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NCC resolves 17,851 consumer complaints in 2019

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NCC EVC Profile Picture

Nasiru Yusuf

The Nigeria Communication Commission (NCC) has successfully resolved 19,841 consumer complaints in 2019.

The Executive Vice chairman of the commission, Prof. Umar Garba Dambatta disclosed this while highlighting the success recorded by the commission in 2019.

He said the figure represent 90% of 19,841 complaints the commission received from telecommunications consumers across its various consumer complaints channel.

“Specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved.

“Based on their satisfaction with all these facilities provided for them to resolve their issues, a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal. All of these were to appreciate the various regulatory interventions that helped in satisfactorily resolving their telecoms service-related issues,” Mr Dambatta said.

According to him in 2019, exposure to unsolicited text messages by the consumers has declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers.

He said so far, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.

Telecommunications listing on NSE

The executive vice chairman also revealed that, one of the remarkable achievements of the NCC in 2019 which has not only impacted the industry but also bolstered the entire economy was the Commission’s regulatory efforts in listing of MTN and Airtel Africa on the Nigerian Stock Exchange (NSE).

Prof. Dambatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.”

According to him, “One of the benefits of MTN listing and those of other operators to follow, therefore, is that the telecommunications company would be able to raise more capital for network expansion which, in turn, will bring about an improvement in the quality of service (QoS) and quality of experience (QoE) for the consumers of telecoms services, which is also a cardinal function of the Commission.”

He said NSE and shareholder bodies have commended the effort of the NCC in making the capital market more resilient through facilitating the listing of MTN, a move that was fallout of the conditions it gave MTN following its violation of Subscriber Identification Module (SIM) registration rule.

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Emir Bayero reverses father, returns Dan Agundi to Emirate Council

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Maude Rabiu Gwadabe

The Emir of Kano Aminu Ado Bayero has approved the appointment of deposed Sarkin Dawaki Mai Tuta Aminu Babba Dan Agundi as Sarkin Dawaki Babba and member of Kano Emirate council.

Kano Focus reports that this is a reversal of the decision taken by the monarch’s late father, Emir Ado Bayero who deposed Mr Dan Agundi for insubordination.

Mr Dan Agundi’s new appointment is contained in a letter obtained by Kano Focus on Monday written to secretary to the state government Alhaji Usman Alhaji by deputy secretary of Kano Emirate council Sarki Waziri (Dan Rimin Kano).

The late Emir Bayero had in 2003 dethroned Dan Agundi as District Head of Gabasawa and Sarkin Dawaki Maituta over alleged insubordination.

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Mr Dan Agundi was accused of disobeying an order from the late emir, who invited him to appear before him.

Shortly after his dethronement, Mr Dan Agundi dragged the late emir and Kano emirate council to a state high court for redress.

The high court judge, Sadi Mato ruled that Dan Agundi be reinstated and be paid all his entitlements.

However, the Kano Emirate Council appealed the judgment but the Court of Appeal also affirmed the verdict of the lower court.

The Emirate Council under deposed Emir Sanusi II, filed an appeal at the Supreme Court challenging the judgments of the two lower courts.

On June 5, 2020 – six years after the death of late Ado Bayero – the Supreme Court affirmed Emir Ado Bayero’s decision of sacking Aminu Babba Dan’agundi as Sarkin Dawaki Mai Tuta and District head of Gabasawa.

Neither Emir Aminu Ado Bayero nor the Kano state Emirate Council has explained their reasons for returning Mr Dan Agundi as Council Member with the new title of Sarkin Dawaki Babba.

Meanwhile Emir Bayero has also appointed his elder brother deposed Chiroman Kano Sanusi Ado Bayero as Wamban Kano and member of Kano Emirate council.

Mr Sanusi Bayero was appointed Chiroman Kano by his father, former Emir Ado Bayero, and was believed to be his favored successor.

However, when he failed to secure the throne after his father’s death, Mr Sanusi Bayero exiled himself to Abuja and refused to pay homage to Emir Sanusi II in line with Kano Emirate tradition.

His action prompted Mr Sanusi to sack him and replace him with his younger brother the present Emir of Bichi, Nasiru Ado Bayero.

The new Wamban Kano has since paid homage to Emir Bayero which signaled his resumption to the Kano Emirate fold.

Kano state government is yet to approve the new appointments.

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College of Education donates house to staff who converted to Islam

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Abubakar Miller SRCOE

Nasiru Yusuf

Sa’adatu Rimi College of Education, Kumbotso through its Charity Trust Fund, SAR-TA’AWUN, has donated a 3- Bedroom flat at Wailari Na’ibawa to one of its staff Abubakar Miller.

Kano Focus reports that Abubakar Miller accepted Islam on Thursday July 2, 2020.

Provost of the college, Yahaya Isa Bunkure said the gift was to strengthen the Islamic brotherhood.

Mr Bunkure described Malam Abubakar as a hardworking and dedicated staff who has done a lot to the development of the College and urged him to maintain the tempo.

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The beneficiary, Abubakar Miller described the day as a memorable one which he will never forget.

He said he was overwhelmed by the love, care, and brotherhood shown to him.

Mr Miller pledged to be more dedicated to his duties and prayed to Allah to grant his mercy to the college community.

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Emir of Kano tasks TCN on electricity supply

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Nasiru Yusuf

The Emir of Kano Aminu Ado Bayero has tasked Transmission Company of Nigeria (TCN) to improve electricity supply in Kano.

Kano Focus reports that the Emir gave the charge while receiving the management of the company on a courtesy visit to his palace.

Mr Bayero described electricity as vital towards the socioeconomic development of any society.

He appreciated the effort of the management in addressing the electricity shortage in the country.

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TCN Managing Director, Sule Ahmad Abdulaziz told the Emir that they were at the palace to intimate him on the installation of a new transformer in Bichi local government area.

It could be recalled that the Federal Government, through the Ministry of Power recently authorized the installation of a 30 MVA, 132/133 KV Mobitra transformer at Bichi.

The civil works for installation of the transformer have already commenced and when completed, the transformer will be installed under the 132KV Kano/Kankia/Katsina Line 1 at Bichi town.

Mr Abdulaziz told the Emir that  other areas that will benefit from the work include Rimin Zakara, Jogana and Walalambe all in Kano state.

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