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COVID-19: How NCC mitigates pandemic impact on telecoms operators, subscribers

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NCC VTCP

Nasiru Yusuf

The Nigerian Communications Commission (NCC) says it has taken actions to mitigate the impact of the Covid-19 pandemic on the quality of service delivery by telecommunications networks.

Kano Focus reports that the Executive Vice Chairman of the NCC, Umar Garba Danbatta disclosed this at the 1st Virtual Telecom Consumer Parliament hosted by the commission in Abuja.

Mr Danbatta said the pandemic has caused as much as 800% demand hike in data usage and volume of calls for some operators.

He said that underlines the importance of ensuring quality of service delivery and quality of experience for telecoms consumers.

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He said the NCC in conjunction with the supervising Ministry developed e-platforms to handle all requests from the licensees to ensure that regulatory services are provided to sustain service delivery to subscribers.

He said the NCC also approved and encouraged resource sharing among network operators and secured Right of Passage for all telecommunications companies and suppliers for easy movement during the lockdown.

These measures according to him enabled the operators to service their base stations and ensured seamless services for telecom consumers who increasingly relied on the networks during the pandemic.

The EVC added that the NCC, working with the ministry is resolving the problem of high cost of Right of Way (RoW) with the Nigerian Governors Forum.

“The Commission is hopeful that with the reduction in RoW, which will automatically result in reduction in capital expenditure by the network operators, telecom companies will sooner than later reciprocate the gesture by making their services more affordable to Nigerians,” he said.

Mr Danbatta said regulatory efforts have also resulted in Presidential approval directing security agencies to protect ICT and telecom facilities as critical national assets.

He said this has helped to safeguard telecom infrastructure for the greater role telecom has to play with the outbreak of Covid-19 pandemic.

Meanwhile, Danbatta has strongly charged the service providers to constantly upgrade and expand their network capacity in order to deliver high quality of service to their consumers.

Panel highlights challenges

In his presentation, the Executive Commissioner, Stakeholder Management, Adeleke Adewolu showed the various Quality of Service indicators for the second quarter of the year across the networks and how the consumer Quality of Experience compared with the parameters based on the voice of the consumer survey conducted by the Commission.

Mr Adewolu highlighted the challenges facing operators, which impact negatively on quality of service to include fibre cuts, vandalism and theft of telecommunications site equipment.

A panel session of telecoms operators, who participated virtually in the TCP, was held and moderated by the Director, Consumer Affairs, NCC, Efosa Idehen.

The panel session addressed issues of network capacity upgrade, change in consumer data consumption behavior, implementation of agreed Consumer Complaints and Service Level Agreement (CC/SLA), consumer education as well as general issues around   quality of service and quality of experience by the over 192 million telecom consumers in the country.

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Governor Yusuf sets up committee to address employment gaps against indigenes

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Nasiru Yusuf Ibrahim

 

 

 

 

 

Governor Abba Kabir Yusuf of Kano State has approved the establishment of a Technical Committee to tackle the persistent issue of poor employment representation of Kano State indigenes in federal government agencies, as well as private and voluntary institutions operating within the state.

 

 

 

KANO FOCUS the committee was formally inaugurated by the Secretary to the State Government (SSG), Alhaji Umar Faruk Ibrahim, at his office in Kano. Speaking at the inauguration, the SSG expressed deep concern over what he described as the continued marginalisation of Kano indigenes in employment opportunities, despite Kano being the most populous state in the country.

 

 

 

He noted that Kano has not received its fair share of jobs, even in federal and private institutions located within the state, stressing that the high rate of unemployment among youths in Kano—believed to be higher than in any other state—demands urgent and decisive government intervention.

 

 

 

“This is the right time to reclaim what truly belongs to us,” Alhaji Umar Faruk Ibrahim declared, adding that the present moment offers an opportunity for meaningful and sustainable action.

 

A statement issued on Thursday by the Press Secretary in the Office of the SSG, Musa Tanko Muhammad, explained that the committee was carefully constituted with experienced individuals drawn from various sectors of public service.

 

He announced Dr. Danyaro Ali Yakasai, Special Adviser to the Governor on Policy and Social Development, as Chairman of the committee, with Dr. Ibrahim Garba Muhammad, Special Adviser on Human Resource, serving as Co-Chairman.

 

 

 

Other members of the committee include Salisu Mustapha, Permanent Secretary, Office of the Head of Civil Service; Ibrahim Muhammad Kabara, Permanent Secretary, Ministry of Special Duties; Hon. Ali Yahuza Gano, Special Adviser on Metropolitan Affairs; Alhaji Salisu A. Kabo, Director General, Youth Empowerment; and Hon. Ado Muhammad Wudil, Executive Secretary, Guidance and Counselling Board. The committee’s activities will be coordinated by Salisu Musa Aliyu, Principal Assistant Secretary in the REPA Directorate of the SSG’s Office.

 

 

 

The committee is mandated to review employment practices in federal, private, and voluntary institutions operating in Kano State, determine the level of employment of Kano indigenes, engage relevant organisations on recruitment guidelines, and collaborate with the Federal Character Commission to ensure fairness and compliance with existing regulations. Its ultimate objective is to develop practical and lasting solutions that will improve employment opportunities for Kano State indigenes.

 

 

 

Speaking on behalf of the committee, its Chairman, Dr. Danyaro Ali Yakasai, expressed gratitude to Governor Abba Kabir Yusuf for the confidence reposed in the team. He assured that members would work diligently to justify the trust and appealed to the people of Kano State for prayers and cooperation.

 

 

 

 

 

The committee is expected to submit its report within four weeks.

