Connect with us

News

2023 Consumer Day: NCC unveils TELCARE desk at Abuja Airport

Published

on

 

 

 

As part of activities marking 2023 World Consumer Rights Day, the Nigeria Communications Commission, has launched its Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk, in the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja.

 

KANO FOCUS reports that the TELCARE Desk in Abuja will be a pilot as the commission plan to set up the desk at strategic locations across the country to provide information to telecom consumers.

The EVC, represented by the NCC’s Executive Commissioner, Stakeholder Management, Adeleke Adewolu, Spoke at the 2023 World Consumer Rights Day held in Abuja on Tuesday.

“The TELCARE Desk serves as an additional platform to receive and facilitate the resolution of consumer complaints; provide a means through which consumers and citizens can make inquiries on consumer issues; provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the Commission’s activities,” Prof. Danbatta said.

Commenting on the World Consumer Day, Prof. Danbatta, expressed commission’s commitment to the responsible use of the world’s resources, including protecting the environment by supporting the industry to transition to renewable energy.

The Commission unveiled its year-round plan for implementing initiatives for realizing the theme of 2022 World Consumer Right Day, which was “Fair Digital Finance” a year ago.

 

The EVC noted that in the period between March 15, 2022, and today, the Commission has carried out its mandate in a manner that further strengthened consumer protection while safeguarding the interest of telecom consumers.

He noted that in that period, in addition to continuing to implement the policy that ensured improved access to broadband connectivity, the Commission, through Nigerian Communications Commission’s Computer Security Incident Response Team (NCC-CSIRT) constantly alerted consumers to cyber threats that could have led to the compromise of their financial profile through the execution of malicious codes by threat actors.

The Chief Executive Officer pointed out that the time cashless banking fully took off in late 2022, the connectivity platforms on which electronic transactions ride have become robust to the extent of being able to absorb the surge in demand for cashless transactions.

The NCC’s chief said arising from the successes in implementing initiatives to realize last year’s theme, that the Commission is poised to realize the theme for this year, which is “Empowering Consumers through Clean Energy Transition”.

owards delivering a smooth transition for consumers experiencing a high cost of living as the globe responds to the ongoing energy crisis caused by supply and climate issues and is very relevant given Nigeria’s recent licensing of the 5G spectrum networks, which consume twice as much energy as 4Gs, although they are more energy-efficient per gigabyte.

Speaking on increased demand for energy consumption, Danbatta said with the recent licensing of the 5G spectrum, Nigeria will witness an increased deployment of telecom infrastructure to satisfy the wireless service coverage requirement for 5G services.

He said this anticipated growth in the number of 5G coverage will trigger high demand for data services which will result in increased energy consumption for the network infrastructure especially the Base Transceiver Stations (BTS), Internet of Things (IoT), 5G Customer Premise Equipment (CPEs) and mobile devices for example.

“This requires the industry to look for green and sustainable power solutions required for the connectivity of IoT devices and network optimisation,” he said.

“All over the globe, telecom companies are among the biggest energy users, as a result of the stiff industry competition which causes them to try to satisfy their consumers by providing higher-speed networks. With the rising utility costs, it is critical for companies to reconsider the sustainability of their operations by lowering the operational impact on the environment. This is more so because it has been found that implementing energy efficiency measures could potentially reduce the operating costs of telcos by up to 20%.

“Some of these energy-efficiency measures include the redesign of the Radio Access Networks (RAN) of Base Stations which were initially built to maximise connectivity, not energy efficiency.

“More than 75% of the time, the radio base station resources remain unused because of the hardware components activated at all times to transmit system information and synchronisation and reference signals. Therefore, to avoid waste heat, some of 5G’s newest RAN is equipped with an energy-saving measure allowing for the automatic switching of components. Some other energy efficiency measures can also include the use of renewable energy sources (hydrogen, wind, solar etc.) to supply the energy needed.”

