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2023 Consumer Day: NCC unveils TELCARE desk at Abuja Airport
As part of activities marking 2023 World Consumer Rights Day, the Nigeria Communications Commission, has launched its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja.
KANO FOCUS reports that the TELCARE Desk in Abuja will be a pilot as the commission plan to set up the desk at strategic locations across the country to provide information to telecom consumers.
The EVC, represented by the NCC’s Executive Commissioner, Stakeholder Management, Adeleke Adewolu, Spoke at the 2023 World Consumer Rights Day held in Abuja on Tuesday.
“The TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the Commission’s activities,” Prof. Danbatta said.
Commenting on the World Consumer Day, Prof. Danbatta, expressed commission’s commitment to the responsible use of the world’s resources, including protecting the environment by supporting the industry to transition to renewable energy.
The Commission unveiled its year-round plan for implementing initiatives for realizing the theme of 2022 World Consumer Right Day, which was “Fair Digital Finance” a year ago.
The EVC noted that in the period between March 15, 2022, and today, the Commission has carried out its mandate in a manner that further strengthened consumer protection while safeguarding the interest of telecom consumers.
He noted that in that period, in addition to continuing to implement the policy that ensured improved access to broadband connectivity, the Commission, through Nigerian Communications Commission’s Computer Security Incident Response Team (NCC-CSIRT) constantly alerted consumers to cyber threats that could have led to the compromise of their financial profile through the execution of malicious codes by threat actors.
The Chief Executive Officer pointed out that the time cashless banking fully took off in late 2022, the connectivity platforms on which electronic transactions ride have become robust to the extent of being able to absorb the surge in demand for cashless transactions.
The NCC’s chief said arising from the successes in implementing initiatives to realize last year’s theme, that the Commission is poised to realize the theme for this year, which is “Empowering Consumers through Clean Energy Transition”.
owards delivering a smooth transition for consumers experiencing a high cost of living as the globe responds to the ongoing energy crisis caused by supply and climate issues and is very relevant given Nigeria’s recent licensing of the 5G spectrum networks, which consume twice as much energy as 4Gs, although they are more energy-efficient per gigabyte.
Speaking on increased demand for energy consumption, Danbatta said with the recent licensing of the 5G spectrum, Nigeria will witness an increased deployment of telecom infrastructure to satisfy the wireless service coverage requirement for 5G services.
He said this anticipated growth in the number of 5G coverage will trigger high demand for data services which will result in increased energy consumption for the network infrastructure especially the Base Transceiver Stations (BTS), Internet of Things (IoT), 5G Customer Premise Equipment (CPEs) and mobile devices for example.
“This requires the industry to look for green and sustainable power solutions required for the connectivity of IoT devices and network optimisation,” he said.
“All over the globe, telecom companies are among the biggest energy users, as a result of the stiff industry competition which causes them to try to satisfy their consumers by providing higher-speed networks. With the rising utility costs, it is critical for companies to reconsider the sustainability of their operations by lowering the operational impact on the environment. This is more so because it has been found that implementing energy efficiency measures could potentially reduce the operating costs of telcos by up to 20%.
“Some of these energy-efficiency measures include the redesign of the Radio Access Networks (RAN) of Base Stations which were initially built to maximise connectivity, not energy efficiency.
“More than 75% of the time, the radio base station resources remain unused because of the hardware components activated at all times to transmit system information and synchronisation and reference signals. Therefore, to avoid waste heat, some of 5G’s newest RAN is equipped with an energy-saving measure allowing for the automatic switching of components. Some other energy efficiency measures can also include the use of renewable energy sources (hydrogen, wind, solar etc.) to supply the energy needed.”
On renewable energy, he said the Commission, as a responsive world-class organization, has been proactive in responding to the realities and challenges posed by the impact of using fossil fuel as a power source in the telecommunications industry. In this regard, the situation in Nigeria is peculiar.
“Owing to the overall energy challenges of the nation, the fifty-four (54) thousand BTS scattered across the country depend on diesel generators with the attendant noise and environmental pollution,” he said
“Some of these BTS operate on diesel generators for 24 hours across seven days of the week in some locations. Therefore, transitioning to a renewable energy source like solar power will significantly reduce the menace of pollution from individually-powered generators. This will be zero carbon emission from the BTS just as noise pollution would be a thing of the past.
