Headlines
NCC resolves 17,851 consumer complaints in 2019

Nasiru Yusuf
The Nigeria Communication Commission (NCC) has successfully resolved 19,841 consumer complaints in 2019.
The Executive Vice chairman of the commission, Prof. Umar Garba Dambatta disclosed this while highlighting the success recorded by the commission in 2019.
He said the figure represent 90% of 19,841 complaints the commission received from telecommunications consumers across its various consumer complaints channel.
“Specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved.

“Based on their satisfaction with all these facilities provided for them to resolve their issues, a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal. All of these were to appreciate the various regulatory interventions that helped in satisfactorily resolving their telecoms service-related issues,” Mr Dambatta said.
According to him in 2019, exposure to unsolicited text messages by the consumers has declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers.
He said so far, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.
Telecommunications listing on NSE
The executive vice chairman also revealed that, one of the remarkable achievements of the NCC in 2019 which has not only impacted the industry but also bolstered the entire economy was the Commission’s regulatory efforts in listing of MTN and Airtel Africa on the Nigerian Stock Exchange (NSE).
Prof. Dambatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.”
According to him, “One of the benefits of MTN listing and those of other operators to follow, therefore, is that the telecommunications company would be able to raise more capital for network expansion which, in turn, will bring about an improvement in the quality of service (QoS) and quality of experience (QoE) for the consumers of telecoms services, which is also a cardinal function of the Commission.”
He said NSE and shareholder bodies have commended the effort of the NCC in making the capital market more resilient through facilitating the listing of MTN, a move that was fallout of the conditions it gave MTN following its violation of Subscriber Identification Module (SIM) registration rule.

Headlines
Tears, Prayers, and Riyals: A Hajj to Remember with Gov. Yusuf

By Ibrahim Adam
In the sacred valleys of Mina, where millions gather seeking divine mercy, something unusual happened.
It wasn’t the rituals or the crowd—it was the sight of a Nigerian governor moving quietly from tent to tent, pressing warm greetings into pilgrims’ palms alongside 250 Saudi Riyals, and whispering “Barka da Sallah” like a father would to his children.
That governor was Abba Kabir Yusuf of Kano State. And for the over 3,345 Kano pilgrims under his care, this was more than a religious journey—it became a deeply human experience of being seen, valued, and loved.

“He walked with us,” said Alhaji Musa from Gwale, his voice trembling with emotion. “Not as a politician. As one of us. As a brother.”
A Leader Who Showed Up
Governor Yusuf’s Hajj story didn’t start in Saudi Arabia. Months earlier, in Kano, he stood before hundreds of hopeful pilgrims and made a promise:
“We will not let the burden of cost block your path to the House of Allah.”
Initially, he pledged 200 Saudi Riyals per pilgrim. But upon arrival in the Kingdom, he increased it to 250 Riyals, further surprising the pilgrims with a gesture that felt both generous and personal.
When currency instability threatened the Basic Travel Allowance, he released over ₦376 million in emergency support to ensure each pilgrim received their full $500.
“He didn’t leave us at the airport. He followed us to Makkah, to Mina, to Arafat,” said Hajiya Rabi from Dala.
“He came before everyone, inspected our hotels, tasted our meals, asked about our beds.”
He wasn’t just preparing for the cameras. He was preparing for the people.
In Mina, a Governor Turned Father
Under the scorching Saudi sun in Mina, where sleep is brief and emotions run high, the governor emerged quietly with his team a day after Eid.
No sirens. No announcement. Just warmth.
He moved from tent to tent, personally distributing 250 Riyals to every single Kano pilgrim—3,345 in total. The joy was instant. The emotion, overwhelming.
“When he announced the money, I started crying,” said Hajiya Safiya, an elderly widow from Dawakin Tofa.
“I didn’t expect him to even visit, let alone remember us.”
It wasn’t just about the money. It was the humility of the gesture. The human touch.
Three Square Meals and a Human Connection
For many pilgrims, this was also the most comfortable Hajj they had ever experienced—not in luxury, but in dignity.
• In Makkah, pilgrims received two hot meals daily.
• In Mina and Arafat, where pilgrims often struggle for food, they enjoyed three full meals per day—fresh, consistent, and culturally familiar.
And it wasn’t just the quality of the food. Meals were brought directly to the pilgrims’ doorsteps—ensuring no one was left out or delayed.
This small but thoughtful gesture meant every pilgrim ate on time and with ease.
“I have been to Hajj before,” said Malam Bala, a retired teacher.
“But this time, I was never hungry. I didn’t fall sick. I felt cared for.”
The governor’s presence ensured clean toilets, mobile clinics, and direct coordination with Saudi authorities to ease the movement of pilgrims—especially the elderly.
Words of Guidance, Not Just Gifts
Even amid his generosity, Governor Yusuf remained focused on purpose. He addressed pilgrims in a heartfelt sermon, urging them to pray for peace in Nigeria and to uphold Kano’s good name.
“You are not just here for yourself,” he said.
“You are here for your family, your state, your country. Conduct yourself with humility. Saudi law is strict—stay away from anything suspicious.”
His warning was gentle but firm. His tone—not that of a boss, but of a leader who cares enough to correct you with love.
A Memory Etched in Spirit
What made this Hajj unforgettable wasn’t just the money, the food, or the logistics. It was the presence of a leader who chose to be among his people, not above them.
“When I tell my children about Hajj 2025, I will say: ‘We went with a governor who stood by us, prayed with us, cared for us,’” said Malama Hadiza, her voice cracking.
The phrase “Ya yi mana kamar uba”—He was like a father to us—echoed from tent to tent.
Final Thoughts: A Hajj Beyond Rituals
In the end, it wasn’t the rituals alone that defined this Hajj for Kano pilgrims.
It was the tears shared, the prayers offered, the Riyals gifted—not from a government account, but from a governor’s heart.
Governor Abba K Yusuf reminded everyone watching that leadership is not about distance, protocol, or pride—it’s about presence.
About walking among your people when they are at their most vulnerable. About reminding them they are not alone.
And that—more than the meals, the money, or even the smooth logistics—is what they will remember.
He walked with us. And we will never forget.
Ibrahim Adam is a Special Adviser to the Kano State Governor on Information and Head of Hajj Media Team 2025.

