Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Headlines
NAHCON Secures ₦19 Billion Cost Reduction for 2026 Hajj, Pilgrims to Save Over ₦200,000 Each
Mukhtar Yahya Usman
The National Hajj Commission of Nigeria (NAHCON) has announced a ₦19 billion cost reduction for the 2026 Hajj, following a successful negotiation with Saudi service providers and Nigeria’s State Pilgrims’ Welfare Boards.
Chairman of the Commission, Professor Abdullahi Sale Usman, disclosed this while briefing journalists in Kano on the outcome of his recent official visit to Saudi Arabia. He explained that the deal translates to a direct saving of more than ₦200,000 per pilgrim. Nigeria has been allocated 66,910 Hajj slots for the 2026 pilgrimage.
During the visit, NAHCON signed key service contracts with Mashariq Dhahabiyya for Masha’ir operations and Daleel Al-Ma’aleem for transportation. It also secured better accommodation and feeding arrangements in the Markaziyya area of Madinah at competitive rates.
Professor Sale further announced the official fares for the 2026 Hajj as follows:
Maiduguri/Yola: ₦8.12 million
Other northern states: ₦8.24 million
Southern states: ₦8.56 million
He stressed that State Pilgrims’ Welfare Boards must remit 50 percent of the fares by October 8, 2025, while full payments from intending pilgrims are due by December 31, 2025.
“The deadlines are critical to enable early bookings and smooth operations,” he said, reaffirming NAHCON’s commitment to delivering a hitch-free Hajj exercise in 2026.
The NAHCON boss also appealed to the media for sustained support in sensitizing the public, noting that effective collaboration will ensure that the commission achieves its goals for Nigerians
… As Gov. Yusuf Condemns CP Bakori’s Partisan Conduct
… Demands His Immediate Removal for Sabotage, Unethical Behaviour
Kano State Governor, Alhaji Abba Kabir Yusuf, has condemned in the strongest terms the unprofessional and partisan conduct of the Kano State Commissioner of Police, Ibrahim Adamu Bakori, describing his actions as deliberate sabotage against the people of Kano and the Nigerian state.
In a statement issued by his spokesperson, Sunusi Bature Dawakin Tofa, the governor expressed outrage over the sudden withdrawal of police participation from the 2025 Independence Day celebration in Kano — an order CP Bakori issued just hours before the commencement of the event.
Governor Yusuf said the action was a clear demonstration of bias, insubordination, and betrayal of the Nigeria Police Force’s constitutional duty.
“As the Chief Security Officer of Kano State, we cannot tolerate sabotage to the peace, security, and wellbeing of our citizens. It is disgraceful that a Commissioner of Police would descend so low into partisan politics by boycotting a national event that symbolizes unity, patriotism, and democracy,” Governor Yusuf stated.
The governor accused CP Bakori of consistently aligning with political interests opposed to the will of the people of Kano, thereby eroding public trust in the police command. He described the CP as a “political police officer” who has abandoned professionalism and is actively undermining democracy.
“The police must never be seen as tools of politicians. They are expected to protect all Nigerians, regardless of political leanings. Unfortunately, CP Bakori has turned himself into a willing instrument of division and insecurity in Kano State,” the statement added.
Governor Yusuf therefore led the voices of Kano stakeholders who were present at the 2025 Independence Day Celebration at Sani Abacha Stadium, Kofar Mata, in calling on President Bola Ahmed Tinubu to direct the Inspector General of Police to immediately remove CP Bakori from office and replace him with a competent and non-partisan officer who will restore confidence, fairness, and neutrality in policing Kano State.
The stakeholders who joined their voices with that of the Governor included traditional and religious leaders, NNPP members of the state and national assemblies, the business community, youth groups, and labour organizations.
The governor reaffirmed his administration’s commitment to protecting the lives and properties of the people, stressing that no act of sabotage from compromised security officials will succeed in destabilizing Kano under his watch.
He also commended the efforts of other security agencies in the state — with the exception of the police.
Governor Yusuf appreciated the leadership of the state commands of the Nigeria Customs Service, Nigeria Immigration Service, Nigeria Correctional Service, Federal Fire Service, and the State Directorate of Security Services, all of whom participated in the 2025 Independence Parade.
Aminu Abdullahi Ibrahim
Dr. Musa Mohammed Bello, State Focal Person for the African Health Budget Network (AHBN), announced significant progress in a Gavi-funded immunization project implemented in collaboration with the African Field Epidemiology Network (AFENET) across Sokoto, Kano, Bauchi, and Borno states since September 2023.
KANO FOCUS reports that the project has recorded notable reductions in the number of zero-dose children those who have not received any vaccines particularly in Kano, where 15 local governments were identified as high-burden areas.
During a recent review meeting focusing on Kano State, stakeholders assessed successes and challenges related to immunization budget allocation, vaccine supply chain disruptions, cold chain management, and access to immunization services by parents and caregivers.
Dr. Bello commended the Kano State government for consistently allocating above 15% of the budget to health surpassing the Abuja Declaration recommendation but pointed out issues with approval and release of funds that hinder smooth project implementation.
He also stressed the need for Kano State to reduce its heavy reliance on donor funding from partners such as WHO, UNICEF, and the Bill & Melinda Gates Foundation by strengthening local counterpart contributions. Isyaku Lawan Dawakin from Kano State Bureau of Statistics emphasized the value of peer learning activities to close knowledge gaps and boost vaccine outreach.
Dr. Bello further highlighted the strengthening of advocacy and government relationships through the 2023-2024 Accountability Scorecard initiative, which has enabled better communication and cooperation with key government committees on health and appropriation. Evidence-based advocacy built on decentralized immunization monitoring assessments by AFENET has helped identify specific challenges at the local government and health facility levels, informing targeted interventions.
He presented recent data from September 2025 showing high reporting rates from primary health care facilities on routine immunization services via SMS across the targeted local governments, reflecting increased monitoring and responsiveness. The project has fostered deeper understanding of the budgetary process among civil society and health stakeholders, contributing to increased awareness and coordinated action to address zero-dose children.
Crucially, Dr. Bello revealed that Kano State has seen a tremendous decrease in zero-dose children—from over 539,000 in 2020 to around 120,000 by December 2024—attributed to collaborative government and partner efforts.
This achievement underscores the positive impact of strengthened immunization systems, accountability frameworks, and partner coordination in improving child health outcomes across the region.
”This initiative forms part of a broader push to improve immunization coverage and accountability in West Africa, aiming to ensure that no child is left unvaccinated and vulnerable to preventable diseases,” he said.
Isyaku Lawan Dawakin Tofa from Kano State Bureau of Statistics emphasized the value of peer learning activities to close knowledge gaps and boost vaccine outreach.
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