Speaking on MNOs and the need for energy-efficient networks, he said that consequently, to minimize the environmental impacts of climate change caused by carbon emissions, telecom network providers need to come up with a modern and more energy-efficient network.
“This includes the use of Solar-powered Cells, wireless electricity or a hybrid system to replace higher energy-consuming equipment that will lead to a reduction in capital expenditure (CAPEX) and operational expenditure (OPEX) and by implication, a reduction in service costs to consumers.
“Transitioning to renewable energy is predicted to result in a lower cost of operation as operators will be able to save on the cost of diesel, which accounts for a large chunk of the costs incurred by these licensees.
“The competition that the Commission consistently promotes among industry players has a natural consequence of the savings on the cost of diesel passed on to consumers, which would potentially result in lower prices for services.
“Therefore, I want to use this opportunity to call on MNOs and Original Equipment Manufacturers (OEMs) to come up with innovations in sustainable energy in line with the International Telecommunications Union (ITU) Recommendation ITU-T L.1380 on smart energy solutions for telecom sites’ performance, safety, energy efficiency and environmental impact. This is vital to address the challenges of climate change and environmental degradation.
“In this regard and for the industry stakeholders, especially consumers, to benefit from the advantages of renewable energy, the Commission is working on a policy to encourage the adoption of renewable energy sources by operators. When operational, the Policy will ensure that using clean energy sources for power has the potential to resolve the three key needs of the telecom industry, namely: reduction in diesel usage; expansion of telecom infrastructure to off-grid areas; and reduction in carbon emissions.
He also talked about the collocation and Infrastructure sharing framework, saying the Policy on renewable energy in the telecom sector is an additional layer of other policies that contribute to protecting the environment. In recent years, the Commission introduced a regulatory framework on infrastructure sharing and collocation among the licensees which has encouraged operators to fully maximize their already-deployment infrastructure.
“By sharing infrastructure, some operators do not need to entirely build a telecoms site in an area where another operator had deployed one. With the challenge of inadequate public electricity supply in Nigeria, telecom companies rely on diesel-powered generators to keep their telecom sites live round-the-clock. A regulatory framework such as infrastructure sharing, and collocation is helping in this regard and the Commission has recorded appreciable adoption of this regulation.
“Another regulatory initiative in this regard is NCC’s Type Approval Regulations. For the sake of educating our media stakeholders, Type Approval is an official authorisation by the Commission prior to the use or supply of an Equipment Type in Nigeria. Our Type Approval of devices factors in energy efficiency, among others, which ensures a reduction of power consumption. It also ensures that Radio Frequency devices used in Nigeria operate effectively, without causing harmful interference and otherwise comply with the Commission’s technical requirement prior to importation or marketing.
“The annual tech innovation competitions we organize for young innovators in Nigeria also make considerations for inventions that address the challenges of renewable energy. Some of the entries submitted in this regard are in the process of being commercialized as the innovators are seeking investors to make their discoveries available to the public. The Commission will continue to support research and innovations that contribute to transitioning to renewable energy sources.
On regulations on e-Waste, the EVC said, “Also connected to NCC’s regulatory efforts in dealing with issues of sanitizing our environment is its efforts in 2019 to commence activities that will result in the formulation of a Regulation on E-Waste in Nigeria. Today, the global concern for the regulation of e-waste is two-pronged.
“First, is the acute awareness of the hazardous properties and the potential risk to human health, as well as their capacity to degrade the environment. Secondly, is the business case and vast Potential for wealth creation in recycling e-waste into more benign and productive uses.
“In line with its regulatory mandate and to keep pace with efforts at managing e-waste-related issues, in a manner that reduces cases of indiscriminate burning of electronic devices with the potential for increased carbon emission in the environment, the Commission has been working, with other relevant agencies, to develop a Regulations on E-waste. The Regulations will represent a holistic intervention aimed at providing clarity and delimiting the responsibilities of various stakeholders in the e-waste value chain within the Telecommunications industry. While the proposed Regulations are industry-specific, they, nonetheless, key into other initiatives at national and international levels.
“I wish to state that in the course of the year, the Commission’s Consumer Affairs Bureau (CAB) will sensitize telecom consumers about these interventions aimed at making the environment better for all of humanity. The CAB will carry this out as part of its Consumer Education mandate, with a significant part of this effort dedicated to providing information that equips the consumer to thrive in a world that has embraced digital finance.
