Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Nasiru Yusuf Ibrahim
The National Chairman of the All Progressives Congress (APC), Prof. Nentawe Yilwatda, has reaffirmed the party’s 60/40 leadership-sharing formula between new defectors and existing members in Kano State.
KANO FOCUS reports that Prof Yilwatda made the declaration during a courtesy visit to the Governor of Kano State, Abba Kabir Yusuf, where he expressed satisfaction with what he described as an impressive turnout of party supporters and leaders.
The development was disclosed in a statement issued on Monday by the Governor’s spokesperson, Sunusi Bature Dawakin Tofa.
According to the APC National Chairman, the 60/40 arrangement was designed to promote inclusiveness, unity, and effective participation of all stakeholders in party affairs and governance activities.
He said he was deeply impressed by the large number of party faithful who attended the meeting, noting that the turnout reflected a high level of enthusiasm, unity, and commitment among APC members in Kano State.
Yilwatda added that the strong gathering was a positive signal that would further strengthen support for President Bola Tinubu and boost his prospects in the forthcoming general elections.
He also commended Alhaji Yusuf Gawuna and Deputy Senate President, Barau Jibrin, for setting aside personal ambitions and aligning with the Governor’s vision for the party in Kano.
The APC Chairman further praised former Kano State Governor and ex-APC National Chairman, Abdullahi Umar Ganduje, for his leadership and contributions to the party’s growth and cohesion in the state.
In his response, Governor Yusuf thanked the APC leadership for the visit and for their continued support toward unity and peace in Kano State.
He reaffirmed his commitment to working collaboratively with party members to ensure that the state remains united and prosperous, in alignment with the Renewed Hope Agenda of President Tinubu.
Governor Yusuf noted that the strong turnout and show of solidarity demonstrated that APC members in Kano are ready to work together for the progress of the party and the overall development of the state.
Bosede Olufemi
A retired Assistant Corps Marshal of the Federal Road Safety Corps (FRSC), Alhaji Kabiru Yusuf-Nadabo, has called for the relocation of Singer Market in Kano to the Dangwaro International Market following repeated fire incidents at the facility.
KANO FOCUS reports that Yusuf-Nadabo, who is also a chieftain of the All Progressives Congress (APC) from Jigawa State, made the call in an interview with the News Agency of Nigeria (NAN) in Kano on Monday.
He said the relocation had become necessary to address persistent fire outbreaks that have plagued the market over the past 15 years.
According to him, he was at the scene of the latest fire incident on February 14 from 4 p.m. to 8 a.m., where he observed serious challenges in accessing the area during rescue operations.
“It took about 12 hours to put out the fire. The current location of the market is not conducive for heavy-duty and articulated vehicles, posing serious safety risks,” he said.
He noted that the market’s environment makes it difficult for articulated vehicles and fire service trucks to move freely, especially during emergencies.
Yusuf-Nadabo added that nearly 100 trucks enter the market daily to offload goods, contributing to congestion. He said major adjoining roads, including Bello Road and Ibrahim Taiwo Road, are often blocked, compounding traffic problems and hindering emergency response.
“Based on my experience in traffic management and public safety, relocating the market to Dangwaro International Market will significantly reduce congestion and help put an end to recurring fire outbreaks,” he stated.
The retired FRSC officer urged the Kano State Government to act urgently in the interest of public safety and sustainable urban development.
Meanwhile, KANO FOCUS reports that the recent fire destroyed goods and property worth over ₦5 billion, affecting more than 1,000 businesses and leaving seven persons missing.
The Chairman of the market, Alhaji Junaid Zakari, disclosed the extent of the damage to NAN in Kano on Sunday.
Singer Market has witnessed several fire outbreaks in recent years. A massive blaze occurred at the market on February 2, 2026, affecting numerous shops before firefighters and emergency agencies brought it under control, with no reported loss of lives.
In November 2025, a dawn fire razed 44 shops, while in March 2023, over 100 shops were destroyed. Similarly, in November 2022, a warehouse and goods worth over ₦100 million were consumed by fire.
Nasiru Yusuf Ibrahim
President Bola Tinubu has sympathised with traders and residents of Kano State following the devastating fire outbreak at Singer Market over the weekend.
KANO FOCUS reports that the fire, which reportedly started on Saturday evening and raged into Sunday morning, caused extensive damage to the popular food market, leaving many traders counting heavy losses.
In a statement issued on Sunday by his Special Adviser on Information and Strategy, Bayo Onanuga, the President described the incident as tragic and deeply concerning.
According to the statement, President Tinubu had earlier contacted the Governor of Kano State, Abba Kabir Yusuf, to obtain a situation report on the extent of the damage and ongoing response efforts.
The President expressed particular concern that the latest fire occurred less than two weeks after another inferno destroyed dozens of shops and properties at the same market.
He consequently directed that a comprehensive investigation be carried out to determine the causes of the recurring fires, which have repeatedly left traders in distress.
President Tinubu assured the affected traders of the Federal Government’s concern and emphasised the need for preventive measures to avert future occurrences.
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