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NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021

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Prof. Umar Garba Danbatta.

Nasiru Yusuf

 

The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.

According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.

KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.

A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.

A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.

With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.

On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.

Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.

He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.

“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.

Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.

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June 12: Tinubu’s posters flood Kano streets

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Nasiru Yusuf

 

The posters of National leader of All Progressive Congress APC, Bola Tinubu have flooded major streets of Kano metropolis amidst June 12 celebration.

KANO FOCUS reports that Mr Tinubu was billed to arrive Kano on Saturday to witness formal defection of former gubernatorial candidates of the Green Party of Nigeria (GPN) and People Redemption Party PRP, Abdulsalam Abdulkarim, popularly known as AA Zaura and Salihu Sagir Takai as well as son of former head of state Risqua Murtala Muhammad.

However, Mr Tinubu has not been sighted at the grand ceremony which attracted mammoth crowd at Kano Pillars stadium.

Although there was no known reason why Mr Tinubu has not attend the celebration, his posters has been pasted in major streets of Kano metropolis.

The areas flooded by the Jagaban posters include Sani Abacha stadium, Kofar Nassarawa bridge, Emirs Palace road and BUK road.

The posters carried an inscription of Democracy day congratulatory message ‘Happy Democracy Day’ from Tinubu Advocacy Group.

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Another BUK student dies

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BUK

 

Nasiru Yusuf

The management of Bayero University, Kano has announced the death of young Kamaluddeen Moshood, a level 200 student in the Department of Accounting.

A statement sent to KANO FOCUS by the university’s spokesperson Lamara Garba said Mr Moshood died on Saturday, at the National Orthopedic Hospital Dala, Kano following injuries he sustained as a result of a road traffic accident.

KANO FOCUS had earlier reported a level 400 student in the department of Political Science Mercy Sunday had also died of fever and vomiting in the Ramat Hall female students’ hostel on Tuesday morning.

The statement recalled that young Moshood was hit by a fast-moving vehicle outside the University on Tuesday, 8th June at about 10:00 pm.

“Upon receiving the report of the accident, the Vice Chancellor, instantly directed the Dean of the Students Affairs to visit the scene and take all necessary action.

“The driver of the vehicle was apprehended while the victim was rushed to the hospital  under the supervision of the University Director Health Services for prompt medical attention as he sustained multiple fracture.

“While at the Hospital, preliminary investigations revealed that Kamaluddeen had a severe crush leg injury and needed to have his leg amputated to save him.

“However, the doctors who observed  his condition advised that in view of his unstable condition, it may not be possible to conduct such a major operation.  It was in the process of stabilizing his health that he gave up the ghost,” the statement said.

While commiserating with the family of the deceased entire members of the University community, the Management however, warned against any plan by students or group of persons to engage in any act that could jeopardise the peace being enjoyed on campus in whatever form.

The statement warned that the university will not condone any act of uncivilized behavior whatsoever which will disrupt the peace in it’s our campuses, adding that any student caught doing so will be decisively dealt with.

BUK asks ministry of works to erect pedestrian bridge

The university management said they have sent a request to federal ministry of works for the construction of pedestrian bridge near the main gate of the new campus.

“In the meantime, it should also be noted that in its determined effort to ensure the safety of students and other stakeholders of the University, the Management had, early this year (2021) made a submission to the Federal Ministry of Works on the urgent need to construct a pedestrian bridge near the main gate of the New Campus for  use by students in crossing over the trunk ‘A’ highway that passes by the side of the university.

“Already, the Ministry had obliged to the request of constructing the bridge and arrangement has gone far in that regards,” the statement said.

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Danbatta: Kidnappers release Igbo businessman

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Mukhtar Yahya Usman

Kidnappers have released the Igbo business man abducted last Friday in Danbatta local government, Kano state.

Kano Focus exclusively reports that Mr Emanuel Eze regained freedom after paying an undisclosed ransom.

Mr Eze’s neighbor Salisu Abubakar Kore told Kano Focus that he was contacted by the kidnappers to drive the businessman home on Thursday night.

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“I was called around 1:30am and directed to pick him up in Ringim, Jigawa state.

“When I reached Kanya Babba I was rerouted to Gidan Lage, Garki local government, Jigawa state where I picked him around 2:30am.

“We arrived Kore in Danbatta local government, Kano state by 5:30am but he instructed me to proceed to Kazaure, jigawa state where he reunited with his brothers.” Mr Kore said.

The Kano Police Command Public Relations Officer, Abdullahi Haruna Kiyawa has confirmed Mr Eze’s release.

Mr Kiyawa, a deputy superintendent of police said the command has received tips about the kidnaps whereabouts and is in the process of hunting them down.

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