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NCC resolves 98% consumer complaints in 15 months

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NCC-building

Nasiru Yusuf

The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.

Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.

According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.

A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.

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The complaints according to him were received through all the Commission’s official channels of communication.

These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.

“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).

“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.

According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”

The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.

“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.

He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.

According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.

Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.

“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group  (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.

The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”

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Ganduje, Dantata reconcile Aliko Dangote, Abdussamad Rabiu

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Aliko Dangote, Aminu Dantata, Abdullahi Ganduje and Abdussamada Rabi'u

Nasiru Yusuf 

Governor Abdullahi Umar Ganduje and renowned business mogul, Aminu Alhassan Dantata, Kano Emirate and the Kano State Council of Imams have reconciled  the two illustrious sons of Kano, Aliko Dangote and Abdussamad Isyaka Rabi’u. 

Kano Focus reports that both parties, chairman of Dangote Group of companies and chairman BUA Group of companies, agreed to work together and supply enough sugar to satisfy the demand of the country.

A statement issued by Ganduje’s spokesperson Abba Anwar said the reconciliation meeting took place at Kano Governor’s Lodge, Asokoro, Abuja, Wednesday, which put a stop to all rumours making round that the duo were in dispute over sugar control in the country.

“They all dismissed allegation that Dangote was planning to see to the increase of sugar price, through pressuring BUA to succumb to the increment. They described that allegation as baseless and lacking any iota of truth.

“The meeting was seen as the zenith of other similar efforts to reconcile the two giants by the governor. Alhaji Aminu Alhassan Dantata played the role of a father during the meeting,” the statement added.

Present at the meeting were the Minister for Commerce, Trade and Investment, Mr Niyi Adebayo, representative of the Kano Emirate, Alhaji Aminu Babba Dan Agundi, Chairman of the Council of Kano Imams, Sheikh Muhammad Nasir Adam, the Chief Imam of Sheikh Ahmadu Tijjani Friday Mosque, Kofar Mata, Kano and the Chairman of NEPZA,  Adamu Panda.

All the two business moguls agreed to work together as brothers for the growth and development of the nation at large. Assuring that, henceforth, there would be no differences, that could cause any disharmony between them.

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COEASU FCE (T) Bichi commences one week warning strike over poor leadership in the college

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Comrade Salisu Yunusa

 

Nasiru Yusuf

The Colleges of Education Academic Staff Union (COEASU) Federal College of Education (Tech) Bichi has commenced a one week warning strike.

Kano Focus reports that the chairman of the union Muhammad Salisu Yunusa announced this on Tuesday while briefing journalists at Press Centre.

The COEASU chairman has accused the management of the college under Muhammad Bashir Fagge with non remittance of twenty five million Naira deduction made on behalf of the staff multi purpose cooperative society.

According to him as at August 2017, the college management had incurred a debt stock amounting to about eighty million Naira, being the cumulative sum of deductions from staff salaries that were not remitted to the college’s staff cooperative society.

Mr Yunusa alleged that teaching and learning is being conducted under unbearable condition due to dilapidated infrastructure.

He also alleged that the management of the college has failed to pay legitimate staff allowances including 10 months peculiar academic allowance, Students Industrial Work Experience Scheme (SIWES) supervision allowance; teaching practice allowance and series of outstanding payment of the centre for continuing education.

” Academic infrastructures are dilapidating due to lack of maintenance; laboratories, workshops and studios are not functioning optimally due to lack of equipments and consumables.

“Insecurity and lawlessness is alarming due to complacency of the current management of the college; while staff morale is at low level, due to non payment of staff allowances and other statutory entitlements among other pressing issues,” Mr Yunusa alleged.

According to him the college is yet to issue college graduands their Teachers’ Registration Council (TRCN) certificate and National Certificate in Education (NCE) certificates for 2014/2015 and 2015/2016 sessions.

“The failure to issue TRCN certificates to our former students may be viewed by the general public as a corporate fraud, considering the fact that they had paid for the processing of the certificates in advance as part of their NCE III school fees while in college.

“The non-payment of security personnel for about seven months has further threatened the security of lives and properties of the institutions. This situation has culminated in serious theft in the students hostels,” the chairman alleged.

Mr Yunusa called on the appropriate authorities to to prevail on the management of the college to immediately remit this money back to college’s cooperative as soon as possible as failure to to do this will further worsen the welfare condition of some staff, some of whom have invested a larger chunk of their life saving in cooperative society.

“We will never soccumb to the intimidation of ‘No work, no pay’ by the college management until our demands are met,” he said.

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We’ve never added a penny on the price of our products during Ramadan – Dangote 

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Aliko Dangote

By Mukhtar Yahya Usman

The chairman of Dangote Group Alhaji Aliko Dangote, has categorically urged people not to panic over price hike in his products during this Ramadan.

Kano Focus recalled that every Ramadan, sugar is one of the most used substance to prepare varieties of drinks and other edibles, even though it often goes higher than usual that a common man cannot afford to buy.

This problem according to many Muslim faith, is associated with the business people in commodity markets – who purchase such most used substances during the fasting period.

However, Mr Dangote said that he has massively filled markets with sugar across the country to avoid shortage during this Ramadan, which according to him to will not heighten the price of the sugar.

Dangote who spoke through his Manager, Garba Ibrahim El- Suleiman in Kano, says the Company presently has bathed all the markets across the country with products, “because our President, Alhaji Aliko Dangote respects and values month of Ramadan to the level that he has never added a penny on the price of his products during the time.” He added.

“Our dealers also are very good people and we’re rest assured that none of them would be able to take up the price of any product.” Garba said.

Speaking with Salisu Sambajo, one of the Dangote Company’s major Dealers in Nigeria, says there has never been a time when the Dangote increases prices of his products in any parts of the country during Ramadan.

“The price of every bag of sugar we sell is N18,500 only, therefore whenever you find out that a kobo is added to that, it is from the retailers. These people buy goods from us, they pay for transport, tax and many – so when they some amount on it, it is not Dangote that added it…we cannot force them not to.” Sambajo said.

Also, Sabo Dankoli, another dealer of Dangote products explained that they have never experienced a hike in price from Dangote unless in 2020, when there was lockdown due to COVID-19 pandemic, “and that also was not from Dangote, it’s because the commodities have gone out of store and people started to add money.” He said.

Commending the Dangote Group efforts to ensure that there is no price increase during the fasting period, Chairman of the Kano State Public Complaints and Anti- Corruption Commission (PCACC), Muhuyi Magaji Rimingado has thanked Aliko Dangote for taking measures to ensure that his products have not gone out of store or too expensive to consumers during Ramadan.

‘’I was informed that the company has flooded the market with commodities that can last till after the Ramadan period and not only in Kano but across the northern states, ‘’Muhuyi Rimingado said.

‘’That was why we appreciated the company with a letter of Commendation last week. I hope the company will sustain the initiative even after the holy month of Ramadan.’’

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