News
NCC Mandates Service Providers to Inform Consumers about Major Outages on Networks, Launches Portal
Nasiru Yusuf Ibrahim
The Nigerian Communications Commission (NCC) has mandated telecom licensees in Nigeria to inform consumers of major service outages on their networks through media channels, stating the cause(s) of the service interruption, and the area(s) affected by the service interruption/outage, as well as the time that would be taken to restore service.
Consumers must also be informed one week in advance where operators have planned service outages.
KANO FOCUS reports that this development, contained in the “Directive on Reportage of Major Network Outages by Mobile Network Operators (MNOs),” is part of the Commission’s drive to ensure timely resolution of outages, enhance quality of experience for telecom consumers, and keep consumers informed.
According to the Directive, Mobile Network Operators, Internet Service Providers and other operators that provide last mile services will also provide proportional compensation, including extension of validity, as may be applicable and in line with the provisions of the Consumer Code of Practice Regulations, where any major network outage continues for more than 24 hours.
It identifies three types of major outages to include: Any network operational condition such as fibre cut due to construction/access issues/theft & vandalism and force majeure that impacts five per cent or more of the affected operator’s subscriber base or five or more Local Government Areas (LGAs); having an occasion of unplanned outage of, or complete isolation of network resources in 100 or more sites or five per cent of the total number of sites (whichever is less) or 1 cluster that lasts for 30 minutes or more; and lastly, any form of outage that can degrade network quality in the top 10 states based on traffic volume as specified by the Commission from time to time.
In furtherance of this, the Commission has further directed that all Major Outages are to be reported by operators through the Commission’s Major Outage Reporting Portal, which is accessible to the public through the Commission’s website, www.ncc.gov.ng. The portal additionally discloses the identity of the culprit responsible for the disruption.
Commenting on the Directive and the Major Outage Reporting Portal, the Director, Technical Standards and Network Integrity, Engr. Edoyemi Ogor stated that, “The Commission has trialled the reporting process and portal with operators for some months now before issuing the directive.
“By providing consumers and stakeholders in the telecommunications industry with timely and transparent information on network outages, we are entrenching a culture of accountability and transparency. This approach also ensures that culprits are held responsible for sabotage to telecommunications infrastructure.
“This also aligns with our broader commitment to the effective implementation of the Executive Order signed by President Bola Ahmed Tinubu, which designates telecommunications infrastructure as Critical National Information Infrastructure (CNII). It reinforces the need to safeguard these assets, given their centrality to national security, economic stability, and the everyday lives of Nigerians,” Ogor said.
Signed:
Mrs. Nnenna Ukoha
Ag. Head, Public Affairs
May 25, 2025.
Headlines
Kano Task Force Arrests Suspected Gang Sponsor ‘Malam Keya’ in Rivers
Suspect returned to Kano to face investigation, prosecution
Nasiru Yusuf Ibrahim
The Kano State Multi-Agency Task Force on Drug Abuse and Illicit Trafficking has arrested a suspected gang leader and sponsor, Ishaq Lawan Ibrahim, popularly known as Malam Keya, in Port Harcourt, Rivers State.
KANO FOCUS reports that the 27-year-old suspect, from Yelwa in Dala Local Government Area of Kano State, is accused of sponsoring violent gang clashes that have claimed lives and heightened insecurity in parts of the state.
The task force disclosed this in a statement, saying the suspect was arrested following intelligence-led operations after allegedly fleeing Kano as security operations against gang violence intensified.
According to the statement, operatives tracked him to Port Harcourt and arrested him in an operation led by the task force’s Head of Operations, CSP Bashir Gwadabe. He has since been returned to Kano.
The task force alleged that Malam Keya played a leading role in orchestrating and financing hoodlums involved in violent attacks in Dala and other affected communities.
The areas reportedly affected by the gang violence include Jakara, Madigawa, Yalwa, Sanka, Kul Kul, Dogon Nama, Kukar Bulukiya, Dala, Shatsari and Dandalin Turawa.
