Headlines
NCC orders telecom operators to compensate subscribers for poor service
Nasiru Yusuf Ibrahim
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers who experience poor quality of service across the country.
In a statement issued by the Commission’s Head of Public Affairs, Nnenna Ukoha, the regulator said operators that fail to meet prescribed Quality of Service (QoS) standards in specific locations must provide direct compensation to affected users.
“The Commission’s position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery,” the statement said.
According to the NCC, compensation will be issued in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence in affected Local Government Areas during service outages.
The directive mandates telecom operators to compensate users for breaches of QoS Key Performance Indicators (KPIs) within specified timeframes, marking a shift toward a more consumer-focused regulatory approach.
Ukoha explained that the move aligns with the Commission’s broader policy of placing consumers at the centre of Nigeria’s telecommunications ecosystem.
She noted that poor service delivery has far-reaching implications on economic activities, social interactions, and access to digital opportunities, adding that it also undermines public confidence in the nation’s communications system.
“While regulatory fines have traditionally served as a deterrent against poor service delivery, the Commission is adopting a more consumer-focused approach that strengthens accountability within the industry,” she said.
The NCC further disclosed that, beyond compensating subscribers, tower companies responsible for telecom infrastructure—such as masts—will also be required to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes.
The Commission reiterated its commitment to ensuring that operators invest consistently in network resilience, capacity expansion, and infrastructure improvements to meet rising demand for telecom services.
It added that it would continue to deploy regulatory measures aimed at promoting fairness, transparency, and accountability across the sector, while ensuring subscribers receive the quality of service they deserve.
Nasiru Yusuf Ibrahim
Dangote Petroleum Refinery and Petrochemicals Limited has announced that its ex-depot price of Premium Motor Spirit (PMS) remains unchanged, reaffirming its commitment to stability in Nigeria’s domestic energy market.
In a statement issued by Esan Sunday, Head of Media Relations, Branding and Communication, the company said sustaining the current price reflects its efforts to cushion the broader economy against external shocks. It noted that by absorbing prevailing cost pressures, the refinery is helping to moderate inflationary risks, promote energy affordability, and ensure uninterrupted fuel supply amid ongoing global uncertainties.
The company reiterated its dedication to the steady supply of high-quality petroleum products to the Nigerian market, while aligning with national objectives of price stability and energy security.
It also urged the public to rely solely on official communications from the refinery for accurate and up-to-date information regarding its operations and pricing.
Nasiru Yusuf Ibrahim
President Bola Ahmed Tinubu has congratulated Alhaji Murtala Sule Garo on his emergence as the Deputy Governor of Kano State following his swearing-in on Tuesday.
KANO FOCUS reports that Garo was sworn in by Governor Abba Kabir Yusuf after being nominated to fill the vacancy created by the resignation of former deputy governor, Comrade Aminu Abdulsalam.
In a statement issued by his Special Adviser on Information and Strategy, Bayo Onanuga, the President described Garo’s appointment as a positive step toward strengthening unity within the All Progressives Congress (APC) in Kano State.
The President noted that the 48-year-old politician has held several public offices, including Chairman of Kabo Local Government Area and Commissioner for Local Government and Chieftaincy Affairs during the administration of former governor Abdullahi Umar Ganduje. He also served as the APC governorship running mate in the 2023 general elections.
Tinubu commended Governor Yusuf for the appointment, urging political stakeholders in the state to rally behind the administration to ensure stability and progress.
He also called on the new deputy governor to work closely with the governor in delivering effective leadership and accelerating development in Kano State.
The President wished Garo success in his new role.
Ibrahim Khalil
A dramatic political moment unfolded in Kano on Tuesday as former governor Abdullahi Umar Ganduje publicly acknowledged Muhammad Sanusi II as the Emir of Kano and Chairman of the Kano State Council of Emirs.
KANO FOCUS reports that the unexpected gesture occurred during the swearing-in ceremony of the newly appointed Deputy Governor, Murtala Sule Garo, at Government House, Kano—an event attended by top political leaders and traditional rulers.
While delivering his goodwill message, Ganduje addressed Sanusi by his full royal title, drawing immediate attention from dignitaries at the ceremony. The audience responded with loud applause when he greeted the Emir and recognised his position as head of the Kano Emirate Council.
The development is particularly significant given the long-standing rift between the two figures. Sanusi was removed from the throne during Ganduje’s administration, a decision that sparked widespread political and legal controversy at the time.
However, the political landscape shifted following the emergence of Governor Abba Kabir Yusuf, under whose administration Sanusi was reinstated as Emir of Kano.
Observers say Ganduje’s public acknowledgment signals a possible easing of tensions and may point to broader efforts at reconciliation within Kano’s political and traditional institutions.
The moment has since been described by analysts as a “twist of fate” in Kano politics, where former rivalries appear to be giving way to cautious gestures of respect among key actors.
Cameroon telecom regulator visits NCC for benchmarking exercise
Dangote Refinery maintains ex-depot price of PMS
Tinubu congratulates Garo on appointment as Kano deputy governor
Ganduje acknowledges Sanusi II as Emir of Kano, 6 years after dethroning him
Gov. Yusuf to swear in Murtala Garo as Kano deputy governor Tuesday
Kano SUBEB disowns fake teachers’ recruitment results
Sarkin Fulanin Jaidinawa Abubakar Gwadabe Buhari dies, funeral set for Wednesday
Kano Judicial Commission sanctions Shariah Court Judges, other staff over misconduct
Tinubu nominates Kano’s Rabiu Umar as new NMDPRA chief
