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COVID-19: How NCC mitigates pandemic impact on telecoms operators, subscribers
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has taken actions to mitigate the impact of the Covid-19 pandemic on the quality of service delivery by telecommunications networks.
Kano Focus reports that the Executive Vice Chairman of the NCC, Umar Garba Danbatta disclosed this at the 1st Virtual Telecom Consumer Parliament hosted by the commission in Abuja.
Mr Danbatta said the pandemic has caused as much as 800% demand hike in data usage and volume of calls for some operators.
He said that underlines the importance of ensuring quality of service delivery and quality of experience for telecoms consumers.
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He said the NCC in conjunction with the supervising Ministry developed e-platforms to handle all requests from the licensees to ensure that regulatory services are provided to sustain service delivery to subscribers.
He said the NCC also approved and encouraged resource sharing among network operators and secured Right of Passage for all telecommunications companies and suppliers for easy movement during the lockdown.
These measures according to him enabled the operators to service their base stations and ensured seamless services for telecom consumers who increasingly relied on the networks during the pandemic.
The EVC added that the NCC, working with the ministry is resolving the problem of high cost of Right of Way (RoW) with the Nigerian Governors Forum.
“The Commission is hopeful that with the reduction in RoW, which will automatically result in reduction in capital expenditure by the network operators, telecom companies will sooner than later reciprocate the gesture by making their services more affordable to Nigerians,” he said.
Mr Danbatta said regulatory efforts have also resulted in Presidential approval directing security agencies to protect ICT and telecom facilities as critical national assets.
He said this has helped to safeguard telecom infrastructure for the greater role telecom has to play with the outbreak of Covid-19 pandemic.
Meanwhile, Danbatta has strongly charged the service providers to constantly upgrade and expand their network capacity in order to deliver high quality of service to their consumers.
Panel highlights challenges
In his presentation, the Executive Commissioner, Stakeholder Management, Adeleke Adewolu showed the various Quality of Service indicators for the second quarter of the year across the networks and how the consumer Quality of Experience compared with the parameters based on the voice of the consumer survey conducted by the Commission.
Mr Adewolu highlighted the challenges facing operators, which impact negatively on quality of service to include fibre cuts, vandalism and theft of telecommunications site equipment.
A panel session of telecoms operators, who participated virtually in the TCP, was held and moderated by the Director, Consumer Affairs, NCC, Efosa Idehen.
The panel session addressed issues of network capacity upgrade, change in consumer data consumption behavior, implementation of agreed Consumer Complaints and Service Level Agreement (CC/SLA), consumer education as well as general issues around quality of service and quality of experience by the over 192 million telecom consumers in the country.
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Insecurity, hunger have deepened Northern Nigeria’s distrust of Tinubu, Imam Gusau says
The cleric urges the federal government to prioritise security, protect farming communities and provide direct relief to vulnerable households.
Nasiru Yusuf Ibrahim
The Chief Imam of Nagazi-Uvete Jumu’ah Mosque and the late Alhaji Abdur-Rahman Okene’s Mosque in Okene, Kogi State, Malam Murtadha Muhammad Gusau has called on President Bola Ahmed Tinubu’s administration to address insecurity and economic hardship in Northern Nigeria, saying the twin challenges have deepened public frustration and weakened confidence in government.
KANO FOCUS reports that in his Friday sermon delivered, the cleric said the grievances in the region were rooted primarily in persistent insecurity and the rising cost of living rather than ethnic differences or political disagreements.
The sermon, titled “A Sincere Cry From Northern Nigeria,” examined the government’s responsibility to protect citizens, ensure their welfare and uphold justice from the perspective of Islamic teachings.
Imam Gusau said banditry, terrorism and kidnapping had prevented farmers from accessing their farmlands, disrupted transportation and exposed families to persistent fear.
“Without peace, there can be no worship, no business, no education, no farming,” he said, arguing that protecting lives and property must remain the government’s foremost responsibility.
He added that the economic reforms introduced by the Tinubu administration, particularly the removal of petrol subsidies and the floating of the naira, had contributed to rising prices of essential commodities, including maize, millet and rice.
According to the imam, the combined effects of insecurity and inflation have placed an enormous burden on households, particularly in a region heavily dependent on agriculture and road transportation.
‘Security must come first’
Imam Gusau argued that economic recovery would remain difficult to achieve without lasting improvements in security.
He said farmers could not produce enough food if they were afraid to cultivate their land, while investments in businesses and other economic activities would yield limited benefits in communities affected by violence.
The cleric urged the federal government to intensify security operations in agricultural areas, protect vulnerable communities and ensure that farmers could return safely to their fields.
He also called for targeted food and agricultural support to reach vulnerable households directly, warning against the diversion of assistance through bureaucratic processes.
Although he acknowledged the administration’s reported security initiatives, the imam said more decisive action was needed to protect rural communities, highways and farming settlements.
He maintained that the success of the government should be measured not only by economic indicators or international engagements but also by whether ordinary Nigerians could travel safely, sleep peacefully in their homes and work on their farms without fear.
Leadership as a trust
Imam Gusau said Islamic teachings regard leadership as a sacred responsibility, or amanah, for which those in authority would be held accountable before Allah.
