Headlines
NCC resolves 98% consumer complaints in 15 months
Nasiru Yusuf
The Nigerian Communications Commission (NCC) says it has successfully resolved 98% of the total service-related complaints received from telecoms consumers within a 15-month period, spanning January 2019 to April 2020.
Kano Focus reports that, besides this declaration, the Commission has reiterated its commitment to ensuring improvement in the Quality of Service (QoS) and Quality of Experience (QoE) for the nation’s over 190 million telecom subscribers, even as the global community grapples with the challenges of containing the spread and management of COVID-19 pandemic.
According to the Commission, in the period under review, 26,169 complaints were received and managed by the Commission to the satisfaction of the overwhelming majority of telecom consumers. Of that number, 25,575, representing 98 percent of the total complaints received were expeditiously resolved.
A statement sent to Kano Focus by the commission’s director public affairs Ikechukwu Adinde said many of the satisfied consumers reverted to either acknowledge the prompt resolution of their complaints or to thank the Commission for its intervention in service-related issues between them and their respective service providers.
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The complaints according to him were received through all the Commission’s official channels of communication.
These include 24,481 complaints received through Commission’s Contact Centres; 1,007 complaints received through the NCC Consumer Portal; and 296 others received as written complaints submitted at NCC Head Office in Abuja and at the Commission’s five zonal offices in Lagos, Enugu, Port Harcourt, Kano and Ibadan.
“Complaints also reached the Commission through its official email (ncc@ncc.gov.ng) while 366 of the complaints were transmitted to the Commission through its social media handles on Facebook, Twitter, Instagram, LinkedIn, and the specially-dedicated Twitter handle for consumer issues (@ConsumersNCC).
“Also, 19 complaints were also referred to the Commission during the period through the Twitter account of Honorable Minister of Communications and Digital Economy, Dr. Isa Ali Ibrahim Pantami,” the statement said.
According to the Executive Vice Chairman (EVC) of NCC, Umar Danbatta, “the Commission is pleased to find that consumers are increasingly accessing the numerous complaint channels instituted by the Commission to resolve second level complaints brought to its attention.”
The EVC said the NCC has emplaced all the channels to enable consumers to escalate to the Commission complaints earlier reported to their service providers that may not have been addressed promptly and/or satisfactorily.
“It is important to note that Commission’s actions in this regard is in congruence with NCC’s mandate to protect and defend the rights of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecom sector, and therefore deserving of priority attention as enshrined in the Nigerian Communications Act (NCA) 2003,” Danbatta said.
He emphasised the Commission’s commitment to taking several steps, in collaboration with relevant stakeholders, to continuously improve QoS both for voice and data services.
According to him, such responsibility has become more imperative, in view of the outbreak of COVID-19 and the attendant necessities for containing the contagion, giving that telecom consumers, in their majority, have come to rely more on telecom services in order to cope with the restrictions to physical movement and close contacts.
Mr Danbatta assured consumers of NCC’s readiness to sustain existing measures put in place to sustain improvement in QoS, in order to reduce incidents of complaints and to ensure the overall protection of the rights of the telecom consumer.
“Such measures include monthly engagement sessions with operators on QoS; quarterly QoS Industry Working Group (IWG) meetings on QoS; continuous engagement with the Nigerian Governors’ Forum (NGF) on Right of Way (RoW) issue; regular publication of QoS performance data on the Commission’s website; instituting benchmarking drive test across the country to measure performance of each operator; establishing new QoS measurement mechanisms for assessing operators’ performance across all states of the Federation, among others,” Danbatta emphasised.
The EVC assured telecom consumers of its readiness to address every challenge stifling robust delivery of telecom services, and he urged that: “telecom consumers should continue to report challenges about quality of service, first with their service providers, and if not satisfied with the handling of the complaints by service providers, the consumer may then escalate the matter to the Commission through various channels provided as mentioned above.”
Nasiru Yusuf Ibrahim
The management of Bayero University, Kano (BUK) has commenced a preliminary investigation into allegations linking a person reportedly identified as one of its students to acts of online impersonation and financial misconduct circulating on social media.
In a statement issued by the Director of Public Affairs, Lamara Garba, on behalf of the Registrar, the university said it had taken note of the claims being discussed in public commentary and across various online platforms.
The statement noted that BUK maintains strict standards of conduct, discipline, and character for all students throughout the duration of their studies, adding that any behaviour capable of bringing the name and reputation of the institution into disrepute is treated with the utmost seriousness.
According to the university, the alleged actions of an individual student should not be seen as a reflection of the values or character of Bayero University Kano as an institution.
“In view of the allegations, the University has commenced a preliminary inquiry to ascertain the facts surrounding the matter. The appropriate University authorities are reviewing the issue in line with the institution’s established rules and disciplinary procedures governing students’ conduct,” the statement said.
The management also commended the public-spirited efforts of Professor Farooq Kperogi and other individuals who provide financial assistance to students in need, particularly by supporting registration fees and other educational expenses.
The university noted that such acts of generosity continue to play an important role in expanding access to education and supporting deserving students.
BUK assured members of the public that if the allegations are substantiated, appropriate disciplinary measures will be taken in accordance with the university’s regulations and relevant laws.
The institution also urged the public to allow the investigative process to run its course and to refrain from speculation or the spread of unverified information.
Ibrahim Khalil
The Governor of Kano State, Abba Kabir Yusuf, has relieved the State Head of Service, Alhaji Abdullahi Musa, of his appointment with immediate effect.
KANO FOCUS reports that the development was disclosed in a statement issued on Tuesday evening by the Director-General, Media and Publicity, Government House Kano, Sunusi Bature Dawakin Tofa.
According to the statement, the decision forms part of the ongoing efforts of the current administration to reposition the state civil service for greater efficiency, discipline, and improved service delivery across government institutions.
Governor Yusuf expressed appreciation to the outgoing Head of Service for his contributions and dedication to the service of Kano State during his tenure.
“We wish him the best in his future endeavours and pray for his continued success in all aspects of life,” the governor said.
The governor also directed that Hajiya Bilkisu Shehu Maimota, Permanent Secretary, Administration and General Services at the Cabinet Office, should serve as Acting Head of Service pending the appointment of a substantive replacement.
The statement further directed the outgoing Head of Service to hand over the affairs of the office to the acting Head of Service no later than Wednesday, March 11, 2026.
Nasiru Yusuf Ibrahim
The Board Chairman of Belraados Limited and Kano State Chairman of the Arewa Consultative Forum (ACF), Dr. Goni Faruk Umar, on Saturday met with the former President of Brazil, Mr. Michel Temer, during the opening dinner of the 26th Expodireto Cotrijal in Brazil.
KANO FOCUS reports that Dr. Umar was seen exchanging a handshake with the former Brazilian leader at the event held in Não-Me-Toque, a city in the southern part of Brazil hosting the annual international agribusiness exhibition.
The Expodireto Cotrijal is one of the largest agricultural trade fairs in Latin America, attracting policymakers, agribusiness investors, researchers and stakeholders from across the globe to discuss innovations and opportunities in the agricultural sector.
Participants at the event are expected to explore partnerships and share ideas aimed at boosting agricultural productivity and strengthening international cooperation in agribusiness.
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