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NCC set to review online complaints management

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Nasiru Yusuf

The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.

Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.

The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.

Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.

He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.

He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.

“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.

The Committee’s Terms of Reference include:

  • Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
  • Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.

The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.

He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.

He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.

Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”

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Abba Kabir Yusuf asks Fuel Marketers to reverse to old price

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Nasiru Yusuf Ibrahim

 

 

 

Kano state Governor, Engr. Abba Kabir Yusuf has urged petroleum marketers to reverse the prices of petroleum goods to its old rate in order to lessen the current hardship experienced by the general public.

KANO FOCUS reports that the appeal is contained in a statement issued by Sanusi Bature Dawakin Tofa, the chief press secretary to the governor.

The governor said he is aware that the marketers still had old products in stock that were supposed to be sold at the previous pricing.

“To reduce the needless hardship on the state’s citizens, the marketers should exercise some restraint and quickly reopen all filling stations with available products in stock to sell at the former price.

“As a concerned Governor, I am disheartened to see our dear People of Kano suffering as a result of an unjustified fuel hike, and the situation must be stopped right away,” the governor said.

Kano, according to governor, is the commercial hub for the country’s northern region as well as certain countries in West Africa, and its bustling populace continues to enjoy favorable business conditions.

The Governor urged the good citizens of Kano state to maintain their composure and uphold the law because the government is always prepared to make sure that people are doing their affairs conveniently.

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Abba Kabir Yusuf appoints Rahila Mukhtar to head KSCHMA

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Nasiru Yusuf Ibrahim

 

 

 

Governor Abba Kabir Yusuf has announced the appointment of Rahila Mukhtar as executive secretary of the Kano State Healthcare Contributory Management Agency (KCHMA).

 

KANO FOCUS reports that this is contained in a statement by his chief press secretary Sanusi Bature Dawakin Tofa on Thursday.

 

Yusuf also approved the appointment of Garba Bichi as managing director of the Kano State Water Board, Hassan Danbaffa as managing director of the Kano State Road Maintenance Agency (KARMA), Ibrahim Yakubu as managing director of the Kano State Urban Planning and Development Authority (KNUPDA) and Abdulkadir Abdussalam as the accountant-general.

 

KANO FOCUS reports that the government said a date for their swearing-in would be announced soon to enable them to assume the new responsibilities.

 

 

 

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Police arrest ninety-six suspects in Kano over attempts to disrupt inauguration activities

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Ninety- six suspects were arrested by the Nigeria Police in Kano following alleged attempts to disrupt peace in the state during Monday’s inauguration ceremony.

 

KANO FOCUS reports that State Commissioner of Police, Mohammed Usaini Gumel, who disclosed this at a press conference held at the Command’s Bompai headquarters, Wednesday remarked that the arrest followed a series of crackdowns by his men.

 

He noted that the suspects, who were picked up differently across the state within the last one week included 56 suspected mobile phone robbers, 17 illicit drug related suspects, and 20 suspects who were arrested on account of attempts to commit violent crimes.

 

Items recovered from the suspects included five cartons of suspected Tramadol tablets, 83 sachets of suspected Diazepam and 371 pieces of rubber solution, including 12 parcels and 303 wraps of dried leaves.

 

Other recoveries from the suspects included 157 weapons, four locally made guns, one toy gun and 18 mobile phones as well as 34 ATMs .

 

He explained that preliminary investigations had led them to conclude that the suspects were saboteurs and sponsored criminals given that they were found with dangerous weapons and were also under the influence of drugs during their arrest

 

Usaini added that all the suspects would soon be charged to court even as he advised the members of the public to be law abiding.

 

He insisted that the Police would continue to match its words with actions until all the criminally minded persons in the state repented or decided to leave the state.

 

 

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