Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Hauwa Umar
The Nigerian Communications Commission (NCC) has introduced a device verification platform to strengthen regulatory compliance, protect consumers and curb the circulation of counterfeit, cloned and unauthorised communication devices in Nigeria.
KANO FOCUS reports that the commission said the NCC Device Checker Platform would enable consumers to verify the regulatory approval status of SIM-enabled devices before purchasing them, while helping ensure that devices connected to Nigerian telecommunications networks meet established technical standards.
The Kano Zonal Controller of the NCC, Engr. Maigana Gidado, disclosed this on Thursday during a media briefing at the commission’s zonal office in Kano.
Engr. Gidado said the initiative was part of the commission’s efforts to strengthen Type Approval compliance and improve the integrity of communication devices used on Nigerian networks.
According to him, the commission has made progress in implementing the initiative through the regularisation and licensing of device dealers, as well as sensitisation engagements with importers and other industry stakeholders.
He said the commission had streamlined its licensing and regularisation processes, enabling a significant number of device dealers in Kano State to obtain licences.
The NCC had also conducted stakeholder sensitisation engagements in Lagos and other parts of the country to improve awareness of Type Approval requirements and obligations under the Device Checker framework.
“These initiatives have strengthened accountability across the device supply chain and improved compliance with regulatory requirements,” he said.
Engr. Gidado added that the commission had developed a user-friendly Device Checker application that allows authorised stakeholders to scan device International Mobile Equipment Identity (IMEI) numbers and upload information directly to the platform.
He said the application was designed to simplify compliance procedures, improve efficiency and make the verification process more accessible to relevant industry participants.
The zonal controller urged consumers to verify the status of devices before purchasing them through the commission’s *Check Your Device* portal at [www.ncc.gov.ng/devicechecker](http://www.ncc.gov.ng/devicechecker) by entering the device’s IMEI number.
He also directed manufacturers, importers, distributors and dealers to consult the Type Approval and Device Verification Guide available at [www.ncc.gov.ng/DeviceCheckerGuide](http://www.ncc.gov.ng/DeviceCheckerGuide) to understand their responsibilities under the regulatory framework.
According to him, organisations seeking Equipment Type Approval can access the relevant application requirements and procedures through the Type Approval section of the commission’s website.
Engr. Gidado, however, clarified that the Device Checker Platform was not a surveillance tool and would not access users’ personal data, messages, photographs, contacts, financial information or other private content stored on their devices.
He explained that the platform’s purpose was limited to device identification and verification of regulatory compliance.
The NCC urged consumers to patronise reputable and licensed dealers and take advantage of its online resources to make informed purchasing decisions.
It also encouraged industry stakeholders to familiarise themselves with the commission’s Type Approval requirements and ensure full compliance.
Engr. Gidado said consumers requiring assistance or wishing to lodge complaints could contact the commission through its 315 toll-free consumer line.
He reaffirmed the NCC’s commitment to consumer protection, fair competition and network integrity, adding that the commission would continue to promote a trusted communications ecosystem in Nigeria.
Suspect returned to Kano to face investigation, prosecution
Nasiru Yusuf Ibrahim
The Kano State Multi-Agency Task Force on Drug Abuse and Illicit Trafficking has arrested a suspected gang leader and sponsor, Ishaq Lawan Ibrahim, popularly known as Malam Keya, in Port Harcourt, Rivers State.
KANO FOCUS reports that the 27-year-old suspect, from Yelwa in Dala Local Government Area of Kano State, is accused of sponsoring violent gang clashes that have claimed lives and heightened insecurity in parts of the state.
The task force disclosed this in a statement, saying the suspect was arrested following intelligence-led operations after allegedly fleeing Kano as security operations against gang violence intensified.
According to the statement, operatives tracked him to Port Harcourt and arrested him in an operation led by the task force’s Head of Operations, CSP Bashir Gwadabe. He has since been returned to Kano.
The task force alleged that Malam Keya played a leading role in orchestrating and financing hoodlums involved in violent attacks in Dala and other affected communities.
The areas reportedly affected by the gang violence include Jakara, Madigawa, Yalwa, Sanka, Kul Kul, Dogon Nama, Kukar Bulukiya, Dala, Shatsari and Dandalin Turawa.
Confirming the arrest, the task force chairman, Barr Muhuyi Magaji Rimin Gado, said the operation demonstrated the agency’s determination to pursue suspected sponsors of violence beyond Kano State.
“Let me assure you that those who bankroll violence should know that no distance, and no hiding place, will protect them. This arrest is only the beginning. We will not rest until peace is fully restored,” he said.
The task force said the suspect remained in custody for further investigation and would be prosecuted upon the conclusion of the investigation.
It added that its operations would continue in accordance with the law, with all suspects entitled to due process.
The agency also pledged to sustain efforts to dismantle criminal gangs, identify their alleged sponsors and disrupt drug supply networks linked to criminal activities.
It urged residents, community and religious leaders, parents and youths to support security efforts by reporting suspicious persons and activities, monitoring their neighbourhoods and discouraging young people from being recruited into criminal gangs.
The task force described public cooperation as essential to restoring peace and security across the state.
It also acknowledged the support of the Kano and Rivers state police commands and other law enforcement agencies in the operation.
Nasiru Yusuf Ibrahim
The Kano State Police Command has foiled an alleged kidnapping plot in Gezawa Local Government Area and arrested two 20-year-old suspects over threats to abduct a village head.
KANO FOCUS reports that the suspects, identified as Aliyu Naziru Garba and Bashir Alhasan, were arrested following intelligence-led operations by police operatives attached to the Gezawa Divisional Police Headquarters.
The command disclosed this in a statement issued on Wednesday by its spokesperson, CSP Abdullahi Haruna Kiyawa.
According to the statement, the incident was reported on October 26, 2026, at about 1:30 a.m. by the village head of Bangare, Mallam Idris, who told the police that he had received a threatening phone call from an unidentified person on October 24 at about 9:33 p.m.
The caller allegedly threatened to kidnap him.
Following the report, police operatives launched a follow-up operation, which led to the arrest of the two suspects.
“The suspects have confessed to the commission of the crime,” the statement said, adding that investigations were ongoing and the suspects would be charged to court upon completion.
The Commissioner of Police in Kano State, Ibrahim Adamu Bakori, commended officers of the Gezawa Division for their swift and professional response.
Bakori reiterated the command’s zero-tolerance stance on criminal activities and said the operation aligned with the policing vision of the Inspector-General of Police, Olatunji Rilwan Disu, which prioritises intelligence-led and technology-driven policing, professionalism and proactive crime prevention.
The police urged residents to remain vigilant and report suspicious persons or movements to the nearest police station.
The command also provided the following emergency contact numbers for reporting security concerns: 08032419754, 08123821575 and 09029292926.
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