Headlines
Barka da Sallah:Governor Yusuf Touches Hearts in Mina with ₦361 Million Support for Kano Pilgrims

In a moving display of compassion and leadership, Governor Abba Kabir Yusuf of Kano State has reached across borders to extend a generous hand of support to 3,345 pilgrims from Kano performing the 2025 Hajj in Saudi Arabia.
During a surprise visit to the pilgrims’ tent in Mina, one of the holiest sites of the Hajj, the governor personally distributed 250 Saudi Riyals to each pilgrim — a heartfelt gesture totaling ₦361,087,500, calculated at an exchange rate of ₦430 per riyal.
The atmosphere in Mina shifted from solemn to joyful as pilgrims received not just money, but a message of solidarity and care from home.
“You are our ambassadors in the holy land,” Governor Yusuf told the pilgrims.

“This small gesture is to show that your state stands with you, prays for you, and appreciates the spiritual sacrifice you are making.”
The governor’s visit, made in the midst of the intense rituals of Hajj, was seen as symbolic — a leader humbling himself among his people in their moment of spiritual devotion.
For many of the pilgrims, the gesture wasn’t just about the money, but about being remembered, honored, and supported far from home.
The Kano State Pilgrims Welfare Board oversaw the smooth and transparent distribution of the funds, ensuring that all 3,345 pilgrims received their share.
In a time when many leaders are accused of being distant from the people, Governor Yusuf’s gesture in Mina stands as a powerful symbol of connected leadership, faith in action, and governance with a human face.

Headlines
Emir Sanusi cancels Sallah durbar

Nasiru Yusuf Ibrahim
The Emir of Kano, Muhammadu Sanusi II, has cancelled the planned Sallah durbar activities by the Emirate.

KANO FOCUS reports that Sanusi announced the cancelation while addressing journalists at the Kofar Kudu palace.
According to him, the cancellation followed his meetings with the Kano State Government, which showed him a lot of evidence of nefarious plans to use his movement to create tension in the state.
“After a series of advice, the emirate council has cancelled the Sallah Durbar activities.
“Therefore, we are directing all our district heads, wards and village heads to strictly adhere and stay in their location to avoid any unforeseen circumstances,” he said.
It will be recalled that the joint security agencies in Kano had on Tuesday insisted that the ban on all forms of Sallah Durbar activities in the state is still in force.
