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NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021

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Prof. Umar Garba Danbatta.

Nasiru Yusuf

 

The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.

According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.

KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.

A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.

A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.

With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.

On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.

Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.

He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.

“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.

Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.

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Ganduje appoints new Emir of Gaya

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Alhaji Aliyu Ibrahim Gaya

 

Nasiru Yusuf

Governor of Kano State Abdullahi Ganduje has in the early hours of Sunday announced the appointment Aliyu Ibrahim as the new emir of Gaya.

KANO FOCUS reports that Mr Ibrahim succeeded his late father, Ibrahim Abdulkadir who died on Wednesday at the age of 91 after protracted illness.

The Secretary to the State Government, Alhaji Alhaji announced the appointment on behalf of the Governor.

According to Alhaji, “Kano State Governor, Abdullahi Umar Ganduje, by the power conferred on him by the Kano Emirate law 2020 as amended has approved the appointment of Alhaji Aliyu Ibrahim-Gaya as the new emir of Gaya.

“The appointment followed the recommendation by the Gaya Emirate kingmakers after presentation of three candidates from the Governor appointed Aliyu Ibrahim Gaya as the new Emir,” he said.

The kingmakers include, Alhaji Alhaji (Wazirin Gaya), Wada Aliyu (Madakin Gaya), Bashir Albasu (Makaman Gaya), and Jafar Usman (Turakin Gaya).

Until his appointment the new Emir was the Chiroman Gaya.

The late Emir of Gaya, Ibrahim Abdulkadir died at the early hours of Wednesday after a protracted illness.

He is believed to be the oldest  (in age) among the five First Class Emirs in Kano state.

Before his ascension to the throne as the first historic Emir of Gaya, he was the District Head of Kunchi and Minjibir, at different times.

Gaya Emirate is one of the four new Emirates created by the Governor Ganduje administration in 2019.

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Headlines

Photo News: Emir Sanusi visits Sultan of Sokoto

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Aminu Abdullahi

The former Emir of Kano has on Monday paid a courtesy visit to Sultan of Sokoto Muhammad Sa’ad Abubakar lll.

Kano Focus reports that the pictures of the visit were published on a Facebook page linked to former Emir named ‘Sanusi ll Dynasty’.

Though the reason of the visit was not stated, but the former Emir has paid similar visit to Lamido of Adamawa in his capacity as leader of Tijjaniyya sect in Nigeria.

Emir Muhammad Sanusi ll

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Kano to revive bilateral relationship with Pakistan

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Aminu Abdullahi

Kano State Government has expressed commitment to revive the long existing relationship with Pakistan.

KANO FOCUS reports that Governor Abdullahi Umar Ganduje gave the assurance on monday while receiving the Pakistani High Commissioner to Nigeria Muhammad Tayyab Azam at the Government House.

Ganduje represented by his deputy Nasiru Yusuf Gawuna said Kano endowed with lots of potentials is open for people to come and invest, particularly those from Pakistan.

“We are happy for showing commitment towards reviving the long relationship between us. I can remember the partnership we have in the engagement of Pakistani teachers in our schools which has yielded a lot today.”

“Even in the area of agricultural mechanization we have partnered with Pakistan especially in the supply of tractors to our farmers,therefore I feel if we continue to explore agriculture it will be beneficial to both Kano and Pakistan”.

The Governor also commended Pakistan for showing interest in reviving the bilateral relationship with Kano State.

In his remarks the Pakistani High Commissioner Muhammad Tayyab Azam described the visit to Kano as historic and important being the first state he visited since assuming office.

“I know the importance of Kano as hub of business in Nigeria, after Lagos Kano is next where there is business opportunity”.

“There was a time in Kano when most schools   have many Pakistani teachers..my aim is to bring back that relationship”.

He however pointed out that Kano and Pakistan have similarities in both values and culture therefore it is important to deepen the relationship so as to sustain the partnership in  the areas of health and agriculture as that will create opportunities for our people towards boosting the economy.

The High Commissioner was accompanied during the visit by Pakistani Consul General in Kano Ahmed Ibrahim Yakasai.

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