On renewable energy, he said the Commission, as a responsive world-class organization, has been proactive in responding to the realities and challenges posed by the impact of using fossil fuel as a power source in the telecommunications industry. In this regard, the situation in Nigeria is peculiar.

“Owing to the overall energy challenges of the nation, the fifty-four (54) thousand BTS scattered across the country depend on diesel generators with the attendant noise and environmental pollution,” he said

“Some of these BTS operate on diesel generators for 24 hours across seven days of the week in some locations. Therefore, transitioning to a renewable energy source like solar power will significantly reduce the menace of pollution from individually-powered generators. This will be zero carbon emission from the BTS just as noise pollution would be a thing of the past.

Speaking on MNOs and the need for energy-efficient networks, he said that consequently, to minimize the environmental impacts of climate change caused by carbon emissions, telecom network providers need to come up with a modern and more energy-efficient network.

“This includes the use of Solar-powered Cells, wireless electricity or a hybrid system to replace higher energy-consuming equipment that will lead to a reduction in capital expenditure (CAPEX) and operational expenditure (OPEX) and by implication, a reduction in service costs to consumers.

“Transitioning to renewable energy is predicted to result in a lower cost of operation as operators will be able to save on the cost of diesel, which accounts for a large chunk of the costs incurred by these licensees.

“The competition that the Commission consistently promotes among industry players has a natural consequence of the savings on the cost of diesel passed on to consumers, which would potentially result in lower prices for services.

“Therefore, I want to use this opportunity to call on MNOs and Original Equipment Manufacturers (OEMs) to come up with innovations in sustainable energy in line with the International Telecommunications Union (ITU) Recommendation ITU-T L.1380 on smart energy solutions for telecom sites’ performance, safety, energy efficiency and environmental impact. This is vital to address the challenges of climate change and environmental degradation.

“In this regard and for the industry stakeholders, especially consumers, to benefit from the advantages of renewable energy, the Commission is working on a policy to encourage the adoption of renewable energy sources by operators. When operational, the Policy will ensure that using clean energy sources for power has the potential to resolve the three key needs of the telecom industry, namely: reduction in diesel usage; expansion of telecom infrastructure to off-grid areas; and reduction in carbon emissions.

He also talked about the collocation and Infrastructure sharing framework, saying the Policy on renewable energy in the telecom sector is an additional layer of other policies that contribute to protecting the environment. In recent years, the Commission introduced a regulatory framework on infrastructure sharing and collocation among the licensees which has encouraged operators to fully maximize their already-deployment infrastructure.

“By sharing infrastructure, some operators do not need to entirely build a telecoms site in an area where another operator had deployed one. With the challenge of inadequate public electricity supply in Nigeria, telecom companies rely on diesel-powered generators to keep their telecom sites live round-the-clock. A regulatory framework such as infrastructure sharing, and collocation is helping in this regard and the Commission has recorded appreciable adoption of this regulation.

“Another regulatory initiative in this regard is NCC’s Type Approval Regulations. For the sake of educating our media stakeholders, Type Approval is an official authorisation by the Commission prior to the use or supply of an Equipment Type in Nigeria. Our Type Approval of devices factors in energy efficiency, among others, which ensures a reduction of power consumption. It also ensures that Radio Frequency devices used in Nigeria operate effectively, without causing harmful interference and otherwise comply with the Commission’s technical requirement prior to importation or marketing.

“The annual tech innovation competitions we organize for young innovators in Nigeria also make considerations for inventions that address the challenges of renewable energy. Some of the entries submitted in this regard are in the process of being commercialized as the innovators are seeking investors to make their discoveries available to the public. The Commission will continue to support research and innovations that contribute to transitioning to renewable energy sources.

On regulations on e-Waste, the EVC said, “Also connected to NCC’s regulatory efforts in dealing with issues of sanitizing our environment is its efforts in 2019 to commence activities that will result in the formulation of a Regulation on E-Waste in Nigeria. Today, the global concern for the regulation of e-waste is two-pronged.

