Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Mukhtar Yahya Usman
The Kano State Pilgrims Welfare Board has announced that the airlift of pilgrims for the 2025 Hajj exercise will officially commence on May 13, 2025.
The Chairman of the Board, Alhaji Lamin Rabi’u Danbappa, revealed this during an inspection visit to Hajj training centers in Ungogo and Bichi Local Government Areas.
The visit was part of the state’s preparations for a smooth and successful Hajj operation this year.
Alhaji Lamin Rabi’u stated that, according to the schedule released by the National Hajj Commission of Nigeria (NAHCON), Kano State will be among the first to begin the airlift of pilgrims to the Kingdom of Saudi Arabia, using Max Air airline.
He emphasized that the Board had concluded all necessary arrangements ahead of time to guarantee a seamless transportation process and to ensure the welfare of pilgrims throughout the exercise.
Speaking during the visit, the Executive Secretary of the Board, Alhaji Yusif Lawan, urged intending pilgrims to consistently attend the Hajj training sessions organized across the state.
He explained that the training was crucial for educating the pilgrims on the rites of Hajj and ensuring they perform the religious exercise properly.
Alhaji Yusif also cautioned pilgrims to comply fully with the guidelines set by both Nigerian authorities and Saudi Arabian officials to avoid any disruptions during the pilgrimage.
The Chairman, alongside board members, committee members, and directors, participated in the visit to assess the level of preparedness at the training centers.
The Board reaffirmed its commitment to supporting Kano pilgrims and ensuring a successful 2025 Hajj operation.
Nasiru Yusuf Ibrahim
The Kano State Government has uncovered irregularities in the payroll system of local government councils, as no fewer than 247 staff members were discovered to have either retired from service or died.
KANO FOCUS reports that the discovery revealed that the names of the affected local government staff have been appearing in the payroll and their salaries are running.
A statement by the Press Secretary, Office of the Secretary to the State GovernmenMusa Tanko Muhammad, said these fraudulent salary payments amount to a sum of ₦27,824,395.40 for March 2025 alone.
“In a decisive move towards cleansing the state payroll, the Kano State Government has recorded a major milestone in its ongoing efforts to reform the salary administration system within the state civil service.
“Arising from the validation exercise, a disturbing irregularity was uncovered within the payroll system of local government councils.
“The findings revealed that 247 individuals have either retired from service or died yet, have been appearing in the payroll and their salaries running. These fraudulent salary payments amount to a sum of ₦27,824,395.40 for the month of March, 2025 alone.
“In a prompt and effective response and while further due diligence is being conducted to determine the extent of this apparent fraud and the perpetrators, the amount has been recovered and returned to the Local Government Treasury,” the statement said.
According to the statement, the recovery underscores the administration’s dedication at entrenching governance, transparency, and responsible management of public resources.
“The government remains resolute in its commitment to purging the payroll system of irregularities.
“Individuals found to be involved in this fraudulent activity will be identified and held fully accountable in accordance with the law,” the statement added.
Mukhtar Yahya Usman
Kano State Governor, Alhaji Abba Kabir Yusuf, has signed into law four landmark bills that establish new agencies designed to strengthen institutional frameworks and accelerate sustainable development across the state.
The announcement was made in a statement issued on Thursday by the Governor’s spokesperson, Sunusi Bature Dawakin Tofa.
The newly signed laws provide for the establishment of the following agencies:
1. Kano State Protection Agency (KASPA)
2. Kano State Signage and
Advertisement Agency (KASIAA)
3. Kano State Information and Communication Technologies Development Agency (KASITDA)
4. Kano State Small and Medium Enterprises Development Agency (KASMEDA)
These laws, which are now part of the Kano State legal framework, are expected to stimulate innovation, support small businesses, regulate signage and advertising, and enhance public protection and service delivery.
Governor Yusuf described the signing as a significant step toward realizing his administration’s vision of a modern, inclusive, and economically vibrant Kano.
He emphasized that the new agencies will play a crucial role in job creation, investment attraction, and the efficient implementation of government initiatives.
“Our mission is to lay a solid foundation for a greater Kano. These laws go beyond policy — they are key instruments of transformation that will help drive our development agenda,” the Governor stated.
He also issued a strong warning that violations of the provisions of these laws will be met with strict penalties, reaffirming his administration’s commitment to upholding the rule of law and ensuring compliance.
The establishment of these agencies reflects Governor Yusuf’s continued efforts to reform public institutions, improve governance, and position Kano as a leading center for innovation, entrepreneurship, and sustainable growth.
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