Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Nasiru Yusuf Ibrahim
The Kano State Government has directed all civil servants who have attained their statutory retirement age or completed the required length of service to immediately vacate their offices and hand over government property in their possession.
KANO FOCUS reports that the directive was contained in Circular issued on Tuesday by the Establishment Directorate, Office of the Head of Civil Service, Kano State.
The circular, signed by the Permanent Secretary, Establishment, Abba A. Danguguwa, on behalf of the Head of Civil Service, was titled: “Unauthorized Continuance in Service After Statutory Retirement by Civil Servants in Ministries, Departments and Agencies (MDAs) of Government – Call for Immediate Handing Over of Official Documents, Properties.”
The government said it had observed that some civil servants continued to remain in office and operate in official capacities after reaching their statutory retirement period.
According to the circular, such conduct was a “negation to the reputation of the Civil Service of Kano State,” noting that the service had a long-standing tradition of ensuring seamless transition by retiring civil servants.
It described the continued stay in service after retirement as a direct infraction and aberration of relevant provisions of the State Civil Service Rules and other applicable service regulations.
The government stressed that it was legally and administratively untenable for any officer to remain in service or perform official functions beyond the statutory limit.
Consequently, all civil servants who had retired either by age or length of service were directed to immediately exit and hand over all official documents, government property and duties to their immediate subordinates in their respective ministries, departments and agencies.
The circular also directed all Accounting Officers, including Permanent Secretaries and Chief Executives, as well as Directors of Administration and Personnel Management, to ensure strict and immediate compliance with the directive.
It warned that any officer found aiding, abetting or condoning the continued stay of a retired officer in service would face appropriate disciplinary action in accordance with the Civil Service Rules.
The directive takes immediate effect, the circular stated.
Nasiru Yusuf Ibrahim
Kano State Governor Abba Kabir Yusuf says his administration has settled approximately N32 billion out of the N48 billion inherited backlog of gratuities and related liabilities owed to retirees in the state.
KANO FOCUS reports that Gov Yusuf disclosed this on Thursday while addressing residents at the 66th Independence Anniversary celebration held at the Sani Abacha Indoor Stadium in Kano.
The governor said the government had also sustained the regular payment of monthly pensions while increasing the minimum monthly pension from N5,000 to N20,000.
He said the welfare of workers and pensioners remained a priority of his administration, citing timely payment of salaries, improved remuneration and measures aimed at strengthening the public service.
According to him, the state has maintained the practice of paying workers’ salaries on or before the 25th of every month while implementing the N71,000 minimum wage for civil servants.
Gov Yusuf also said his administration was sponsoring public servants for professional training, including programmes at the Administrative Staff College of Nigeria (ASCON), to strengthen their administrative and leadership capacity.
He reaffirmed the government’s commitment to building a professional and motivated workforce, while ensuring that the contributions and sacrifices of serving workers and retirees were recognised and treated with dignity.
Nasiru Yusuf Ibrahim
Experts in reproductive health have called for improved access to contraceptive services in Nigeria, saying women and girls should be provided with accurate information and the freedom to make informed choices about family planning.
KANO FOCUS reports that they made the call on Wednesday during a virtual engagement organised by the Network of Reproductive Health Journalists of Nigeria (NRHJN) to mark the 2026 World Contraception Day.
Speaking at the event, Executive Director of the Centre for Bridging Health Gaps (CBHG), Dr Moriam Jagun, said misconceptions surrounding family planning remained a major barrier to contraceptive uptake.
Dr Moriam Jagun
Jagun said neither Islam nor Catholicism was against family planning, urging the media and health stakeholders to address religious and cultural misconceptions with accurate information.
She said fears that contraceptive use could cause infertility, cancer, excessive bleeding and other health problems also discouraged some women from using family planning methods.
According to her, such concerns should not simply be dismissed as myths, but should be addressed through honest counselling and evidence-based information that enables women to make informed decisions.
Jagun said contraceptive prevalence remained low in Nigeria, putting the national average at about 15 per cent, compared with 31 per cent in Lagos.
She also cited research showing that educated people were more likely to embrace family planning than those with lower levels of education.
She therefore called for greater attention to marginalised, vulnerable and underserved communities, saying national averages could conceal significant inequalities in access to reproductive health services.
Jagun said access should not be measured simply by whether contraceptives were available in health facilities.
She identified financial, physical, social, cultural and religious, as well as informational barriers that could prevent women from accessing services even when contraceptives were available.
“Availability is not the same as access,” she stressed, noting that a woman could have contraceptives available at a health facility but still be unable to obtain them because of cost, distance, stigma, provider attitudes or lack of information.
She also cautioned healthcare providers against allowing personal beliefs or biases to interfere with professional responsibilities, particularly when dealing with young and unmarried women seeking contraception.
According to her, providers should inform and support clients rather than make reproductive decisions on their behalf.
Jagun further urged stakeholders to prioritise adolescents, rural women, women with disabilities and other underserved populations in the design and delivery of family planning services.
She said the success of family planning should not be measured only by the number of women accepting contraceptives, but also by whether clients were properly informed, offered options, made voluntary choices and retained the freedom to change or discontinue a method.
On the role of the media, she urged journalists to rely on accurate and evidence-based information and avoid sensational reporting.
She also advised the media to clearly distinguish family planning and contraception from abortion in their reporting to prevent misinformation and confusion.
Presenting on the theme “A Choice for All: Agency, Intention, Access,” Executive Director of Media, Health and Rights Initiative of Nigeria (MHR), Mrs Alu Azege, said contraceptive access should be viewed beyond the mere availability of commodities.
Mrs Alu Azege
Azege, who is also Chair of the Media and Visibility Subcommittee of the 9th Nigerian Family Planning Conference, said genuine access required women to have information, options, privacy, affordability, respectful counselling and freedom from pressure or judgment.
She said the word “all” in the World Contraception Day theme was particularly significant, stressing that contraceptive access should include unmarried young women, adolescents, widows, market women, students and other groups that could face barriers to services.
Azege described the media as an important channel for reproductive health information, particularly as young people increasingly encounter contraceptive information through social media before meeting healthcare providers.
She said traditional media could complement social media by verifying information, debunking myths, amplifying questions from young people and holding authorities accountable for gaps in health service delivery.
She also highlighted both the opportunities and risks associated with artificial intelligence, saying AI could provide personalised, private and accessible reproductive health information, but warned that bias, misinformation and unequal access to technology could undermine its benefits.
In her welcome address, President of NRHJN, Mrs Oluyinka Shokunbi, said every Nigerian woman and girl should have access to safe contraception and the ability to decide if, when and how often to have children.
Mrs Oluyinka Shokunbi
Shokunbi said contraceptive access could help prevent unintended pregnancies, improve maternal and child health and advance women’s ability to pursue education, careers and participation in public life.
She said cultural, religious and information barriers continued to limit access to contraception, while young people were increasingly turning to social media and artificial intelligence for sexual health information.
She called for unhindered access to accurate information and contraceptive choices, particularly for women and girls who remain underserved by existing health systems.
KANO FOCUS reports that the engagement was held under the 2026 World Contraception Day theme,“No Barriers, Just Choices: Contraceptive Access Now!”
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