Headlines
NCC resolves 17,851 consumer complaints in 2019
Nasiru Yusuf
The Nigeria Communication Commission (NCC) has successfully resolved 19,841 consumer complaints in 2019.
The Executive Vice chairman of the commission, Prof. Umar Garba Dambatta disclosed this while highlighting the success recorded by the commission in 2019.
He said the figure represent 90% of 19,841 complaints the commission received from telecommunications consumers across its various consumer complaints channel.
“Specifically, a total of 18, 717 complaints were lodged through the NCC Contact Centre by the customers to the Commission with a larger percentage satisfactorily solved.
“Based on their satisfaction with all these facilities provided for them to resolve their issues, a total of 19,345 satisfied consumers sent notes of commendation/appreciation to the Commission through calls made to the NCC Contact Centre and e-mails received via the NCC Consumer Portal. All of these were to appreciate the various regulatory interventions that helped in satisfactorily resolving their telecoms service-related issues,” Mr Dambatta said.
According to him in 2019, exposure to unsolicited text messages by the consumers has declined drastically through the popularisation by the Commission and the resultant activation of the Do-Not-Disturb (DND) Short Code 2442 facility by the subscribers.
He said so far, a total of 22,356, 919 subscribers have now activated the DND service either fully or partially.
Telecommunications listing on NSE
The executive vice chairman also revealed that, one of the remarkable achievements of the NCC in 2019 which has not only impacted the industry but also bolstered the entire economy was the Commission’s regulatory efforts in listing of MTN and Airtel Africa on the Nigerian Stock Exchange (NSE).
Prof. Dambatta, said “The MTN listing has helped to translate into action, an important objective of the Commission, which is to promote local investment and ownership in the telecom sector. Also, with MTN’s shares available in the capital market, it is expected that Nigerians will buy shares and by purchasing the shares of MTN, they will be financially empowered and be socially transformed.”
According to him, “One of the benefits of MTN listing and those of other operators to follow, therefore, is that the telecommunications company would be able to raise more capital for network expansion which, in turn, will bring about an improvement in the quality of service (QoS) and quality of experience (QoE) for the consumers of telecoms services, which is also a cardinal function of the Commission.”
He said NSE and shareholder bodies have commended the effort of the NCC in making the capital market more resilient through facilitating the listing of MTN, a move that was fallout of the conditions it gave MTN following its violation of Subscriber Identification Module (SIM) registration rule.
Nasiru Yusuf Ibrahim
Nigeria’s Vice President, Kashim Shettima, on Tuesday received a delegation from the Association of Kano Business Community at the Presidential Villa, Abuja, during a thank-you visit to President Bola Ahmed Tinubu.
KANO FOCUS reports that the delegation expressed appreciation to the Federal Government for its support to traders and other victims affected by the recent fire incident that razed several sections of the popular Singer Market in Kano.
Speaking during the meeting, the Vice President reaffirmed the Federal Government’s commitment to collaborating with the Kano State Government and relevant agencies to prevent a recurrence of fire outbreaks in markets across the state.
He assured the delegation that President Tinubu has the interests of Kano people at heart, noting that the N5 billion approved as immediate relief for victims was based on the findings of a preliminary assessment of the damage caused by the inferno.
Shettima reiterated that the Federal Government would continue to support efforts aimed at restoring commercial activities and strengthening safety measures in markets to protect lives and property.
Nasiru Yusuf Ibrahim
The Kano State Government has inaugurated a 23-member committee to oversee the transparent and equitable distribution of financial assistance and relief materials to victims of the recent Singer Market fire disaster.
KANO FOCUS reports that the inauguration was carried out on behalf of the Secretary to the State Government, Umar Faruq Ibrahim, who chairs the committee. The event was presided over by the state Attorney-General and Commissioner for Justice, Abdulkarim Kabiru Maude.
According to the Attorney-General, the committee comprises representatives from key government agencies, security services, the Kano Emirate Council, religious leaders, and affected traders.
He said the panel’s mandate includes assessing the extent of losses, verifying genuine victims, ensuring timely distribution of support, and recommending measures to prevent future fire incidents.
The intervention follows support approved by President Bola Ahmed Tinubu, as well as contributions from the APC Governors Forum. It also comes in addition to earlier assistance provided by Governor Abba Kabir Yusuf and the Deputy Senate President, Barau I. Jibrin.
The state government reaffirmed its commitment to supporting victims of the disaster and restoring commercial activities at Singer Market.
Nasiru Yusuf Ibrahim
The Kano State Government has announced Saturday, March 1, 2026, as the commencement date for the Eid-el-Fitr break for all public and private primary and post-primary schools in the state.
KANO FOCUS reports that the announcement, contained in the approved 2025/2026 academic calendar, applies to both day and boarding schools across the state.
According to a statement issued by the Director of Public Enlightenment, Musbahu Aminu Yakasai, parents and guardians of pupils and students in boarding schools are expected to convey their wards home by the early hours of Friday, February 28, 2026.
The statement further explained that boarding school students are to resume on Sunday, March 22, 2026, while day students are to resume on Monday, March 23, 2026.
It added that the second term will continue from Sunday, March 22, 2026, and end on Saturday, April 18, 2026.
The government directed all public and private schools in the state to comply strictly with the directive, warning that non-compliance would be treated as a breach of government instructions.
The Commissioner for Education, Ali Haruna Abubakar Makoda, urged parents and guardians to ensure full compliance with the approved resumption dates.
He appreciated parents and residents of the state for their continued cooperation and support to the ministry, and wished pupils and students a successful completion of the Ramadan fast and hitch-free Sallah celebrations.
Kano business community thanks FG for N5bn Singer market relief
Kano Govt inaugurates 23-member committee to disburse Singer market fire relief
Kano Govt announces March 1 for schools’ Ramadan break
NCC board chair hosts licensed telecoms operators in Lagos
Stakeholders seek stronger nutrition financing at local government level
Lami Maccido, first person to appear on screens of NTA Kano, CTV 67, dies at 72
Governor Yusuf Appoints Acting DG for Pilgrims Board, Names Provost for Anti-Corruption Institute
Kano govt investigates reported disease outbreak in Garko community
Kano begins Ramadan food distribution as Gov. Yusuf constitutes feeding committee
