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NCC orders telecom operators to compensate subscribers for poor service

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Nasiru Yusuf Ibrahim

 

The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers who experience poor quality of service across the country.

In a statement issued by the Commission’s Head of Public Affairs, Nnenna Ukoha, the regulator said operators that fail to meet prescribed Quality of Service (QoS) standards in specific locations must provide direct compensation to affected users.

“The Commission’s position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery,” the statement said.

According to the NCC, compensation will be issued in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence in affected Local Government Areas during service outages.

The directive mandates telecom operators to compensate users for breaches of QoS Key Performance Indicators (KPIs) within specified timeframes, marking a shift toward a more consumer-focused regulatory approach.

Ukoha explained that the move aligns with the Commission’s broader policy of placing consumers at the centre of Nigeria’s telecommunications ecosystem.

She noted that poor service delivery has far-reaching implications on economic activities, social interactions, and access to digital opportunities, adding that it also undermines public confidence in the nation’s communications system.

“While regulatory fines have traditionally served as a deterrent against poor service delivery, the Commission is adopting a more consumer-focused approach that strengthens accountability within the industry,” she said.

The NCC further disclosed that, beyond compensating subscribers, tower companies responsible for telecom infrastructure—such as masts—will also be required to reinvest fines imposed on them into infrastructure upgrades with measurable outcomes.

The Commission reiterated its commitment to ensuring that operators invest consistently in network resilience, capacity expansion, and infrastructure improvements to meet rising demand for telecom services.

It added that it would continue to deploy regulatory measures aimed at promoting fairness, transparency, and accountability across the sector, while ensuring subscribers receive the quality of service they deserve.

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Tsakuwa community honours teacher, Nupe man, nine others for development efforts

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Alhaji Tasiu Alhassan presenting certificate to Sarkin Tsakuwa Alhaji Ismail Santali

 

Ibrahim Khalil

 

 

 

Residents of Tsakuwa community in Dawakin Kudu Local Government Area of Kano State have honoured 11 individuals for their outstanding contributions to the development of the town.

 

KANO FOCUS reports that the awards were presented during the 6th Annual General Meeting (AGM) of the Tsakuwa Mufarka Sustainable Development Association, held on Sunday at Central Primary School, Tsakuwa.

Abdullahi Wagadi, Nasiru Yusuf Ibrahim and Al mustapha

Among those honoured were the traditional ruler of the community, Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa; the Chairman of the Tsakuwa Mufarka Sustainable Development Association, Alhaji Tasiu Alhassan Tsakuwa; and a retired headmaster of Central Primary School, Tsakuwa, Alhaji Mahmuda Shehu, who continues to offer voluntary teaching services to pupils in the community.

 

Also recognised was Alhaji Umar Muhammad Banupe, a Nupe businessman who settled in Tsakuwa and has become an integral part of the community. He was honoured for his significant contributions to the town’s development.

Alhaji Umar Muhammad Banupe receiving a certificate

Other award recipients included the Chairman of the Northwest Development Commission, Professor Shehu Abdullahi Ma’aji (Garkuwan Tsakuwa); the Commander of the Gombe State Hisbah Command, Malam Rabiu Idris; media practitioner Nasiru Yusuf Ibrahim of Abubakar Rimi Television Corporation (ARTV); the founder of Tsakuwa Mufarka Sustainable Development Association, Malam Ibrahim Almustapha Sani; and Sulaiman Salisu Babah, among others.

Alhaji Tasiu Alhassan presenting a certificate to Nasiru Yusuf Ibrahim

Speaking at the event, the Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa, commended the leadership of the association for its commitment to community development and urged members to sustain their efforts toward improving the welfare of residents.

 

In his remarks, the Chairman of the association, Alhaji Tasiu Alhassan Tsakuwa, said the non-partisan organisation had prioritised interventions in education, security, and healthcare.

He appealed to members of the community to sustain their monthly financial contributions to enable the association to continue implementing development projects.

 

Earlier, a member of the association, Malam Abdullahi Wagadi, disclosed that the group generated ₦6.56 million through members’ monthly contributions over the past year.

 

According to him, the association spent ₦3.84 million on allowances for volunteer teachers and vigilantes, ₦564,000 on fencing the Eid prayer ground, and ₦1.255 million on the renovation of the community police outpost.

He further stated that ₦356,000 was spent on supporting Tsakuwa Model Primary School, ₦430,000 on scholarships for students, ₦700,000 on instructional materials, and ₦50,000 on health assistance for vulnerable residents.

