Headlines
NCC set to review online complaints management
Nasiru Yusuf
The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.
Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.
The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.
Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.
He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.
He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.
“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.
The Committee’s Terms of Reference include:
- Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
- Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.
The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.
He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.
He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.
Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”
Nasiru Yusuf Ibrahim
Dangote Petroleum Refinery and Petrochemicals Limited has announced that its ex-depot price of Premium Motor Spirit (PMS) remains unchanged, reaffirming its commitment to stability in Nigeria’s domestic energy market.
In a statement issued by Esan Sunday, Head of Media Relations, Branding and Communication, the company said sustaining the current price reflects its efforts to cushion the broader economy against external shocks. It noted that by absorbing prevailing cost pressures, the refinery is helping to moderate inflationary risks, promote energy affordability, and ensure uninterrupted fuel supply amid ongoing global uncertainties.
The company reiterated its dedication to the steady supply of high-quality petroleum products to the Nigerian market, while aligning with national objectives of price stability and energy security.
It also urged the public to rely solely on official communications from the refinery for accurate and up-to-date information regarding its operations and pricing.
Nasiru Yusuf Ibrahim
President Bola Ahmed Tinubu has congratulated Alhaji Murtala Sule Garo on his emergence as the Deputy Governor of Kano State following his swearing-in on Tuesday.
KANO FOCUS reports that Garo was sworn in by Governor Abba Kabir Yusuf after being nominated to fill the vacancy created by the resignation of former deputy governor, Comrade Aminu Abdulsalam.
In a statement issued by his Special Adviser on Information and Strategy, Bayo Onanuga, the President described Garo’s appointment as a positive step toward strengthening unity within the All Progressives Congress (APC) in Kano State.
The President noted that the 48-year-old politician has held several public offices, including Chairman of Kabo Local Government Area and Commissioner for Local Government and Chieftaincy Affairs during the administration of former governor Abdullahi Umar Ganduje. He also served as the APC governorship running mate in the 2023 general elections.
Tinubu commended Governor Yusuf for the appointment, urging political stakeholders in the state to rally behind the administration to ensure stability and progress.
He also called on the new deputy governor to work closely with the governor in delivering effective leadership and accelerating development in Kano State.
The President wished Garo success in his new role.
Ibrahim Khalil
A dramatic political moment unfolded in Kano on Tuesday as former governor Abdullahi Umar Ganduje publicly acknowledged Muhammad Sanusi II as the Emir of Kano and Chairman of the Kano State Council of Emirs.
KANO FOCUS reports that the unexpected gesture occurred during the swearing-in ceremony of the newly appointed Deputy Governor, Murtala Sule Garo, at Government House, Kano—an event attended by top political leaders and traditional rulers.
While delivering his goodwill message, Ganduje addressed Sanusi by his full royal title, drawing immediate attention from dignitaries at the ceremony. The audience responded with loud applause when he greeted the Emir and recognised his position as head of the Kano Emirate Council.
The development is particularly significant given the long-standing rift between the two figures. Sanusi was removed from the throne during Ganduje’s administration, a decision that sparked widespread political and legal controversy at the time.
However, the political landscape shifted following the emergence of Governor Abba Kabir Yusuf, under whose administration Sanusi was reinstated as Emir of Kano.
Observers say Ganduje’s public acknowledgment signals a possible easing of tensions and may point to broader efforts at reconciliation within Kano’s political and traditional institutions.
The moment has since been described by analysts as a “twist of fate” in Kano politics, where former rivalries appear to be giving way to cautious gestures of respect among key actors.
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Dangote Refinery maintains ex-depot price of PMS
Tinubu congratulates Garo on appointment as Kano deputy governor
Ganduje acknowledges Sanusi II as Emir of Kano, 6 years after dethroning him
Gov. Yusuf to swear in Murtala Garo as Kano deputy governor Tuesday
Kano SUBEB disowns fake teachers’ recruitment results
Sarkin Fulanin Jaidinawa Abubakar Gwadabe Buhari dies, funeral set for Wednesday
Kano Judicial Commission sanctions Shariah Court Judges, other staff over misconduct
Tinubu nominates Kano’s Rabiu Umar as new NMDPRA chief