“First, is the acute awareness of the hazardous properties and the potential risk to human health, as well as their capacity to degrade the environment. Secondly, is the business case and vast Potential for wealth creation in recycling e-waste into more benign and productive uses.

“In line with its regulatory mandate and to keep pace with efforts at managing e-waste-related issues, in a manner that reduces cases of indiscriminate burning of electronic devices with the potential for increased carbon emission in the environment, the Commission has been working, with other relevant agencies, to develop a Regulations on E-waste. The Regulations will represent a holistic intervention aimed at providing clarity and delimiting the responsibilities of various stakeholders in the e-waste value chain within the Telecommunications industry. While the proposed Regulations are industry-specific, they, nonetheless, key into other initiatives at national and international levels.

“I wish to state that in the course of the year, the Commission’s Consumer Affairs Bureau (CAB) will sensitize telecom consumers about these interventions aimed at making the environment better for all of humanity. The CAB will carry this out as part of its Consumer Education mandate, with a significant part of this effort dedicated to providing information that equips the consumer to thrive in a world that has embraced digital finance.

“Through its outreach programmes, which have continued to re-tool to reflect existing realities and trends, the CAB will use its consumer-centric initiatives such as the Telecom Consumer Parliament (TCP), Telecom Consumer Town Hall on Radio (TCTHR), Telecom Consumer Conversations (TCC) as well as social media platforms and Consumer Portal to sensitize consumers on how renewable energy benefits them and their role in achieving industry transition to it in the interest of the environment.

“The CAB will develop and produce various consumer education materials such as Flexi and Roll-up Banners, and Handbills, and update its Consumer Handbook to include the message about renewable energy.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Headlines

Nafisah Yusuf Hassan, three others recommended for appointment as Kano high court judges

Published

on

 

Nasiru Yusuf Ibrahim

 

Nafisah Yusuf Hassan, a magistrate in Kano State, has been recommended for appointment as a judge of the Kano State High Court by the National Judicial Council (NJC).

 

KANO FOCUS reports that Hassan is among four judicial officers from Kano State recommended for elevation to the High Court bench out of 28 candidates selected nationwide.

 

The other nominees are Halima Yahuza Ahmad, Abdullahi Abdulsalam Bature and Musa Ibrahim Umar.

 

The NJC disclosed the recommendations in a statement issued by its Deputy Director of Information, Kemi Babalola-Ogedengbe, following its consideration of candidates for judicial appointments across the country.

 

The council said all recommended candidates were expected to be sworn in by their respective state governors without delay.

 

Hassan’s recommendation follows her years of service in the Kano State judiciary, where she has reportedly distinguished herself through diligence, professionalism and careful handling of cases.

 

She has been commended for her commitment to judicial ethics, diligence and fairness in the discharge of her responsibilities, achievements that contributed to her career progression within the judiciary.

 

Her elevation is part of a broader development in the Kano State judiciary, with four magistrates from the state successfully scaling the selection process for appointment to the High Court.

 

The four nominees were reportedly assessed during the selection exercise and demonstrated strong professional competence, while their service records were found to be free of adverse remarks.

 

Their recommendation marks a significant step in their judicial careers and is expected to strengthen the judicial workforce in Kano State upon their formal appointment.

Continue Reading

Headlines

K-SAFE tracks nearly 1,000 education projects in Kano, seeks procurement monitoring role

Published

on

 

Nasiru Yusuf Ibrahim

 

The Kano State Accountability Forum on Education (K-SAFE) says it has tracked nearly 1,000 education projects across the state as part of efforts to promote transparency, accountability and effective service delivery in the education sector.

 

KANO FOCUS the coalition’s Co-Chair, Dr Auwalu Halilu, disclosed this on Wednesday during an advocacy visit to the Kano State Ministry of Public Procurement and Project Monitoring.

 

Dr Halilu said K-SAFE had monitored projects in more than six local government areas, covering interventions implemented by the State Universal Basic Education Board (SUBEB), Kano State Senior Secondary Education Management Board and Local Education Authorities (LEAs).