 

Association Raises Over ₦2.1 Million at AGM

 

A major highlight of the AGM was the fundraising session, during which the association raised ₦2.143 million from philanthropists and community stakeholders.

 

Leading the donations was Alhaji Umar Muhammad Banupe, who contributed ₦500,000. He was followed by Hon. Mustapha Bala Dawaki, who also donated ₦500,000, while Hon. Abdulmumin Tijjani, popularly known as Mai POS, donated ₦200,000.

Other donors included the Sarkin Tsakuwa, Alhaji Isma’ila Santali Tsakuwa, who donated ₦100,000; the association’s chairman, Alhaji Tasiu Alhassan Tsakuwa, ₦200,000; Professor Shehu Abdullahi Ma’aji Garkuwan Tsakuwa), ₦100,000; and Malam Rabiu Idris, who also contributed ₦100,000.

 

The event attracted community leaders, stakeholders, and residents who commended the association for its contributions to grassroots development and pledged continued support for its programmes.

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Kano health journalists launch Network to strengthen health reporting, advocacy

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Nasiru Yusuf Ibrahim

Health journalists in Kano State have inaugurated a new professional body, the Kano Health Journalists Network (KAHJON), aimed at strengthening media reporting and advocacy on Reproductive, Maternal, Newborn, Child and Adolescent Health (RMNCAH) and Primary Health Care (PHC).

 

KANO FOCUS reports that the network was launched during an Alignment, Coordination, Monitoring and Implementation meeting of media coalitions on gender-responsive RMNCAH and PHC, organised by the International Society of Media in Public Health (ISMPH) in Kano.

 

During the inauguration, journalists unanimously elected Khadijah Aliyu of Radio Nigeria as Chairperson of the newly established network.

 

Other members of the executive committee include Mustapha Hodi Adamu of People Daily Newspaper as Vice Chairperson, Abdullahi Hassan of ARTV as Secretary, and Mustapha Salisu of Prime Times as Public Relations Officer.

 

Speaking at the event, the Programme Director of ISMPH, Mr. Solomon Dogo, said the establishment of KAHJON would help unify existing health reporting groups and improve media coverage of critical public health issues, including polio eradication, nutrition, maternal health, and primary healthcare services.

 

He congratulated the newly elected executives and expressed confidence that the network would enhance collaboration among media practitioners while strengthening health advocacy efforts in the state.

 

Dogo noted that similar health journalists’ networks are already operating in Lagos and Kaduna states, adding that development partners remain committed to supporting initiatives that promote public health advocacy.

 

Also speaking, ISMPH Programme Officer in Kano, Hajiya Sabuwa Yahaya, said the platform would improve coordination among journalists, enhance access to health information, and strengthen evidence-based reporting on health issues.

 

According to her, the network will also provide a stronger platform for advocacy and engagement with government institutions, development partners, and local communities.

 

The inauguration ceremony attracted goodwill messages from several development partners, including the Integrated Budget and Policy (IBP), LISDEL, CCSI, SANDHEF, and the Clinton Health Access Initiative (CHAI).

 

Representatives of the Kano State Ministry of Health, the Drug Management and Consumables Supply Agency, and the Kano State Contributory Healthcare Management Agency also attended the event.

 

A major highlight of the ceremony was the signing of a Memorandum of Understanding (MoU), which formally established the Kano Health Journalists Network and marked the beginning of a new chapter in health journalism and advocacy in the state.

 

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NDC House of Representatives aspirant defects to APC in Kano

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Nasiru Yusuf Ibrahim

 

A House of Representatives aspirant for the Kura/Madobi/Garun Malam Federal Constituency under the National Democratic Congress (NDC), Alhaji Mahmud Tijjani Kura, has withdrawn his candidature and defected to the All Progressives Congress (APC).

 

KANO FOCUS reports that the development was disclosed on Saturday by a prominent APC chieftain, Alhaji Aliyu Lawan Dambatta, popularly known as Majidadin Dambatta.

According to Majidadin Dambatta, he led a delegation alongside the former aspirant to a meeting with Governor Abba Kabir Yusuf, during which Kura formally announced his decision to join the APC.

 

Majidadin Dambatta described the defection as a significant boost to the ruling party, noting that it would further strengthen the APC’s unity and political structure ahead of future elections.

 

He said the party remained committed to working collectively for the progress and development of Kano State and the country.

 

The APC stalwart welcomed Kura back into the party and expressed confidence that he would make meaningful contributions to its growth and the welfare of the people.

 

The defection is expected to add a new dimension to the political landscape in Kano State as parties continue to realign ahead of future electoral contests.

 

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