The Nigerian Communications Commission (NCC) says it has taken actions to mitigate the impact of the Covid-19 pandemic on the quality of service delivery by telecommunications networks.
Kano Focus reports that the Executive Vice Chairman of the NCC, Umar Garba Danbatta disclosed this at the 1st Virtual Telecom Consumer Parliament hosted by the commission in Abuja.
Mr Danbatta said the pandemic has caused as much as 800% demand hike in data usage and volume of calls for some operators.
He said that underlines the importance of ensuring quality of service delivery and quality of experience for telecoms consumers.
He said the NCC in conjunction with the supervising Ministry developed e-platforms to handle all requests from the licensees to ensure that regulatory services are provided to sustain service delivery to subscribers.
He said the NCC also approved and encouraged resource sharing among network operators and secured Right of Passage for all telecommunications companies and suppliers for easy movement during the lockdown.
These measures according to him enabled the operators to service their base stations and ensured seamless services for telecom consumers who increasingly relied on the networks during the pandemic.
The EVC added that the NCC, working with the ministry is resolving the problem of high cost of Right of Way (RoW) with the Nigerian Governors Forum.
“The Commission is hopeful that with the reduction in RoW, which will automatically result in reduction in capital expenditure by the network operators, telecom companies will sooner than later reciprocate the gesture by making their services more affordable to Nigerians,” he said.
Mr Danbatta said regulatory efforts have also resulted in Presidential approval directing security agencies to protect ICT and telecom facilities as critical national assets.
He said this has helped to safeguard telecom infrastructure for the greater role telecom has to play with the outbreak of Covid-19 pandemic.
Meanwhile, Danbatta has strongly charged the service providers to constantly upgrade and expand their network capacity in order to deliver high quality of service to their consumers.
Panel highlights challenges
In his presentation, the Executive Commissioner, Stakeholder Management, Adeleke Adewolu showed the various Quality of Service indicators for the second quarter of the year across the networks and how the consumer Quality of Experience compared with the parameters based on the voice of the consumer survey conducted by the Commission.
Mr Adewolu highlighted the challenges facing operators, which impact negatively on quality of service to include fibre cuts, vandalism and theft of telecommunications site equipment.
A panel session of telecoms operators, who participated virtually in the TCP, was held and moderated by the Director, Consumer Affairs, NCC, Efosa Idehen.
The panel session addressed issues of network capacity upgrade, change in consumer data consumption behavior, implementation of agreed Consumer Complaints and Service Level Agreement (CC/SLA), consumer education as well as general issues around quality of service and quality of experience by the over 192 million telecom consumers in the country.
Ganduje, Dantata reconcile Aliko Dangote, Abdussamad Rabiu
Governor Abdullahi Umar Ganduje and renowned business mogul, Aminu Alhassan Dantata, Kano Emirate and the Kano State Council of Imams have reconciled the two illustrious sons of Kano, Aliko Dangote and Abdussamad Isyaka Rabi’u.
Kano Focus reports that both parties, chairman of Dangote Group of companies and chairman BUA Group of companies, agreed to work together and supply enough sugar to satisfy the demand of the country.
A statement issued by Ganduje’s spokesperson Abba Anwar said the reconciliation meeting took place at Kano Governor’s Lodge, Asokoro, Abuja, Wednesday, which put a stop to all rumours making round that the duo were in dispute over sugar control in the country.
“They all dismissed allegation that Dangote was planning to see to the increase of sugar price, through pressuring BUA to succumb to the increment. They described that allegation as baseless and lacking any iota of truth.
“The meeting was seen as the zenith of other similar efforts to reconcile the two giants by the governor. Alhaji Aminu Alhassan Dantata played the role of a father during the meeting,” the statement added.
Present at the meeting were the Minister for Commerce, Trade and Investment, Mr Niyi Adebayo, representative of the Kano Emirate, Alhaji Aminu Babba Dan Agundi, Chairman of the Council of Kano Imams, Sheikh Muhammad Nasir Adam, the Chief Imam of Sheikh Ahmadu Tijjani Friday Mosque, Kofar Mata, Kano and the Chairman of NEPZA, Adamu Panda.
All the two business moguls agreed to work together as brothers for the growth and development of the nation at large. Assuring that, henceforth, there would be no differences, that could cause any disharmony between them.
NCC sensitises telecom consumers at 2021 Enugu international trade fair
The Nigerian Communications Commission (NCC), in line with its tradition of exploring avenues to engage with telecom consumers, has taken advantage of the opportunity of this year’s edition of the Enugu International Trade Fair to enlighten telecom consumers on their rights and privileges within the telecommunications sector.
Addressing a large audience of telecom consumers during the NCC Special Day held at recently-concluded 32nd Enugu International Trade Fair organised by the Enugu Chamber of Commerce, Industry Mines and Agriculture (ECCIMA), the Executive Vice Chairman (EVC) of the Commission, Umar Garba Danbatta, said events of this nature provide the opportunity for NCC, as a telecom regulator, to interact with consumers and attend to their service-related concerns.
In attendance at the NCC Special Day were the Director, Public Affairs, NCC, Ikechukwu Adinde; Director, Consumer Affairs, Efosa Idehen; Zonal Controller, NCC Enugu Zonal Office, Ogbonnaya Ugama, and executive members of ECCIMA.
