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NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021
Nasiru Yusuf
The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.
According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.
KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.
A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.
A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.
With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.
On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.
Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.
He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.
“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.
Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.
Kano State Governor, Alhaji Abba Kabir Yusuf, has heartily congratulated Abubakar Abdulkadir Dangambo on his emergence as the Chairman of the newly inaugurated Online Media Chapel of the Nigeria Union of Journalists (NUJ), Kano State Council.
This was contained in a statement issued by governor’s spokesperson Sunusi Bature Dawakin Tofa on Monday.
Governor Yusuf described Dangambo’s election as a significant step towards strengthening professionalism and ethical journalism in the digital media space.
He commended the leadership of the NUJ Kano Council under the able leadership of Comrade Sulieman Dederi for the successful establishment of the Online Media Chapel, which he said will complement the efforts of traditional media in promoting truth, fairness, and integrity.
The Governor expressed confidence that under Dangambo’s leadership, the Online Media Chapel would set a new standard for responsible and development-driven journalism in Kano State and beyond.
He assured of his administration’s continued support for initiatives that promote credible information dissemination, media development, and the unity of practitioners.
Governor Yusuf wished Comrade Dangambo and the entire executive council a successful and impactful tenure, urging them to work diligently in fostering professionalism, building capacity, and enhancing the role of online journalism in the state’s growth and progress.
Nasiru Yusuf Ibrahim
The Kano State Judicial Service Commission (JSC) has taken disciplinary action against two court registrars and two Upper Shari’a Court judges over misconduct.
KANO FOCUS reports that this is contained in a statement issued on Monday by the spokesperson of the Kano State Judiciary Baba Jibo Ibrahim, in Kano.
He said that the decision was part of the resolutions reached at the JSC’s 80th meeting held on April 22, 2025.
He said the commission, in line with its mandate, adopted the recommendations of the investigation carried out by the Judiciary Public Complaints Committee (JPCC) and resolved to suspend and issue formal warnings to them.
Those suspended are: Ibrahim Adamu, Principal Registrar II of the Kano High Court and Maigida Lawan, Principal Registrar of the Sharia Court of Appeal.
The commission has also issued a warning letter to Upper Sharia Court Judges Alkali Mansur Ibrahim and Nasiru Ahmad.
Ibrahim said Adamu, a Principal Registrar II of the Kano High Court of Justice, was suspended without pay for six months.
“His promotion is deferred after a finding that confirmed he verbally assaulted and attempted to use physical force against his superior officer, amounting to gross misconduct in violation of the provisions of the Kano State Civil Service Rules 2004 and the JSC Regulations.
“This is the second time Adamu has appeared before an investigative committee for violence-related actions at work, and he has been issued a series of queries.”
The commission found Adamu’s actions to be grossly unbecoming of his office and imposed the appropriate disciplinary sanctions.
The statement said Lawan, a Principal Registrar of the Kano State Sharia Court of Appeal, was suspended without pay for six months, immediately, after being found guilty of demanding and accepting improper gratification under false pretences.
“The commission adopted the recommendation of the JPCC, and Lawan was demoted by one grade level (from GL-13 down to GL-12).”
He said that the commission issued a warning to Malam Mansur Ibrahim, an Upper Shari’a Court judge, after evidence confirmed he used insulting and abusive language towards a litigant.
The JSC also issued a formal warning to Nasiru Ahmad, an Upper Shari’a Court judge, for ordering the detention of a judgment debtor in a manner that suggested personal interest and compromised judicial impartiality.
He emphasised that discretionary powers must be exercised with the utmost fairness and objectivity to preserve public confidence in the judiciary.
The JSC reaffirmed its zero-tolerance policy towards misconduct and corruption.
“These measures underscore the State Commission’s commitment to accountability, transparency, and the rule of law.
“All judicial officers and staff are reminded to conduct themselves in a manner that reflects the honour and trust vested in them by the people of Kano State.”
He warned all court staff not to engage in any corrupt practices, as anyone found engaging in corruption will be directed to proceed on compulsory retirement, as the JSC will not condone any act of corruption.
The Nigeria Union of Journalists (NUJ), Kano State Council, has inaugurated the Kano Online Media Chapel, marking a new chapter for digital journalism in the state.
The inauguration ceremony, held on Sunday at the NUJ Secretariat, was attended by top government officials, media executives, and stakeholders, including the Kano State Commissioner for Information and Internal Affairs, Ambassador Ibrahim Abdullahi Waiya, and the NUJ Kano Council Chairman, Comrade Suleiman A. Dederi.
During the event, the following officials were sworn in to lead the new Chapel:
• Chairman: Abubakar Abdulkadir Dangambo (Publisher, Independent Post)
• Vice Chairman: Kahdija Aliyu (Publisher, Paradigm News)
• Secretary: Isiyaku Ahmad (Publisher, Stallion Times)
• Assistant Secretary: Zahrau Nasir Ahmed (Publisher, Daily Watch 24)
• Financial Secretary: Zainab Abdurrahman Mai Agogo (Publisher, Kakaki24)
• Treasurer: Abbas Yushau Yusuf (Publisher, Nigeria Tracker)
• Auditor: Musa Ahmad Durumin Iya (Publisher, Alifijir News)
In his acceptance speech, Chairman Abubakar Abdulkadir Dangambo expressed gratitude for the opportunity to serve, emphasizing that the Online Media Chapel would not compete with traditional media but complement it.
He stressed the importance of promoting ethical, responsible, and impactful journalism in the digital era, pledging to uphold the highest standards of truth, fairness, and integrity.
“We are committed to fostering professionalism, unity among practitioners, and building the capacity of online journalists to meet global standards,” Dangambo said.
Commissioner Waiya described the inauguration as a historic moment for Kano State, reaffirming the government’s commitment to supporting media reforms. He called on all online practitioners to embrace unity and professionalism, promising that all necessary support would be provided to strengthen the Chapel.
The formation of the Kano Online Media Chapel is seen as a major milestone aimed at uniting online journalists under one umbrella to ensure the delivery of authentic, reliable, and development-driven information to the public.
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