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NCC orders telecom operators to compensate subscribers for poor service from April
Nasiru Yusuf Ibrahim
The Nigerian Communications Commission (NCC) has announced that its directive mandating telecom operators to compensate subscribers for poor service quality will take effect this month.
KANO FOCUS reports that the Commission made this known in a Frequently Asked Questions (FAQ) document released on Tuesday, providing further clarification on the policy and identifying categories of subscribers eligible for compensation.
According to the NCC, the directive applies specifically to Mobile Network Operators (MNOs) that fail to meet established Key Performance Indicators (KPIs) on Quality of Service (QoS). The affected operators include MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile, although the Commission did not specify which of them fell short of the required standards.
The regulator explained that the compensation would cover service failures affecting voice calls, data services, and SMS delivery. It added that subscribers may qualify if they experienced poor network service in an affected Local Government Area and carried out at least one revenue-generating activity, such as a billed call, SMS, or data session, during the period under review.
The NCC further clarified that the compensation process would be automatic, with operators mandated to identify affected customers and credit them directly without requiring any application.
“Operators are required to identify affected subscribers and provide compensation directly. Only service failures that fall below defined thresholds under the Quality of Service Regulations will qualify,” the Commission stated, adding that short or quickly resolved interruptions may not be eligible.
The framework covers both individual and corporate subscribers. The Commission also noted that a separate compensation mechanism already exists for Internet Service Providers (ISPs).
The directive follows an earlier announcement by the Commission, through its Head of Public Affairs, Mrs. Nnenna Ukoha, directing telecom operators to compensate users in areas where network quality falls below prescribed standards.
According to the NCC, the policy is part of efforts to prioritise consumer protection within Nigeria’s telecommunications sector, recognising the critical role of telecom services in economic activities, social interactions, and access to digital opportunities.
“When service quality is poor, the consequences affect productivity, commercial activities, and public confidence in the communications system,” the Commission said.
The move marks a shift in regulatory strategy. Previously, the NCC primarily imposed fines on defaulting operators, with little direct benefit to affected subscribers. The new approach ensures that users who experience poor service receive compensation.
Industry challenges, however, persist. The Commission noted that telecom operators continue to grapple with issues such as frequent fibre cuts, with an average of about 1,100 incidents recorded weekly, impacting service delivery despite ongoing investments in infrastructure.
Ibrahim Khalil
The Kano State Police Command has arrested eight suspects in separate operations targeting drug peddling and thuggery in Panshekara and Kunchi/Ghari Local Government Area.
KANO FOCUS reports that the command disclosed this in a statement issued on Thursday by its spokesperson, CSP Abdullahi Haruna Kiyawa, on behalf of the Commissioner of Police, Ibrahim Adamu Bakori.
According to the statement, the operations, conducted on September 9, 2026, were part of the command’s intelligence-driven efforts to tackle drug abuse, thuggery and violent crimes across the state.
It said operatives of the Surveillance Team attached to Panshekara Police Division, acting on credible intelligence at about 2:30 p.m., intercepted eight suspects, including a 21-year-old man identified as Samson Yakubu of Samegu Quarters, at a suspected criminal hotspot.
A search of the suspects reportedly led to the recovery of 15 Pregabalin capsules, five Diazepam tablets, 10 Exol tablets and some quantity of dried leaves suspected to be Indian hemp.
The police said the suspects were in custody and undergoing interrogation, while investigations were ongoing to establish the source of the suspected illicit drugs and identify other members of the alleged syndicate.
In a related operation conducted between 1 p.m. and 9 p.m. the same day, operatives of the Kunchi/Ghari Division carried out a coordinated market patrol and raid at Matanfada Market.
The command said the area had been identified as a place where youths allegedly intimidate traders and residents during market sessions.