Represented by the Director, Public Affairs, NCC, Ikechukwu Adinde, Mr Danbatta, who spoke around the theme of the Fair: “Promoting New Technologies, Business Ideas and Strategies for Rapid Economic Growth and Development in Nigeria,” highlighted some of the regulatory initiatives emplaced by the Commission for protecting, informing and educating the consumers.
These initiatives include the NCC Emergency Toll-free Number 112; the NCC Consumer Complaint Toll-Free Number 622; the Do-Not-Disturb (DND) Short Code 2442, the Regulation on Forceful Subscription and measures put in place to check cases of pre-registered Subscriber Identity Module (SIM) cards.
Mr Danbatta emphasised the importance of the ongoing National Identity Number (NIN)-SIM data linkage exercise, in order to ensure credible citizen database for improved national security. He stressed the need for consumers to be cybersecurity-conscious while online and to always ensure efficient management of e-waste for a safer environment, noting that this year’s World Consumer Rights Day (WCRD), which was observed on March 15, 2021 focused on ‘Tackling Plastic Pollution’ in line with the e-Waste Regulation being pursued by the Commission.
Mr Danbatta praised the efforts of Chamber at sustaining the Fair over the years, pointing out that it remains the largest and most important business event South-East of the country. “The Fair is pivotal to bolstering the economic and industrial transformation of the region in view of its enormous business potential,” Danbatta said.
In attendance during the NCC Day at the Fair were Executive members of the ECCIMA. Earlier in his welcome address, the President of the Chamber, Emeka Nwandu, who was represented by the Chamber’s Deputy President, Jasper Nduagwuike, extolled the role of the Chamber in the facilitation and promotion of robust exchange of business engagements in the South-East region of the country over the years through various initiatives, such as the Trade Fair.
During an interactive executive session with the ECCIMA executives at the Commission’s pavilion, Adinde and Idehen fielded questions ranging from consumer complaints management, the recent Unstructured Supplementary Service Data (USSD) policy, NIN-SIM linkage exercise and other industry-related issues.
The event attracted many multinational, international and national exhibitors, who took advantage of the Fair to reach out to their customers in the South-East and South-South zones of the country.
The NCC has, over the years, been a regular participant at international trade fairs across the country and has been consistent in its participation at the Enugu International Trade Fair.
COEASU FCE (T) Bichi commences one week warning strike over poor leadership in the college
The Colleges of Education Academic Staff Union (COEASU) Federal College of Education (Tech) Bichi has commenced a one week warning strike.
Kano Focus reports that the chairman of the union Muhammad Salisu Yunusa announced this on Tuesday while briefing journalists at Press Centre.
The COEASU chairman has accused the management of the college under Muhammad Bashir Fagge with non remittance of twenty five million Naira deduction made on behalf of the staff multi purpose cooperative society.
According to him as at August 2017, the college management had incurred a debt stock amounting to about eighty million Naira, being the cumulative sum of deductions from staff salaries that were not remitted to the college’s staff cooperative society.
Mr Yunusa alleged that teaching and learning is being conducted under unbearable condition due to dilapidated infrastructure.
He also alleged that the management of the college has failed to pay legitimate staff allowances including 10 months peculiar academic allowance, Students Industrial Work Experience Scheme (SIWES) supervision allowance; teaching practice allowance and series of outstanding payment of the centre for continuing education.
” Academic infrastructures are dilapidating due to lack of maintenance; laboratories, workshops and studios are not functioning optimally due to lack of equipments and consumables.
“Insecurity and lawlessness is alarming due to complacency of the current management of the college; while staff morale is at low level, due to non payment of staff allowances and other statutory entitlements among other pressing issues,” Mr Yunusa alleged.
According to him the college is yet to issue college graduands their Teachers’ Registration Council (TRCN) certificate and National Certificate in Education (NCE) certificates for 2014/2015 and 2015/2016 sessions.
“The failure to issue TRCN certificates to our former students may be viewed by the general public as a corporate fraud, considering the fact that they had paid for the processing of the certificates in advance as part of their NCE III school fees while in college.
“The non-payment of security personnel for about seven months has further threatened the security of lives and properties of the institutions. This situation has culminated in serious theft in the students hostels,” the chairman alleged.
Mr Yunusa called on the appropriate authorities to to prevail on the management of the college to immediately remit this money back to college’s cooperative as soon as possible as failure to to do this will further worsen the welfare condition of some staff, some of whom have invested a larger chunk of their life saving in cooperative society.
“We will never soccumb to the intimidation of ‘No work, no pay’ by the college management until our demands are met,” he said.
Ramadan:Rahma Sadau ta tallafawa mabukata sama da 2000
Yadda aikin titin Dandishe ke shirin hallaka al’ummar yankin
Ramadan:Hisbah ta kama Gandaye 11 a Kano
Ganduje, Dantata reconcile Aliko Dangote, Abdussamad Rabiu
Ganduje ne zai kaddamar da Ahmad Musa a Kano Pillars
Gwamnatin Kano ta bada umarnin rufe gidajen Abinci da na Biredi
‘Yan sanda a Kano sun kama makocin da ya jagoranci yiwa makocinsa fashi
Yin sahur da ‘codeine’ na rage mana wahalar azumi- matasa a Kano
Meet unsung court registrar, Ustaz Sunusi Khalifa
Ahmed Musa signs short deal with Kano Pillars
There are no upcoming events at this time.