Confirming the arrest, the task force chairman, Barr Muhuyi Magaji Rimin Gado, said the operation demonstrated the agency’s determination to pursue suspected sponsors of violence beyond Kano State.
“Let me assure you that those who bankroll violence should know that no distance, and no hiding place, will protect them. This arrest is only the beginning. We will not rest until peace is fully restored,” he said.
The task force said the suspect remained in custody for further investigation and would be prosecuted upon the conclusion of the investigation.
It added that its operations would continue in accordance with the law, with all suspects entitled to due process.
The agency also pledged to sustain efforts to dismantle criminal gangs, identify their alleged sponsors and disrupt drug supply networks linked to criminal activities.
It urged residents, community and religious leaders, parents and youths to support security efforts by reporting suspicious persons and activities, monitoring their neighbourhoods and discouraging young people from being recruited into criminal gangs.
The task force described public cooperation as essential to restoring peace and security across the state.
It also acknowledged the support of the Kano and Rivers state police commands and other law enforcement agencies in the operation.
News
Kano water agency strengthens security at Joda waterworks
Ibrahim Khalil
The Kano State Small Towns Water Supply and Sanitation Agency (KASSTOWA) has strengthened security at Joda Waterworks to prevent vandalism, theft and unauthorised access to the facility.
KANO FOCUS reports that the agency disclosed this in a statement issued on Wednesday, following an assessment visit to the waterworks by its interim managing director to evaluate the security situation.
According to the statement, additional security personnel have been deployed to protect the facility and ensure uninterrupted water supply.
The agency said the measure was part of efforts to safeguard critical water infrastructure and protect public assets from potential threats.
It added that the intervention aligned with the commitment of the administration of Governor Abba Kabir Yusuf to protecting government facilities and ensuring the delivery of essential services, in collaboration with the state’s Ministry of Water Resources.
KASSTOWA also emphasised the importance of inter-agency collaboration in strengthening infrastructure protection.
The agency called on community leaders, traditional institutions, youth organisations and residents to remain vigilant, report suspicious activities and cooperate with security personnel deployed to the facility.
It stressed that protecting water infrastructure was a shared responsibility requiring the cooperation of government agencies and host communities.
Headlines
Kano Police foil kidnap plot, arrest two suspects in Gezawa
Nasiru Yusuf Ibrahim
The Kano State Police Command has foiled an alleged kidnapping plot in Gezawa Local Government Area and arrested two 20-year-old suspects over threats to abduct a village head.
KANO FOCUS reports that the suspects, identified as Aliyu Naziru Garba and Bashir Alhasan, were arrested following intelligence-led operations by police operatives attached to the Gezawa Divisional Police Headquarters.
The command disclosed this in a statement issued on Wednesday by its spokesperson, CSP Abdullahi Haruna Kiyawa.
According to the statement, the incident was reported on October 26, 2026, at about 1:30 a.m. by the village head of Bangare, Mallam Idris, who told the police that he had received a threatening phone call from an unidentified person on October 24 at about 9:33 p.m.
The caller allegedly threatened to kidnap him.
Following the report, police operatives launched a follow-up operation, which led to the arrest of the two suspects.
“The suspects have confessed to the commission of the crime,” the statement said, adding that investigations were ongoing and the suspects would be charged to court upon completion.
The Commissioner of Police in Kano State, Ibrahim Adamu Bakori, commended officers of the Gezawa Division for their swift and professional response.
Bakori reiterated the command’s zero-tolerance stance on criminal activities and said the operation aligned with the policing vision of the Inspector-General of Police, Olatunji Rilwan Disu, which prioritises intelligence-led and technology-driven policing, professionalism and proactive crime prevention.
The police urged residents to remain vigilant and report suspicious persons or movements to the nearest police station.
The command also provided the following emergency contact numbers for reporting security concerns: 08032419754, 08123821575 and 09029292926.
