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NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021

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Prof. Umar Garba Danbatta.

Nasiru Yusuf

 

The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.

According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.

KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.

A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.

A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.

With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.

On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.

Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.

He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.

“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.

Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.

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Kano emirate law remains but governor’s action voided-Justice Liman

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Mukhtar Yahya Usman

A federal high court sitting in Kano has decreed that the Kano Emirates Council (Repeal) Law of 2024, which annulled the five emirates within the state, stands as a valid statute.

Nevertheless, all measures initiated by the governor in enforcing this law have been rendered null and void.

In a pronouncement made on Thursday, Justice Abdullahi Liman stipulated that even though Governor Abba Yusuf had not been officially served the directive at the time of reinstating Emir Muhammadu Sanusi II, the governor had attested to his awareness of said directive.

Mr. Liman underscored the impropriety of the governor’s disregard for information concerning the directive disseminated through social media channels.

The Defendants, while acknowledging that they had not been formally served, were cognizant of the directive through social media platforms.

The repudiation of social media as a medium for information sharing is deemed erroneous.

The court stands prepared to annul any actions taken in defiance of its directives.

By opting for subjective and arbitrary decisions, the defendants have found themselves entangled in difficulties.

Every action undertaken by the defendant in implementing the law is rescinded, although this ruling does not extend to the law’s validity itself.

“In consideration of the matter at hand, the law retains its legal status, but all activities conducted in furtherance of the law are invalidated,” pronounced the judge.

Consequently, he referred the case to his federal high court counterpart, Justice Simon Amobeda, further adjudication.

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KanSLAM Commemorates World Sickle Cell Awareness Day

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Nasiru Yusuf Ibrahim

 

The Kano State Led Accountability Mechanism (KanSLAM) has joined the global community in commemorating World Sickle Cell Awareness Day.

KANO FOCUS reports that a statement jointly signed by chairperson and co-chairperson of the KanSLAM Pharmacist Mainumuna Yakubu Muhammad and Malam Murtala Baba reaffirmed KanSLAM’s commitment to improving the lives of those affected by this debilitating condition in Kano State and beyond.

 

The statement observed that Sickle cell disease is one of the most common genetic disorders worldwide, with Nigeria bearing the highest burden. In Kano State, many families face the daily challenges posed by SCD, including chronic pain, frequent hospitalizations, and social stigma. This day serves as a critical reminder of the ongoing need for comprehensive care, public education, and robust support systems for individuals living with SCD.

 

KanSLAM acknowledges the tireless efforts of healthcare professionals, caregivers, and support groups who work relentlessly to provide care and advocate for individuals with sickle cell disease. We also recognize the resilience and strength of those living with SCD, who continue to inspire us with their courage.

 

“In alignment with our mission to enhance health accountability and improve healthcare outcomes, KanSLAM is committed to the following actions:

 

“As a SLAM, we will continue to advocate for the implementation of comprehensive care programs for SCD patients in Kano State, ensuring access to necessary medications, regular screenings, and specialized medical services.

 

“On this World Sickle Cell Awareness Day, KanSLAM calls on all stakeholders, including government agencies, non-governmental organizations, healthcare professionals, and the general public, to join hands in the fight against sickle cell disease. Together, we can make significant strides towards a future where no one has to suffer from the impacts of SCD.

 

“Let us unite in our efforts to bring hope, support, and better health outcomes for individuals living with sickle cell disease in Kano State and beyond,” the statement added.

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Kwankwaso celebrates Eid el Kabir with Kwankwasiyya Political Movement

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Nasiru Yusuf Ibrahim

 

The Kwankwasiyya political movement also known as Kwankwasiyya Development Foundation on Tuesday celebrated a grand Eid-el-Kabir reception at the residence of the leader of the movement, Senator Rabi’u Musa Kwankwaso.

KANO FOCUS reports that the event was attended by the Supreme Leader of the Kwankwasiyya movement Senator Rabi’u Musa Kwankwaso together with other top Kano NNPP Government functionaries and teeming supporters.

The special Sallah celebrations in Kano brought together leadership of the party as well as friends and well wishers from within and outside Nigeria.

Mammoth crowd of Kwankwasiyya loyalists

Local and National musicians and artistsr from Nupe, Tiv and Jos in North Central to North West, and Southern Nigeria had a field day with display of different dance steps from across the country.

Prominent among those who graced the occasion are Ali Jita, Nazifi Asnanic and Bashir Dandago.

Addressing the mammoth crowd, the national leader of the New Nigeria Peoples Party (NNPP), Dr Rabiu Musa Kwankwaso, has said an average Kano person doesn’t want injustice.

He stressed that the Kwankwassiya people were peaceful but have always had to contend with their political enemies. He said, “In 2019, we won the governorship election in this state but enemies of the state went against us through the Independent National Electoral Commission (INEC), the courts and so on. What happened is now a history.

“It was the same thing in 2023. We won the election overwhelmingly and there were a lot of efforts by enemies of the state who are the minority here to take it, but by the grace of God, he decided that justice would be done. And I am sure that has gone a long way to maintain peace and order in the state.

“But it looks like the enemies are at it again, going by what is happening on the issue of the emirate council.

“On the contrary, people were further reinforced and working very hard to ensure that more people join this movement. And I am not surprised because the average Kano person doesn’t want injustice. That’s why we are here.”

In his address the Commissioner for Higher Education in Kano state, Dr Yusuf Kofarmata said, the event was to celebrate Sallah with the leader of Kwankwasiya Movement and NNPP Leader, Rabiu Kwankwaso.

While congratulating Muslims for a peaceful Sallah celebrations, the Commissioner urged the gathering to reflect on the lessons and build a better society.

 

 

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