 

He explained that the monitoring exercise involved physical inspections and documentation of projects through photographs, videos and geographical locations.

 

According to him, reports of the findings had been submitted to relevant ministries, departments and agencies (MDAs), highlighting projects that met required standards and those requiring further attention.

 

He cited Rimin Gado Local Government Area, where the coalition tracked more than 80 education projects, adding that it planned to extend the exercise to all 44 local government areas of the state.

 

The K-SAFE Co-Chair said the visit was aimed at presenting the coalition’s activities to the ministry and exploring areas of collaboration in procurement and project monitoring.

 

He called for the inclusion of civil society organisations in procurement and monitoring processes, particularly tender board activities and field inspections, to strengthen independent oversight and provide them with firsthand information on government projects.

 

Dr Halilu also requested the ministry’s support in organising capacity-building programmes for civil society organisations on procurement procedures, due process, project standardisation, monitoring and evaluation.

 

He said such training would enhance civil society organisations’ understanding of procurement regulations and the technical requirements guiding project implementation.

 

Responding, the Commissioner for Public Procurement and Project Monitoring, Dr Nura Iro Ma’aji, welcomed the delegation and acknowledged the coalition’s contributions to supporting the state government’s efforts in the education sector.

 

He expressed the ministry’s readiness to collaborate with K-SAFE through information sharing and other relevant engagements to strengthen accountability and ensure compliance with due process.

 

“From our side, we are ready to work together because we know what they have been doing to support Kano State Government in the education sector,” he said.

 

Dr Halilu further disclosed that the coalition and its partner organisations had carried out the monitoring exercise without financial sponsorship, describing it as a demonstration of their commitment to transparency and accountability.

 

He reaffirmed K-SAFE’s commitment to sustaining engagement with relevant government agencies, civil society organisations and the media to strengthen oversight of education projects across Kano State.

Continue Reading

Headlines

GSS Army Day Bukavu Wins Maiden Kano Secondary Schools Tug of War Championship

Published

on

 

Ibrahim Khalil

 

Government Secondary School (GSS) Army Day Bukavu has emerged champion in both the male and female categories of the maiden Kano State Secondary Schools Tug of War Competition.

 

KANO FOCUS reports that the  school clinched the double victory at the competition, which ended on Wednesday at the Kano Pillars Stadium, Sabon Gari, Kano.

 

Governors College finished as runners-up in the male category, while Government Girls College (GGC) Kano secured second position in the female category.

 

The competition was organised by the Kano State Tug of War Association in collaboration with the state Ministry of Education, the National Drug Law Enforcement Agency (NDLEA) and the Kano State Sports Commission.

 

The maiden championship brought together secondary school students to promote teamwork, discipline, unity and sportsmanship, while raising awareness about the dangers of drug abuse.

 

Speaking at the closing ceremony, the Vice Chairman of the Kano State Tug of War Association, Jamilu Uba Adamu, described the competition as a successful initiative that had achieved its objectives.

 

He commended the Ministry of Education, Sports Commission, NDLEA, Gongoni Company Limited and MAGZO Pharmaceutical for supporting the event, particularly through the provision of T-shirts and Pocari Sweat drinks.

 

Also speaking, the Secretary of the Kano State Tug of War Association, Bashir Muhammad Sulaiman, who represented the Executive Chairman of the Sports Commission, Muhammad Tukur Babangida, reaffirmed the commission’s commitment to developing grassroots and school sports.

 

He said the initiative would help identify and nurture young sporting talents across the state.

 

The closing ceremony was attended by a member of the Kano State Football Association Board, Rilwanu Idris Malikawa Garu, representatives of the Ministry of Education, NDLEA, the Sports Commission and other stakeholders in the sports sector.

 

The organisers congratulated the winning schools and commended all participating institutions and partners for contributing to the success of the maiden edition.

Continue Reading

Trending