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NCC resolves 17,851 consumer complaints in 2019

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Nasiru Yusuf

The Nigeria Communication Commission (NCC) has successfully resolved 19,841 consumer complaints in 2019.

The Executive Vice chairman of the commission, Prof. Umar Garba Dambatta disclosed this while highlighting the success recorded by the commission in 2019.

He said the figure represent 90% of 19,841 complaints the commission received from telecommunications consumers across its various consumer complaints channel.

“Specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved.

“Based on their satisfaction with all these facilities provided for them to resolve their issues, a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal. All of these were to appreciate the various regulatory interventions that helped in satisfactorily resolving their telecoms service-related issues,” Mr Dambatta said.

According to him in 2019, exposure to unsolicited text messages by the consumers has declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers.

He said so far, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.

Telecommunications listing on NSE

The executive vice chairman also revealed that, one of the remarkable achievements of the NCC in 2019 which has not only impacted the industry but also bolstered the entire economy was the Commission’s regulatory efforts in listing of MTN and Airtel Africa on the Nigerian Stock Exchange (NSE).

Prof. Dambatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.”

According to him, “One of the benefits of MTN listing and those of other operators to follow, therefore, is that the telecommunications company would be able to raise more capital for network expansion which, in turn, will bring about an improvement in the quality of service (QoS) and quality of experience (QoE) for the consumers of telecoms services, which is also a cardinal function of the Commission.”

He said NSE and shareholder bodies have commended the effort of the NCC in making the capital market more resilient through facilitating the listing of MTN, a move that was fallout of the conditions it gave MTN following its violation of Subscriber Identification Module (SIM) registration rule.

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Abdulaziz unveils project inspection initiative, trains APC social media inflluencers at Arewa media summit

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Nasiru Yusuf Ibrahim

 

The Senior Special Assistant to President Bola Ahmed Tinubu on Media and Public Enlightenment, Abdulaziz Abdulaziz, has unveiled a regional project inspection initiative aimed at showcasing key development projects in Northern Nigeria, while urging journalists and social media influencers to uphold ethical communication and combat misinformation.

 

Speaking on Monday at the maiden Arewa Media Summit in Kano, organised by his office, Abdulaziz said the gathering was conceived to strengthen dialogue between government, citizens and the media through accountability, responsibility and ethical communication.

 

He said effective governance depends on transparency, responsible civic engagement and a professional media that serves as a bridge between leaders and the people through factual and balanced reporting.

 

The presidential aide also cautioned social media influencers, who command large online audiences, to verify information before publication and avoid content capable of creating division, particularly as the country approaches the 2027 general elections.

 

According to him, more than 100 All Progressives Congress (APC) social media communicators were trained ahead of the summit to enhance their capacity to communicate government policies, programmes and achievements effectively.

 

Abdulaziz also unveiled the Gani Ya Kori initiative, a regional project inspection tour designed to spotlight landmark projects executed by President Bola Ahmed Tinubu and Northern state governors that have received limited public attention.

 

“The initiative will help ensure that citizens are adequately informed about development projects and government interventions across the region,” he said.

 

The summit also featured a keynote address by the Minister of Information and National Reorientation, Mohammed Idris, who urged journalists and social media influencers to deny bandits and terrorists the publicity they seek.

 

“The media has an indispensable role in denying violent extremists the publicity they seek while promoting unity, resilience and hope,” the minister said.

 

He stressed that democracy flourishes when government remains transparent, citizens participate responsibly and the media performs its constitutional role with professionalism, fairness and integrity.

 

Idris observed that while the digital revolution has transformed communication by making every smartphone a broadcasting platform, it has also accelerated the spread of fake news and disinformation capable of undermining national unity and public confidence.

 

Declaring the summit open, Kano State Governor Abba Kabir Yusuf called on other states to emulate Kano’s Special Reporters Initiative, through which more than 150 young people have been deployed to ministries, departments, agencies and the state’s 44 local government areas to strengthen government communication and public enlightenment.

 

KANO FOCUS reports that the summit attracted journalists, broadcasters, filmmakers, digital content creators, academics, policymakers and communication professionals from across Northern Nigeria to deliberate on the theme, “Government, Citizens: Accountability, Responsibility and Ethical Media Practice.”

