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NCC Mandates Service Providers to Inform Consumers about Major Outages on Networks, Launches Portal
Nasiru Yusuf Ibrahim
The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
Consumers must also be informed one week in advance where operators have planned service outages.
KANO FOCUS reports that this development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.
According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.
It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.
In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commission’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.
Commenting on the Directive and the Major Outage Reporting Portal, the Director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.
“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.
“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Ogor said.
Signed:
Mrs. Nnenna Ukoha
Ag. Head, Public Affairs
May 25, 2025.
Nasiru Yusuf Ibrahim
Nigeria’s Vice President, Kashim Shettima, on Tuesday received a delegation from the Association of Kano Business Community at the Presidential Villa, Abuja, during a thank-you visit to President Bola Ahmed Tinubu.
KANO FOCUS reports that the delegation expressed appreciation to the Federal Government for its support to traders and other victims affected by the recent fire incident that razed several sections of the popular Singer Market in Kano.
Speaking during the meeting, the Vice President reaffirmed the Federal Government’s commitment to collaborating with the Kano State Government and relevant agencies to prevent a recurrence of fire outbreaks in markets across the state.
He assured the delegation that President Tinubu has the interests of Kano people at heart, noting that the N5 billion approved as immediate relief for victims was based on the findings of a preliminary assessment of the damage caused by the inferno.
Shettima reiterated that the Federal Government would continue to support efforts aimed at restoring commercial activities and strengthening safety measures in markets to protect lives and property.
Nasiru Yusuf Ibrahim
The Kano State Government has inaugurated a 23-member committee to oversee the transparent and equitable distribution of financial assistance and relief materials to victims of the recent Singer Market fire disaster.
KANO FOCUS reports that the inauguration was carried out on behalf of the Secretary to the State Government, Umar Faruq Ibrahim, who chairs the committee. The event was presided over by the state Attorney-General and Commissioner for Justice, Abdulkarim Kabiru Maude.
According to the Attorney-General, the committee comprises representatives from key government agencies, security services, the Kano Emirate Council, religious leaders, and affected traders.
He said the panel’s mandate includes assessing the extent of losses, verifying genuine victims, ensuring timely distribution of support, and recommending measures to prevent future fire incidents.
The intervention follows support approved by President Bola Ahmed Tinubu, as well as contributions from the APC Governors Forum. It also comes in addition to earlier assistance provided by Governor Abba Kabir Yusuf and the Deputy Senate President, Barau I. Jibrin.
The state government reaffirmed its commitment to supporting victims of the disaster and restoring commercial activities at Singer Market.
Nasiru Yusuf Ibrahim
The Kano State Government has announced Saturday, March 1, 2026, as the commencement date for the Eid-el-Fitr break for all public and private primary and post-primary schools in the state.
KANO FOCUS reports that the announcement, contained in the approved 2025/2026 academic calendar, applies to both day and boarding schools across the state.
According to a statement issued by the Director of Public Enlightenment, Musbahu Aminu Yakasai, parents and guardians of pupils and students in boarding schools are expected to convey their wards home by the early hours of Friday, February 28, 2026.
The statement further explained that boarding school students are to resume on Sunday, March 22, 2026, while day students are to resume on Monday, March 23, 2026.
It added that the second term will continue from Sunday, March 22, 2026, and end on Saturday, April 18, 2026.
The government directed all public and private schools in the state to comply strictly with the directive, warning that non-compliance would be treated as a breach of government instructions.
The Commissioner for Education, Ali Haruna Abubakar Makoda, urged parents and guardians to ensure full compliance with the approved resumption dates.
He appreciated parents and residents of the state for their continued cooperation and support to the ministry, and wished pupils and students a successful completion of the Ramadan fast and hitch-free Sallah celebrations.
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