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Tinubu Congratulates Ex-APC Chairman Ganduje at 76

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Nasiru Yusuf Ibrahim

 

 

 

 

 

President Bola Ahmed Tinubu has congratulated a former National Chairman of the All Progressives Congress (APC) and his long-time political ally, Dr. Abdullahi Umar Ganduje, on his 76th birthday, marked on December 25.

 

 

 

In a statement issued by his Special Adviser on Information and Strategy, Mr. Bayo Onanuga, President Tinubu described Dr. Ganduje as an astute politician and accomplished administrator who has devoted over five decades to public service in Nigeria.

 

 

 

The President recalled that Dr. Ganduje served the nation in several key capacities, including as a senior administrator in the Federal Capital Territory before returning to Kano State to serve as Commissioner for Works during the military era. He later became a two-term Deputy Governor of Kano State and subsequently served two consecutive terms as Governor of the state.

 

 

 

Dr. Ganduje, who also served as National Chairman of the APC, is currently the Chairman of the Federal Airports Authority of Nigeria (FAAN).

 

 

 

President Tinubu praised Ganduje’s enduring friendship and political collaboration, noting his significant contributions to the growth and stability of the ruling party.

 

 

 

“I will forever appreciate Ganduje’s friendship and close collaboration at different times, as well as his services to the APC,” the President said.

 

 

 

He prayed Almighty Allah to grant the former Kano State governor good health and long life to enable him to continue serving Nigeria and humanity.

 

 

 

 

 

Dr. Ganduje’s 76th birthday has drawn goodwill messages from political leaders and associates across the country, celebrating his long years of service and contributions to national development.

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BPSR Ranks NCC among Top 3 MDAs in Best Website Performance in 2025

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The Bureau of Public Service Reforms (BPSR) has named the Nigerian Communications Commission (NCC) among the top three Ministries, Departments and Agencies (MDAs) of the Federal Government with the Best Ranking in Website Performance for 2025.

 

KANO FOCUS reports that this is coming barely three weeks after the telecom regulator was recognized as one of the top five best-performing Federal Government agencies for 2025 by the Presidential Enabling Business Environment Council (PEBEC) – a testament to the Commission’s consistency in investment in technology for ensuring efficient service delivery.

 

In the BPSR 2024/2025 scorecard ranking of agencies’ websites, the NCC came second in the ranking, trailing behind Galaxy Backbone Limited, which came first while the Nigeria Export Promotion Council (NEPC) clinched the third position, from a pool of 235 MDAs, whose website were evaluated.

 

BPSR deployed 14 evaluation criteria in include MDA’s website compliance with .gov.ng domain name, appearance and aesthetics (look and feel) of the website, content, relevance to MDAs mandate/government policy and the website’ structure. Others include website’s responsiveness (device compatibility), security, load time, usability/ease of navigation, availability/uptime, functionality, interactivity, accessibility and capacity building.

 

The recognition was announced at the official release of Federal Government 2024/2025 Scorecard Ranking for MDAs’ Website held at the Federal Ministry of Finance Auditorium in Abuja on Monday (December 22, 2025) while the award presentation took place at BPSR’s Office on Tuesday (December 23, 2025).

 

The award, which is an important index metric of the National e-Government Masterplan for determining the Nigeria e-Government Status, was received by the Commission in recognition of its commitment to maintaining a world-class website that enhances service delivery to the citizens.

 

Receiving the award on behalf of the Executive Vice Chairman of the NCC, Dr. Aminu Maida, the NCC’s Executive Commissioner, Technical Services, Abraham Oshadami, appreciated the BPSR for the recognition, describing the award as “another encouragement for the Commission to be a better public service institution leveraging digital platforms such as our web presence to enhance public service delivery to our various stakeholders, thereby implementing the Federal Government’s Ease of Doing Business policy direction.”

 

While presenting the award to the NCC, alongside other two agencies, BPSR’s Director-General, Mr. Dasuki Arabi, commended the top three for their proactive decisions in maintaining world-class websites, which are compliant with the Federal Government’s policy direction in effective and efficient service delivery to the citizens.

 

According to the DG, the 2024/2025 MDA’s websites’ ranking represents a collective effort of federal public institutions in Nigeria to be transparent, accountable and open in governance, as well as a confirmation to align with global best practices in service delivery to the citizens.

 

Developed about six years ago, Arabi said as a result of the annual ranking, more public institutions have indicated readiness to embrace reforms, and align with the policy direction of the current administration’s Renewed Hope agenda on improve governance for effective service delivery, as introduced by His Excellency President Bola Ahmed Tinubu.

 

“The ideals of harnessing and deploying technological tools for service delivery has become imperative following the COVID pandemic, and distortions of socio-economic system of nations, culminating in the evolution of competitiveness, cost effectiveness, and agile governance.

 

“As engine room of governance, it behoves on us in the public service to perform our statutory duties and we must put in place technological innovations and standardized websites to operate services as well as deliver service needs to citizens,” he said.

 

The Scorecard exercise, he said, is part of the BPSR reform broader function of conducting research on reform implementation efforts and presenting ‘best practice’ models to the entire Public Service, and to among others, improve access to government information, facilitate seamless financial transaction, eliminate corruption and cyber theft, as well as facilitate access to government services.

 

Speaking on the rigorous nature of the exercise that produced the top three winners, the DG said “in the past few weeks members of the Scorecard Jury drawn from inter-Ministerial Agencies, had worked tirelessly to mill websites of selected MDAs through a rigorous process of enduring criteria for the ranking and the outcome had also passed through a quality assurance mechanism to validate the outcome.”

 

 

 

Nnenna Ukoha

Head, Public Affairs

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