 

 

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Kano says it executed 1,508 projects worth N928 billion in three years

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Nasiru Yusuf Ibrahim

 

The Kano State Government says it has executed 1,508 development projects worth more than N928 billion across the state’s 44 local government areas since Governor Abba Kabir Yusuf assumed office, with about 80 per cent of constituency projects awarded between 2023 and 2025 already completed.

 

KANO FOCUS reports that the Commissioner for Public Procurement, Projects Monitoring and Evaluation, Comrade Nura Iro Ma’aji Sumaila, disclosed this during an international press briefing on the administration’s infrastructure development programme.

 

According to Comrade Sumaila, the projects cover critical sectors including roads, urban renewal, education, healthcare, security and other social infrastructure.

 

He said 799 of the projects have been completed, while 709 are at various stages of execution. He added that the state is also implementing 619 constituency projects through members of the Kano State House of Assembly.

 

The commissioner noted that about 80 per cent of the constituency projects have been completed. However, he said some projects remain unfinished because of rising construction costs caused by inflation.

 

He said the government has submitted a request to Governor Abba Kabir Yusuf for an upward review of contract sums to enable contractors complete the affected projects.

 

Breakdown of projects

 

Comrade Sumaila said the administration spent over N169 billion on urban renewal projects, including road rehabilitation, drainage construction and other metropolitan infrastructure.

 

He said another N118 billion was committed to constructing five-kilometre roads in 38 local government areas to improve connectivity across the state.

 

According to him, the government also awarded contracts worth over N6.8 billion for the construction of Kano State Neighbourhood Watch security divisions in 36 local government areas.

 

He added that rural infrastructure projects covering education, healthcare and other social interventions across the 44 local government areas account for contracts valued at more than N397 billion, while other ongoing projects have a combined value of about N255 billion.

 

Commitment to transparency

 

The commissioner said the Ministry of Public Procurement, Projects Monitoring and Evaluation would continue to ensure compliance with due process and technical standards in the execution of government projects.

 

He said the ministry’s mandate includes monitoring projects to ensure value for money and prudent utilisation of public resources.

 

According to him, the administration’s investments in infrastructure are intended to improve mobility, strengthen security, expand access to education and healthcare, improve water supply and stimulate economic growth across the state.

 

 

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Kano ranks best in ECOWAS on education spending index

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Nasiru Yusuf Ibrahim

 

Kano State has emerged as the highest-ranked sub-national government in the Economic Community of West African States (ECOWAS) for education spending, according to the latest Sub-National Education Spending Index developed by the University of Paris.

 

KANO FOCUS reports that the ranking places Kano State first among 209 first-level sub-national governments across 15 ECOWAS member countries, underscoring the state’s growing reputation for prioritising investment in education.

 

According to the published index, Kano topped the rankings with an overall S-WAESI score of 87.21, outperforming other leading regions, including Dakar and Saint-Louis in Senegal. Lagos State was the second Nigerian state on the list, ranking 16th overall.

 

The assessment evaluated states and regions using the S-WAESI (Sub-National Weighted Aggregate Education Spending Index) methodology, which measures government commitment to education through indicators such as actual education expenditure, spending per student, budget execution, education priority, transparency and evidence-based reporting.

 

The methodology assigns 35 points to actual education spending, 25 points to spending per student, 20 points to budget execution, 10 points to education priority and 10 points to transparency.

 

The report indicated that Kano excelled largely due to its strong actual education spending and budget execution, making it the best-performing sub-national government in the region.

 

The ranking covered states, regions, districts and municipalities across Nigeria, Senegal, Ghana, Côte d’Ivoire, Sierra Leone, Liberia, Benin, Burkina Faso, Mali, Niger, Togo, Guinea, Guinea-Bissau and Cabo Verde.

 

Kano State Accountability Forum on Education (K-SAFE) said the recognition reflects Kano State Government’s sustained investment in expanding access to education, improving school infrastructure and strengthening educational planning and budget implementation.

 

KANO FOCUS reports that the achievement is expected to further boost the state’s profile as a leader in education reform within West Africa and provide additional momentum for ongoing efforts to improve learning outcomes across the state.

 

The latest ranking comes amid renewed attention on education financing across ECOWAS, with experts increasingly emphasising transparent budgeting, efficient resource utilisation and sustained public investment as critical drivers of quality education.

 

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