Five suspects were arrested during the operation. They were identified as Abdullahi Isah of Dustin; Haruna Isah of Daqarawa Village; Habu Badamasi of Dan Taimu Village; Gambo Ya’u of Kura Village; and Abubakar Dahiru of Farau Village.
The police said investigation was ongoing to identify and arrest other suspected accomplices, while exhibits recovered during the operation had been taken into custody as evidence.
CP Bakori commended the operatives for what he described as their professionalism and swift response, assuring residents that the command would sustain its operations against drug abuse, thuggery and other violent crimes.
“In line with the IGP’s policing vision and our mandate to ensure a safe and secure Kano, we will continue to be proactive,” the commissioner said.
“We are sending a clear message to criminal elements that Kano State will not be a breeding ground for their activities.”
The command also appreciated members of the public, community leaders and vigilante groups for providing information that aided the operations.
It urged residents to remain vigilant and report suspicious movements or activities to the nearest police station.
The command said all suspects would be charged to court after the conclusion of investigations.
Nasiru Yusuf Ibrahim
The funeral prayer for the late Shehu Kabir Bayero, Barde Kerarriya of Kano and District Head of Dorayi, was held on Thursday evening at Kofar Kudu, Kano Emir’s Palace.
KANO FOCUS reports that the prayer was led by the Chief Imam of Khamsus Salawati Mosque, Kofar Kudu, Malam Bello, and attended by hundreds of people from different parts of Kano State.
Among those who attended were the Secretary to the Kano State Government, Alhaji Umar Faruk; representative of the Emir of Kano, Matawallen Kano, Alhaji Aliyu Ibrahim Matawalle; Chief of Staff to the Kano State Government House, Dr Sani Wali; as well as district heads and members of the Muslim community.
Shehu Kabir Bayero died in a hospital in Egypt following a period of illness. He is survived by his wives, children and other relatives.
Until his death, the late Bayero served as Commissioner of Police in Gombe and Osun states before retiring from the Nigeria Police Force.
Following his retirement, the late Emir of Kano, Alhaji Ado Bayero, appointed him as the Barde Kerarriya of Kano and District Head of Takai Local Government Area after the death of his father, the late Kabir Bayero, an elder brother of the former emir.
He later served as District Head of Gwarzo.
Due to his wealth of experience in security matters, the current Emir of Kano, Khalifa Muhammadu Sanusi II, subsequently reassigned him as District Head of Dorayi, where he was expected to contribute to the sustenance of peace and security in the area.
The late district head was remembered for his service to the state and his experience in security and traditional administration.
May Allah forgive his shortcomings, have mercy on his soul and grant him Jannatul Firdaus. Ameen.
Nasiru Yusuf Ibrahim
The Kano State Ministry of Education, with support from the United Nations Children’s Fund (UNICEF), has held a planning meeting on the implementation and effective utilisation of the Nigeria Learning Passport (NLP) in the state.
KANO FOCUS reports that the meeting brought together relevant stakeholders from various ministries, agencies and development partners working in the education sector.
According to Malam Naziru Sirajo, deputy director EMIS and statistics in the Ministry of Education, the meeting was aimed at reviewing the current status of the Nigeria Learning Passport in Kano and developing a coordinated plan to strengthen its implementation, content utilisation, course completion, monitoring of learners’ progress and certification.
The Nigeria Learning Passport is a digital learning platform designed to provide Nigerian children and young people with access to curriculum-aligned educational content, including lessons, learning materials and assessments.
The platform is also designed to support learning continuity, including for learners facing limited or intermittent internet connectivity, while providing teachers and education stakeholders with digital resources to complement classroom instruction.
In Kano, the initiative is expected to strengthen awareness and utilisation of digital learning, while building the capacity of master trainers and technical teams to support schools, teachers and learners in using the platform effectively.
The effective utilisation of the Nigeria Learning Passport is expected to expand access to quality digital learning resources, promote independent learning, strengthen digital literacy and support improved learning outcomes and greater equity in access to educational opportunities.
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