“Through its outreach programmes, which have continued to re-tool to reflect existing realities and trends, the CAB will use its consumer-centric initiatives such as the Telecom Consumer Parliament (TCP), Telecom Consumer Town Hall on Radio (TCTHR), Telecom Consumer Conversations (TCC) as well as social media platforms and Consumer Portal to sensitize consumers on how renewable energy benefits them and their role in achieving industry transition to it in the interest of the environment.
“The CAB will develop and produce various consumer education materials such as Flexi and Roll-up Banners, and Handbills, and update its Consumer Handbook to include the message about renewable energy.
Ibrahim Khalil
Residents of Tsakuwa community in Dawakin Kudu Local Government Area of Kano State have honoured 11 individuals for their outstanding contributions to the development of the town.
KANO FOCUS reports that the awards were presented during the 6th Annual General Meeting (AGM) of the Tsakuwa Mufarka Sustainable Development Association, held on Sunday at Central Primary School, Tsakuwa.
Among those honoured were the traditional ruler of the community, Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa; the Chairman of the Tsakuwa Mufarka Sustainable Development Association, Alhaji Tasiu Alhassan Tsakuwa; and a retired headmaster of Central Primary School, Tsakuwa, Alhaji Mahmuda Shehu, who continues to offer voluntary teaching services to pupils in the community.
Also recognised was Alhaji Umar Muhammad Banupe, a Nupe businessman who settled in Tsakuwa and has become an integral part of the community. He was honoured for his significant contributions to the town’s development.
Alhaji Umar Muhammad Banupe receiving a certificate
Other award recipients included the Chairman of the Northwest Development Commission, Professor Shehu Abdullahi Ma’aji (Garkuwan Tsakuwa); the Commander of the Gombe State Hisbah Command, Malam Rabiu Idris; media practitioner Nasiru Yusuf Ibrahim of Abubakar Rimi Television Corporation (ARTV); the founder of Tsakuwa Mufarka Sustainable Development Association, Malam Ibrahim Almustapha Sani; and Sulaiman Salisu Babah, among others.
Alhaji Tasiu Alhassan presenting a certificate to Nasiru Yusuf Ibrahim
Speaking at the event, the Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa, commended the leadership of the association for its commitment to community development and urged members to sustain their efforts toward improving the welfare of residents.
In his remarks, the Chairman of the association, Alhaji Tasiu Alhassan Tsakuwa, said the non-partisan organisation had prioritised interventions in education, security, and healthcare.
He appealed to members of the community to sustain their monthly financial contributions to enable the association to continue implementing development projects.
Earlier, a member of the association, Malam Abdullahi Wagadi, disclosed that the group generated ₦6.56 million through members’ monthly contributions over the past year.
According to him, the association spent ₦3.84 million on allowances for volunteer teachers and vigilantes, ₦564,000 on fencing the Eid prayer ground, and ₦1.255 million on the renovation of the community police outpost.
He further stated that ₦356,000 was spent on supporting Tsakuwa Model Primary School, ₦430,000 on scholarships for students, ₦700,000 on instructional materials, and ₦50,000 on health assistance for vulnerable residents.
Association Raises Over ₦2.1 Million at AGM
A major highlight of the AGM was the fundraising session, during which the association raised ₦2.143 million from philanthropists and community stakeholders.
Leading the donations was Alhaji Umar Muhammad Banupe, who contributed ₦500,000. He was followed by Hon. Mustapha Bala Dawaki, who also donated ₦500,000, while Hon. Abdulmumin Tijjani, popularly known as Mai POS, donated ₦200,000.
Other donors included the Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa, who donated ₦100,000; the association’s chairman, Alhaji Tasiu Alhassan Tsakuwa, ₦200,000; Professor Shehu Abdullahi Ma’aji Garkuwan Tsakuwa), ₦100,000; and Malam Rabiu Idris, who also contributed ₦100,000.
The event attracted community leaders, stakeholders, and residents who commended the association for its contributions to grassroots development and pledged continued support for its programmes.
Nasiru Yusuf Ibrahim
The Nigerian Communications Commission (NCC) has introduced measures aimed at protecting smaller telecommunications operators from unfair competition by larger industry players through the release of a draft Business Rules framework for Mobile Virtual Network Operators (MVNOs).
