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NCC resolves 17,851 consumer complaints in 2019

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NCC EVC Profile Picture

Nasiru Yusuf

The Nigeria Communication Commission (NCC) has successfully resolved 19,841 consumer complaints in 2019.

The Executive Vice chairman of the commission, Prof. Umar Garba Dambatta disclosed this while highlighting the success recorded by the commission in 2019.

He said the figure represent 90% of 19,841 complaints the commission received from telecommunications consumers across its various consumer complaints channel.

“Specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved.

“Based on their satisfaction with all these facilities provided for them to resolve their issues, a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal. All of these were to appreciate the various regulatory interventions that helped in satisfactorily resolving their telecoms service-related issues,” Mr Dambatta said.

According to him in 2019, exposure to unsolicited text messages by the consumers has declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers.

He said so far, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.

Telecommunications listing on NSE

The executive vice chairman also revealed that, one of the remarkable achievements of the NCC in 2019 which has not only impacted the industry but also bolstered the entire economy was the Commission’s regulatory efforts in listing of MTN and Airtel Africa on the Nigerian Stock Exchange (NSE).

Prof. Dambatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.”

According to him, “One of the benefits of MTN listing and those of other operators to follow, therefore, is that the telecommunications company would be able to raise more capital for network expansion which, in turn, will bring about an improvement in the quality of service (QoS) and quality of experience (QoE) for the consumers of telecoms services, which is also a cardinal function of the Commission.”

He said NSE and shareholder bodies have commended the effort of the NCC in making the capital market more resilient through facilitating the listing of MTN, a move that was fallout of the conditions it gave MTN following its violation of Subscriber Identification Module (SIM) registration rule.

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TCN creates Kano transmission region

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Nasiru Yusuf

THE Transmission Company of Nigeria (TCN) has carved out a new Kano transmission region from the old Kaduna Region. 

KANO FOCUS reports that the newly established unit brings the number of TCN regional centres to 10.

The TCN believes the step will improve commercial activities in the state.

A statement issued by TCN General manager of Public Affairs Ndidi Mbah explained that the creation of the Kano Transmission Region became necessary owing to the rapid economic and industrial development being witnessed within Kano State and its environs, as well as the gradual implementation of TCN’s strategic ‘Nigerian Electricity Grid Maintenance, Expansion and Rehabilitation Programme (NEGMERP),’ which has enabled the transmission company to complete some ongoing projects and increase the number of substations within that axis.

He said the  Kano Transmission Region had, under its supervision, one sub-regional office and several work centers, all housing 13 transmission substations (TS), including the Kumbotso TS, Dan Agundi TS, Dakata TS, Tamburawa TS, Kwanar Dangora TS, Wudil TS, Kankia TS, Katsina TS, Daura TS, Dutse TS, Hadejia TS, Azare TS, and Gagarawa TS.

The new Kano region currently according to the statement has ongoing transmission substation projects which when completed would further increase bulk transmission capacity in the new region.

The new Kano Transmission Region, the company said, would deepen operational efficiency within the region and enable its engineers to readily access and resolve technical issues within the new region.

Mbah explained that prior to the creation of the new Kano Region, major decisions had to be referred to Kaduna Region for directives, and the supply of materials was sometimes delayed due to logistic issues from Kaduna.

Mbah noted that the proximity of the new region would radically reduce downtime and eliminate time lost when materials had to be conveyed from the Kaduna Region.

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DSS arrests singer accuse of blasphemy

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Nasiru Yusuf

The Department of State Services have arrested another blasphemous singer, Ahmad Abdul, whose song was perceived to create chaos in Kano state.

KANO FOCUS reports that the Singer Ahmad Abdul was detained by the DSS because his free movement may likely cause violence reaction from Kano residents.

While in detention, Mr Abdul tender apology to entire Muslims, Kano state government and Islamic Scholars.

He told DSS operatives that he never thought that the song has violated Islamic teachings.

Commenting while witnessing the bail condition granted to Mr Abdul at the DSS Headquarters, Kano, the Executive Secretary of the Kano state Censorship Board Ismaila Naaba Afakallah recalled that he had received hundreds of petitions against the song from concerned citizens.

Afakallah said having realized the gravity of the song’s blasphemy, he reported the singer to DSS who swung into action and arrested him at a Hotel where he was hiding for days.

Mr Abdul Father, Abdullahi Isa thanked the DSS for their timely response on the matter which saved possible outbreak of law and order.

Also in August last year, An upper Sharia court in the Hausawa Filin Hockey area of the state has found one Yahaya Sharif-Aminu guilty of committing blasphemy for a song he circulated via WhatsApp.

However, the appellate division of the High Court of Kano State had on January 21 quashed the death sentence passed on Mr Sharif-Aminu and freed him.

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I’ll not run for President – Muhammadu Sanusi II

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Deposed Emir Sanusi

Mukhtar Yahya Usman

The deposed Emir of Kano Malam Muhammadu Sunusi II says he is not interested in contesting for the presidency of Nigeria.

Kano Focus reports that Mr Sunusi revealed this at a Tijjnaniyya zikir held in Abuja on Thursday.

Muhammadu Sanusi said his current position as Tijjaniyya Khalifa in Nigeria is superior to the presidency.

The deposed Emir however said he is ready to help those he believe in their competence to win elections without his participation in politics.

“If we trust a candidate is out to serve the people, we will come out and help them.

“That is not joining politics but a civic duty to the nation and its citizens” Mr. Sanusi said.

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