Headlines
NCC set to review online complaints management
Nasiru Yusuf
The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.
Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.
The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.
Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.
He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.
He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.
“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.
The Committee’s Terms of Reference include:
- Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
- Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.
The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.
He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.
He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.
Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”
Nasiru Yusuf Ibrahim
Governor Abba Kabir Yusuf has expressed deep sorrow over the death of former Kano State Commissioner of Finance and renowned academic, Professor Kabiru Isa Dandago.
KANO FOCUS reports that the governor’s reaction was contained in a statement issued on Wednesday by his spokesperson, Sunusi Bature Dawakin Tofa, Director General, Media and Publicity, Government House, Kano.
Governor Yusuf described the late Prof. Dandago as a dedicated public servant and accomplished scholar whose contributions to education and governance left lasting footprints in Kano State.
He noted that the former finance commissioner served the state with integrity and commitment and was widely respected for his professionalism, humility and passion for knowledge.
According to the governor, Kano State has lost a valuable son whose experience and wisdom greatly enriched both public service and the academic community.
Governor Yusuf extended his heartfelt condolences to the family of the deceased, the academic community and the people of Kano State over what he described as an irreparable loss.
He prayed that Almighty Allah forgives the shortcomings of the late Prof. Dandago, grants him Aljannatul Firdaus and gives his family and loved ones the fortitude to bear the loss.
Nasiru Yusuf Ibrahim
The National President of the Government Arabic Teachers College Gwale Old Students Association (GATCOSA), Professor Kabiru Isa Dandago, is dead.
KANO FOCUS reports that Prof. Dandago, a renowned Professor of Accountancy at Bayero University Kano, died on Wednesday evening. His passing has thrown the academic community and associates into mourning.
In a message shared on GATCOSA’s WhatsApp platform, a Director at the Kano State Ministry of Higher Education, Alhaji Nura Dandago, announced that the funeral prayer for the late professor would be held on Thursday at 9:00 a.m. at his residence in Rijiyar Zaki Quarters, Kano.
Until his death, Prof. Dandago served as the National President of GATCOSA and was widely respected for his contributions to education and public service. He previously served as Commissioner for Finance in Kano State during the administration of former Governor Abdullahi Umar Ganduje.
Just last Saturday, the late academic presented a paper on economic challenges in Northern Nigeria at a Ramadan Lecture organised by the Islamic Forum of Nigeria, where he spoke passionately about strategies for economic reform and regional development.
Colleagues and admirers described Prof. Dandago as a dedicated scholar and public servant who was deeply committed to building a prosperous and self-reliant nation. His death marks the end of a distinguished career in academia and public service.
Nasiru Yusuf Ibrahim
The basketball team of Bayero University Kano (BUK) has emerged champions of the Northwest 3×3 Basketball Championship hosted by Ahmadu Bello University (ABU), Zaria.
KANO FOCUS reports that the victorious team presented the championship trophy to the Vice-Chancellor, Prof. Haruna Musa, following their impressive performance at the tournament, which featured six universities from across Northern Nigeria.
BUK went unbeaten throughout the competition, winning all six matches and sealing the title with a thrilling 20–18 victory over the host institution, ABU Zaria, in the final.
In the group stage, BUK recorded a 10–0 win against Northwest University, Kano, and defeated the Air Force Institute of Technology 33–20. The team also edged the Federal University of Education, Kano, 11–9, before securing another dominant 10–0 victory over the Federal University of Transportation, Daura. They capped their remarkable run with the narrow 20–18 triumph in the final.
The victory marks BUK’s second championship title in the history of the competition, reinforcing the university’s growing reputation in collegiate sports.
Receiving the team, the Vice-Chancellor congratulated the athletes for bringing pride to the institution and urged them to sustain and surpass their current achievements. He reaffirmed the management’s commitment to strengthening sports development in the university and pledged continued institutional and individual support for the players’ sporting careers.
The presentation ceremony concluded with the formal handover of the trophy and cash rewards to the athletes in recognition of their discipline, teamwork and excellence.
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