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NCC set to review online complaints management

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Nasiru Yusuf

The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.

Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.

The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.

Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.

He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.

He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.

“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.

The Committee’s Terms of Reference include:

  • Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
  • Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.

The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.

He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.

He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.

Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”

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Photo News: Emir Sanusi visits Sultan of Sokoto

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Aminu Abdullahi

The former Emir of Kano has on Monday paid a courtesy visit to Sultan of Sokoto Muhammad Sa’ad Abubakar lll.

Kano Focus reports that the pictures of the visit were published on a Facebook page linked to former Emir named ‘Sanusi ll Dynasty’.

Though the reason of the visit was not stated, but the former Emir has paid similar visit to Lamido of Adamawa in his capacity as leader of Tijjaniyya sect in Nigeria.

Emir Muhammad Sanusi ll

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Kano to revive bilateral relationship with Pakistan

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Aminu Abdullahi

Kano State Government has expressed commitment to revive the long existing relationship with Pakistan.

KANO FOCUS reports that Governor Abdullahi Umar Ganduje gave the assurance on monday while receiving the Pakistani High Commissioner to Nigeria Muhammad Tayyab Azam at the Government House.

Ganduje represented by his deputy Nasiru Yusuf Gawuna said Kano endowed with lots of potentials is open for people to come and invest, particularly those from Pakistan.

“We are happy for showing commitment towards reviving the long relationship between us. I can remember the partnership we have in the engagement of Pakistani teachers in our schools which has yielded a lot today.”

“Even in the area of agricultural mechanization we have partnered with Pakistan especially in the supply of tractors to our farmers,therefore I feel if we continue to explore agriculture it will be beneficial to both Kano and Pakistan”.

The Governor also commended Pakistan for showing interest in reviving the bilateral relationship with Kano State.

In his remarks the Pakistani High Commissioner Muhammad Tayyab Azam described the visit to Kano as historic and important being the first state he visited since assuming office.

“I know the importance of Kano as hub of business in Nigeria, after Lagos Kano is next where there is business opportunity”.

“There was a time in Kano when most schools   have many Pakistani teachers..my aim is to bring back that relationship”.

He however pointed out that Kano and Pakistan have similarities in both values and culture therefore it is important to deepen the relationship so as to sustain the partnership in  the areas of health and agriculture as that will create opportunities for our people towards boosting the economy.

The High Commissioner was accompanied during the visit by Pakistani Consul General in Kano Ahmed Ibrahim Yakasai.

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ACF revives Kano chapter

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Aminu Abdullahi

The Arewa Consultative Forum ( ACF) has resuscitated it Kano State chapter and nominated a 14- member Interim Executive Committee to run its affairs for the next six months.

Kano Focus reports that the Forum has mandated the new leadership to organise a general congress that may elect a new council.

A statement issued on Monday by the publicity secretary of the Forum Bello Sani Galadanchi reported that at the inaugural ceremony presided by a member of ACF Board of Trustees, Halliru Akilu, the non- partisan voluntary organization also nominated delegates to its National Executive Committee ( NEC) engagements.

Akilu, a retired Brigadier- General, tasked the new leadership to work in unity, and restore all ACF organs and activities for the betterment of our society.

He stressed that the ACF which is apolitical, believes in the unity of the country, but aspires to see the glory of the north restored, and the economic fortunes of the region tapped for the greater benefit of our people and the nation as a whole.

In his acceptance speech, the new Chairman of the ACF Interim Committee, NaShehu Hassan Abubakar thanked the congregation for finding him worthy of the enormous responsibility.

Abubakar, a retired Air Vice Marshall (AVM) assured the ACF National body and people of Kano State of his determination to steer the ship creditably, selflessly and in strict compliance with ACF desire to improve the lot of our people, as well as agitate for their rights.

Other committee members nominated at the ceremony include Aishatu Yakubu Maijama’a (Deputy Chairperson); Shehu Aliyu (Vice- Chairman); Muhammad Mustapha Yahaya (Secretary); Sani Bala Tela (Assistant Secretary); Rabia Hussein Adamu (Treasurer); and Mairo Bello (Assistant Treasurer).

Others   are Mahadi Sadiq Abubakar, (Financial Secretary);  Hafsat Namadi Bebeji (Assistant Financial Secretary); Bello Sani Galadanchi (Publicity Secretary); Tanimu Ibrahim Getso (Assistant  Publicity Secretary); Kabir Mukhtar (Legal Adviser); Muhammad Kabir Haruna (Assistant Legal Adviser); and Azimi Namadi Bebeji (Auditor).

The inaugural ceremony attracted Youth and Women wings of the ACF whose members were nominated into both the executive committee and the NEC.

Arewa Consultative Forum (ACF) is apolitical and socio-cultural association of leaders in Northern Nigeria formed in 2000 to protect Northern interest in the political scene.

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