KANO FOCUS reports that the Commission has also invited operators and other stakeholders to submit comments and recommendations on the proposed regulations before their final adoption.
According to the NCC, the draft framework is designed to prevent dominant Mobile Network Operators (MNOs) from using pricing strategies or operational delays to frustrate smaller operators and virtual network providers operating within the telecommunications sector.
The Commission noted that the proposed rules would promote fair competition, protect the interests of emerging operators, and strengthen operational standards across the industry.
As part of its stakeholder engagement process, the NCC has requested industry participants and interested parties to submit feedback on the draft framework on or before June 29, 2026.
The Commission also announced plans to hold a public consultation forum on July 9, 2026, where stakeholders’ submissions and recommendations will be reviewed and considered before the final implementation of the rules.
According to the NCC, the new regulations are intended to create a level playing field for all operators, encourage healthy competition, and accelerate growth within Nigeria’s telecommunications industry.
Key provisions of the proposed framework include strict onboarding timelines, fair pricing mechanisms, revenue-sharing arrangements, and mandatory compliance requirements for telecommunications operators.
Under the draft rules, host network operators will be required to acknowledge MVNO connection requests within 10 days and provide feedback on technical readiness within 20 days.
The framework further stipulates that all technical and commercial agreements between host operators and MVNOs must be concluded within 120 days to prevent unnecessary delays in market entry and operations.
To ensure equitable participation in the market, the NCC has also proposed benchmark pricing structures covering data services, voice calls, SMS, and USSD services.
The Commission believes the pricing model will help prevent dominant operators from engaging in anti-competitive practices that could force smaller virtual operators out of the market.
In addition, the proposed regulations introduce a tiered operational framework that clearly defines the scope, responsibilities, and operational boundaries of different categories of operators within the telecommunications ecosystem.
Industry stakeholders are expected to make further contributions to the framework before its final adoption by the Commission.
Nasiru Yusuf Ibrahim
Health journalists in Kano State have inaugurated a new professional body, the Kano Health Journalists Network (KAHJON), aimed at strengthening media reporting and advocacy on Reproductive, Maternal, Newborn, Child and Adolescent Health (RMNCAH) and Primary Health Care (PHC).
KANO FOCUS reports that the network was launched during an Alignment, Coordination, Monitoring and Implementation meeting of media coalitions on gender-responsive RMNCAH and PHC, organised by the International Society of Media in Public Health (ISMPH) in Kano.
During the inauguration, journalists unanimously elected Khadijah Aliyu of Radio Nigeria as Chairperson of the newly established network.
Other members of the executive committee include Mustapha Hodi Adamu of People Daily Newspaper as Vice Chairperson, Abdullahi Hassan of ARTV as Secretary, and Mustapha Salisu of Prime Times as Public Relations Officer.
Speaking at the event, the Programme Director of ISMPH, Mr. Solomon Dogo, said the establishment of KAHJON would help unify existing health reporting groups and improve media coverage of critical public health issues, including polio eradication, nutrition, maternal health, and primary healthcare services.
He congratulated the newly elected executives and expressed confidence that the network would enhance collaboration among media practitioners while strengthening health advocacy efforts in the state.
Dogo noted that similar health journalists’ networks are already operating in Lagos and Kaduna states, adding that development partners remain committed to supporting initiatives that promote public health advocacy.
Also speaking, ISMPH Programme Officer in Kano, Hajiya Sabuwa Yahaya, said the platform would improve coordination among journalists, enhance access to health information, and strengthen evidence-based reporting on health issues.
According to her, the network will also provide a stronger platform for advocacy and engagement with government institutions, development partners, and local communities.
The inauguration ceremony attracted goodwill messages from several development partners, including the Integrated Budget and Policy (IBP), LISDEL, CCSI, SANDHEF, and the Clinton Health Access Initiative (CHAI).
Representatives of the Kano State Ministry of Health, the Drug Management and Consumables Supply Agency, and the Kano State Contributory Healthcare Management Agency also attended the event.
A major highlight of the ceremony was the signing of a Memorandum of Understanding (MoU), which formally established the Kano Health Journalists Network and marked the beginning of a new chapter in health journalism and advocacy in the state.
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