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NCC resolves 98% consumer complaints in 15 months

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Nasiru Yusuf

The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.

Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.

According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.

A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.

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The complaints according to him were received through all the Commission’s official channels of communication.

These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.

“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).

“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.

According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”

The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.

“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.

He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.

According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.

Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.

“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group  (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.

The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”

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AIG orders investigation of Policeman seen voting in Kano APC Congress

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Aminu Abdullahi

The Assistant Inspector General of Police in charge of Zone Abubakar Sadiq Bello has ordered the investigation of unprofessional conduct of a policeman caught on camera voting during state congress of All progressive Congress (APC) in Kano.

KANO FOCUS reportsthat in view of the unprofessional conduct of the policeman, the AIG has referred the matter to the Zonal X-Squad for investigation.

A statement issued on Monday by Zonal Police Public Relations Officer Abubakar Zayyanu identified the police officer as Bashir Mohammed attached to the government house, Kano, from where he was deployed to work with the state Chairman of APC Abdullahi Abbas as a security aide.

Mr Zayyanu noted that if the inspector is found to have committed an offence by this action, the appropriate disciplinary measure will be taken against him.

He further assured the general public that further development on the matter will be communicated.

The statement reads in part.

“The attention of the Inspector-General of Police Zone one Headquarters, Kano has been drawn to a trending picture on social media, of an inspector of police casting vote at the recently conducted Kano State congress of the APC along with his principal, the state party chairman, Abdullahi Abbas.

“The inspector of police has been identified as Bashir Mohammed of the Special Protection Unit, Base One, Kano. The inspector is attached to the government house, Kano from where he was deployed to work with the said Abdullahi Abbas as a security aide.

“In view of this seemingly unprofessional conduct of the inspector, the AIG has referred the matter to the Zonal X-Squad for investigation.

“If the inspector is found to have committed a disciplinary offence by this action, the appropriate disciplinary measure will be taken against him.

“Finally,  we want assure members of the public that further development on the matter will be communicated please.”

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EFCC Grills Rabiu Kwankwaso

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Rabiu Kwankwaso

Nasiru Yusuf

The Economic and Financial Crimes Commission (EFCC) on Saturday grilled former governor of Kano State, Rabiu Musa Kwankwaso over allegations of abuse of office, diversion of public funds and fraudulent allocation of government properties to cronies.

KANO FOCUS reports that Kwankwaso, a chieftain of the Peoples Democratic Party, was first invited by the EFCC in September but failed to honour the invitation as reported by Channels TV.

An associate of the politician informed Channels Television that Kwankwanso may have been invited in relation to a petition by some retired employees of the Kano State Government.

The retired employees had told the EFCC that the former governor mismanaged pension remittances to the tune of N10 billion between 2011 and 2015, to fund a housing project for his cronies.

EFCC spokesperson, Wilson Uwujaren did not comment on the interrogation of the former governor when contacted on Saturday.

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Crisis rocks Kano APC as Ganduje, Shekarau hold parallel Congress

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Aminu Abdullahi

Crisis rocked Kano chapter of All Progressive Congress (APC), as Governor Abdullahi Umar Ganduje and faction loyal to former governor of Kano and serving Senator Ibrahim Shekarau held parallel state congress.

KANO FOCUS reports that while Ganduje group held their congress at Sani Abacha stadium, faction loyal to Shekarau had their own at Janguza town, Tofa local government area.

Ganduje’s led group endorsed Abdullahi Abbas as state chairman of APC for a second term in a consensus arrangement, while the faction loyal to Shekarau announced Ahmadu Haruna Zago as newly elected chairman of APC in Kano state.

Reports shows that the security have earlier disrupted Shekarau’s camp congress at Sani Abacha youth centre and sealed the premises before they moved to Janguza where they held the election.

Below are some pictures of the parallel Congress.

Governor Abdullahi Ganduje while voting at Sani Abacha stadium

 

Governor Abdullahi Ganduje with APC chieftains

 

Delegates at Sani Abacha stadium

Ballot box

Factional chairman of Kano APC Ahmadu Haruna Zago

Ahmadu Haruna Zago and Abdilkadir Jobe

APC factional congress at Janguza

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