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NCC set to review online complaints management

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Nasiru Yusuf

The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.

Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.

The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.

Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.

He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.

He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.

“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.

The Committee’s Terms of Reference include:

  • Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
  • Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.

The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.

He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.

He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.

Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”

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TCN creates Kano transmission region

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Nasiru Yusuf

THE Transmission Company of Nigeria (TCN) has carved out a new Kano transmission region from the old Kaduna Region. 

KANO FOCUS reports that the newly established unit brings the number of TCN regional centres to 10.

The TCN believes the step will improve commercial activities in the state.

A statement issued by TCN General manager of Public Affairs Ndidi Mbah explained that the creation of the Kano Transmission Region became necessary owing to the rapid economic and industrial development being witnessed within Kano State and its environs, as well as the gradual implementation of TCN’s strategic ‘Nigerian Electricity Grid Maintenance, Expansion and Rehabilitation Programme (NEGMERP),’ which has enabled the transmission company to complete some ongoing projects and increase the number of substations within that axis.

He said the  Kano Transmission Region had, under its supervision, one sub-regional office and several work centers, all housing 13 transmission substations (TS), including the Kumbotso TS, Dan Agundi TS, Dakata TS, Tamburawa TS, Kwanar Dangora TS, Wudil TS, Kankia TS, Katsina TS, Daura TS, Dutse TS, Hadejia TS, Azare TS, and Gagarawa TS.

The new Kano region currently according to the statement has ongoing transmission substation projects which when completed would further increase bulk transmission capacity in the new region.

The new Kano Transmission Region, the company said, would deepen operational efficiency within the region and enable its engineers to readily access and resolve technical issues within the new region.

Mbah explained that prior to the creation of the new Kano Region, major decisions had to be referred to Kaduna Region for directives, and the supply of materials was sometimes delayed due to logistic issues from Kaduna.

Mbah noted that the proximity of the new region would radically reduce downtime and eliminate time lost when materials had to be conveyed from the Kaduna Region.

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DSS arrests singer accuse of blasphemy

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Nasiru Yusuf

The Department of State Services have arrested another blasphemous singer, Ahmad Abdul, whose song was perceived to create chaos in Kano state.

KANO FOCUS reports that the Singer Ahmad Abdul was detained by the DSS because his free movement may likely cause violence reaction from Kano residents.

While in detention, Mr Abdul tender apology to entire Muslims, Kano state government and Islamic Scholars.

He told DSS operatives that he never thought that the song has violated Islamic teachings.

Commenting while witnessing the bail condition granted to Mr Abdul at the DSS Headquarters, Kano, the Executive Secretary of the Kano state Censorship Board Ismaila Naaba Afakallah recalled that he had received hundreds of petitions against the song from concerned citizens.

Afakallah said having realized the gravity of the song’s blasphemy, he reported the singer to DSS who swung into action and arrested him at a Hotel where he was hiding for days.

Mr Abdul Father, Abdullahi Isa thanked the DSS for their timely response on the matter which saved possible outbreak of law and order.

Also in August last year, An upper Sharia court in the Hausawa Filin Hockey area of the state has found one Yahaya Sharif-Aminu guilty of committing blasphemy for a song he circulated via WhatsApp.

However, the appellate division of the High Court of Kano State had on January 21 quashed the death sentence passed on Mr Sharif-Aminu and freed him.

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I’ll not run for President – Muhammadu Sanusi II

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Deposed Emir Sanusi

Mukhtar Yahya Usman

The deposed Emir of Kano Malam Muhammadu Sunusi II says he is not interested in contesting for the presidency of Nigeria.

Kano Focus reports that Mr Sunusi revealed this at a Tijjnaniyya zikir held in Abuja on Thursday.

Muhammadu Sanusi said his current position as Tijjaniyya Khalifa in Nigeria is superior to the presidency.

The deposed Emir however said he is ready to help those he believe in their competence to win elections without his participation in politics.

“If we trust a candidate is out to serve the people, we will come out and help them.

“That is not joining politics but a civic duty to the nation and its citizens” Mr. Sanusi said.

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