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NCC resolves 98% consumer complaints in 15 months

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Nasiru Yusuf

The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.

Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.

According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.

A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.

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The complaints according to him were received through all the Commission’s official channels of communication.

These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.

“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).

“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.

According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”

The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.

“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.

He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.

According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.

Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.

“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group  (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.

The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”

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Just in: Finance Minister suspends Accountant-general over alleged N80bn fraud

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Aminu Abdullahi

The Minister of Finance, Budget and National Planning, Dr. Zainab Ahmed, has suspended the embattled Accountant-General of the Federation, Ahmed Idris, from office over his alleged involvement in N80billion fraud being investigated by the Economic and Financial Crimes Commission (EFCC).

KANO FOCUS reports that Idris was arrested on Monday by the operatives of the anti-graft agency over alleged diversion of funds and money laundering activities to the tune of N80billion.

He was arrested after failing to honour invitations by the EFCC to respond to issues connected to the fraudulent acts.

EFCC spokesperson, Wilson Uwujaren, in a statement, had said the commission’s verified intelligence showed that the AGF  raked off the funds through bogus consultancies and other illegal activities using proxies, family members and close associates.

He said the funds were laundered through real estate investments in Kano and Abuja.

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Kano experiences heavy rainfall in next three days – NiMet

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Nasiru Yusuf

 

 

The Nigeria’s meteorological agency, NiMet, has forecast moderate to heavy rainfall within the next three days in Kano.

KANO FOCUS reports that NiMet announced this in its weather advisory on Tuesday.

“As a result of the expected moderate to heavy rainfall in the next three days, there are chances of flash flooding of roads and low-lying settlements,” the agency said.

It added that “there could be disruption of traffic due to flooded or closed roads, reduction in visibility, likely damage to mud houses and possible disruption in flight operations.”

The rain is expected to be accompanied by strong winds, lightning and thunder, hence the falling of weak buildings and displacement of makeshift structures are likely, NiMet said.

Hence, it advised the public to exercise restraint, disconnect electrical appliances before, not during the storm, and avoid standing or parking cars under trees as much as possible.

NiMet urges emergency agencies to be prepared and keep monitoring to avoid low-level areas and fast-flowing runoff waters.

It also advised the public to be prepared for these events to avoid damage from rain-related hazards.

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VP Osinbajo visits scene of  Kano explosion

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Nasiru Yusuf

 

Vice President Yemi Osinbajo has visited the scene of Kano explosive where he commiserated with the government and people of Kano state over the gas and explosion at Sabon Gari area of the state capital.

KANO FOCUS reports that the Vice president arrived at the scene of the explosion in company of Governor Abdullahi Umar Ganduje.

Osinbajo during the visit to the scene of the incident expressed shock that little school children were among those injured.

The Vice President who described the incident as devastating, sympathised with the victims and enjoined relevant authorities to take preventive measures against future occurrence.

He prayed for the repose of the souls of those who lost their lives and quick recovery of injured victims.

The Vice President and governor Ganduje were received and briefed by the Commissioner of Police Kano Command Sama’ila Shu’aibu Dikko.

Governor Abdullahi Umar Ganduje thanked the vice president for the concern and pledged medical and financial support to victims of the explosion.

The Vice President was in Kano to meet APC delegates ahead of party’s primary elections.

At least nine people are confirmed to have died in an explosion in the Sabon Gari area of Kano state on Tuesday morning.

The National Emergency Management Agency (NEMA) in a statement said nine corpses have been recovered from the scene of the explosion.

NEMA’s spokesperson, Manzo Ezekiel, said the Director-General, Mustapha Habib, who visited the scene of the explosion, coordinated the rescue operations.

Mr Ezekiel said: “Nine dead bodies have been recovered so far from the rubbles of a collapsed building beside a primary school following explosions from a gas cylinder at Aba Road in Sabon Gari area of Kano.

“Director-General National Emergency Management Agency, Mustapha Habib Ahmed, was at the site of the incident and coordinated the rescue operations.

“He mobilised excavators being used for the rescue operations and said NEMA team will ensure complete removal of the rubbles to retrieve all trapped persons.

“Furthermore, the DG instructed the NEMA rescue team to remain at the site until the conclusion of the rescue and to work together with security agencies and other response organisations present at the location.

“NEMA is presently coordinating the rescue operations involving members, Nigerian Red Cross, military, the Nigerian Police, Nigerian Security and Civil Defense Corps, Kano SEMA, the official statement said.

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