Quoting a prophetic tradition reported in Sahih al-Bukhari, he reminded leaders that every person entrusted with responsibility would be questioned about those under their care.
He cited the example of Umar ibn al-Khattab, the second Caliph of Islam, whose concern for the welfare of citizens was reflected in accounts of his personal efforts to understand the difficulties facing ordinary people.
The imam said the example illustrated the importance of accountability, compassion and responsible use of public resources.
He also referred to the Islamic legal maxim that the exercise of authority over citizens must be guided by their welfare and best interests.
According to him, government policies should prioritise the protection of lives, education, healthcare, family welfare and economic security, particularly for the most vulnerable members of society.
He explained that these responsibilities were consistent with the higher objectives of Islamic law, known as Maqasid al-Shariah, which include the preservation of life, religion, intellect, lineage and wealth.
Calls for compassion and accountability
The cleric warned that persistent insecurity and hardship could further alienate citizens if the government failed to respond to their concerns with practical measures.
He urged leaders to demonstrate compassion through policies that directly address the needs of ordinary Nigerians rather than relying solely on assurances of future prosperity.
He also condemned the activities of bandits, terrorists and kidnappers, stressing that Islam places a high value on human life and prohibits the unjust killing of innocent people.
Imam Gusau called on communities to support victims of violence, assist displaced families and strengthen cooperation across religious and social divides.
He said collective solidarity was essential to preventing insecurity from destroying relationships and deepening divisions among Nigerians.
The imam also encouraged Muslims to remain steadfast in their faith, practise patience and seek Allah’s forgiveness while working to improve their circumstances.
He cautioned against allowing political frustration to weaken religious conviction, arguing that Muslims should combine prayers and repentance with personal integrity, compassion and responsible conduct.
However, he stressed that spiritual responses to hardship should not diminish the responsibility of leaders to protect citizens and provide for their welfare.
Urges Nigerians to uphold integrity
Imam Gusau further called on Nigerians to examine their own conduct, saying the fight against corruption and injustice should begin with individuals and communities.
He urged traders and business owners to avoid exploiting consumers through artificial price increases and dishonest practices, particularly during periods of economic difficulty.
He said citizens should maintain honesty, support one another and avoid despair despite the challenges facing the country.
The cleric concluded that Northern Nigeria needed peace, justice and economic relief, insisting that improved security and effective welfare measures would help restore public confidence and encourage cooperation between citizens and government.
**Mr Gusau is the Chief Imam of Nagazi-Uvete Jumu’ah Mosque and the late Alhaji Abdur-Rahman Okene’s Mosque in Okene, Kogi State.
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Kano Police return recovered car, motorcycle to owners
Nura Abdullahi
The Kano State Police Command has handed over two recovered vehicles to their rightful owners following intelligence-led operations.
KANO FOCUS reports that the recovered properties, comprising an orange Vibe motor vehicle and an ash-coloured Haojue motorcycle, were formally handed over to their owners at the Command Headquarters in Bompai, Kano, during the week.
The command disclosed this in a press release issued on Friday, by its Police Public Relations Officer, CSP Abdullahi Haruna Kiyawa.
According to the statement, the handover followed the completion of ownership verification, authentication of relevant documents and other necessary procedures.
The beneficiaries expressed gratitude to the police, commending the command for its professionalism, commitment to justice and prompt return of their properties.
They described the recovery and handover as evidence of responsive and people-friendly policing.
The Commissioner of Police, Ibrahim Adamu Bakori, congratulated the owners and said the exercise aligned with the policing vision of the Inspector-General of Police, Olatunji Rilwan Disu.
The vision, according to the statement, emphasises the protection of lives and property, the return of recovered stolen property to victims of crime, and the promotion of public trust through transparent and accountable service delivery.
CP Bakori assured residents that the command would continue working to improve security across Kano State and ensure that recovered stolen property was returned to its legitimate owners after due verification.
The police urged anyone seeking further information to contact the investigating police officer on 08140081608 or visit the office of the Police Public Relations Officer at the Bompai Police Headquarters, Kano.
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JONAPWD Kano to hold leadership election Saturday
Ibrahim Khalil
The Joint National Association of Persons with Disabilities (JONAPWD), Kano State Chapter, will hold its leadership election on Saturday, October 10, 2026, to elect new executives for the association.
KANO FOCUS reports that the election will take place at the Social Welfare Department, Gyadi-Gyadi Court Road, Kano.
Ahead of the exercise, the Chairman of the JONAPWD Kano State Chapter Electoral Committee, Malam Yusha’u Ibrahim Kofar Waika, has urged members, accredited delegates and representatives of the various disability clusters to arrive at the venue on time.
He said punctuality and adequate preparation were necessary to ensure a smooth and orderly electoral process.
Kofar Waika also called on all disability clusters to make the necessary arrangements and participate actively in the election.
The exercise is expected to usher in a new leadership for the association in Kano State.
The election is an important step towards strengthening democratic participation, unity and inclusive leadership among persons with disabilities in the state.
It is also expected to support effective representation and advocacy for the rights and welfare of persons with disabilities.
