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Automation, Next Stage of Service Delivery in Public Sector – Danbatta  

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Nasiru Yusuf

 

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Umar Garba Danbatta has said leveraging the potential of Information and Communication Technology (ICT) to automate service delivery should be the next frontier of excellent service delivery to Nigerians by public institutions.

KANO FOCUS reports that Danbatta made the assertion in a goodwill message presented on his behalf by NCC’s Director, Public Affairs, Ikechukwu Adinde, at the opening ceremony of a three-day SERVICOM retreat, which started on December 1, 2021 at the Communications and Digital Economy Complex, Mbora, Abuja.

The retreat focused on, ‘Charter Performance Monitoring and Reporting’, was aimed at monitoring the implementation of the NCC’s Client Service Charter, identifying gaps, measuring and evaluating the progress of service delivery in the Commission.

SERVICOM, an acronym derived from SERVICE COMPACT WITH ALL NIGERIANS, speaks to a special social contract between the Federal Government through its institutions (Ministries, Department and Agencies) and the Nigerian people that ensures services are delivered in a courteous, prompt and efficient manner.

Speaking at the event, attended by staff of NCC, Adinde said the NCC has been living up to its expectation as one of the public institution that has continued to implement the Service Charter with all its various stakeholders.

The Director Public Affairs stated that the digital economy drive of the Federal Government should mean that more services be delivered online to the people of Nigeria and in a more efficient manner in line with the philosophy of SERVICOM.

He said the NCC is an important partner of SERVICOM in its journey towards service delivery and excellence, and invited the participants to recall that fact in the passion and commitment of Prof. Danbatta in ensuring that telecom service providers deliver optimal service to varied categories of stakeholders.

“Therefore, from our perspective as regulator of the digital ecosystem in Nigeria, we feel that automation of service should be the next stage of service delivery.

While we have started this journey with the example of REMITA, which has brought about a lot of efficiency and transparency into the payment remittances by public and Ministries, Department and Agencies (MDAs) of government,” Adinde stated.

On the implementation of the NCC Charter for SERVICOM, Adinde said the NCC boasts of one of the best and brightest brains that could be found in the public sector as civil servants, who are ingrained with good work ethics and culture.

“Our staff are renowned for their warmth and geniality when dealing with internal and external stakeholders. They work as a team on the principle of achieving Specific Measurable, Achievable, Realistic, and Time-bound (SMART) objectives of the Commission,” he said.

Adinde also listed the roles of the Commission in collaborating with other MDAs in various ways, in order to achieve policy objectives of government in many fronts.

He also highlighted a number of corporate social responsivity (CSR) projects of the Commission being implemented singly or jointly with other MDAs towards achieving the objective of government to serve the citizenry better.

As a further demonstration of the duty NCC owes telecoms consumers, whose interest must be protected in line with Nigerian Communications Act (NCA), 2003, Adinde said NCC created the Consumer Affairs Bureau in September 2001, to ensure consumer protection through policy development and monitoring, advocacy, as well as information and education of all shades of stakeholders.

“Consequently, NCC is one of the few MDAs that has a dedicated toll-free number, designed specifically for the escalation of issues between telecommunications service providers and consumers.

We also constantly monitor the Quality of Service (QoS), ensuring that service delivery issues are within the acceptable key performance indicators (KPIs),” Adinde said.

Meanwhile, the National Coordinator/Chief Executive Officer of SERVICOM, Nnena Akajemili, in her remark at the event, commended NCC for contributing to the cultivation of effective communication between the Commission and its various stakeholders for improved service delivery.

Akajemili acknowledged the commitment of NCC towards facilitating major activities, even as she affirmed that the Commission had improved significantly in delivering its key regulatory functions.

Akajemili also observed that NCC went the extra mile in engaging its stakeholders as well as creating affinity between itself and its stakeholders.

Akajemili stated that she was particularly gratified by NCC’s contribution of 11.94 per cent to the nation’s Gross Domestic Product (GDP), based on the National Bureau of Statistics (NBS) report for the third quarter of 2021. However, the SERVICOM Chief Executive beseeched the Commission sustain and expand on its collaboration with other Ministries, Departments and Agencies (MDAs) specifically in the area of data management, CSR, Value Added Services (VAS) and short codes, to enhance greater synergy among MDAs.

Head, Legislative and Government Relations, NCC and SERVICOM Nodal Officer at the Commission, Bashir Bello, said SERVICOM, as a service delivery initiative, requires everyone to put in his or her best in achieving desired objectives.

He emphasized the role of Management’s support, education, and commitment towards improving and consolidating the various SERVICOM interventions that had been initiated.

The event was attended by SERVICOM Team leads, departmental liaisons officers in the NCC, SERVICOM rapporteurs, and other staff of the Commission.

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ASUU threatens to embark on strike over financial mismanagement in KUST Wudil

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Nasiru Yusuf

The Academic Staff Union of Universities, Kano University of Science and Technology (ASUU-KUST), Wudil has expressed serious dismay and sorrow over the financial management style of the authority of KUST, Wudil, which is largely characterized by embezzlement and bogus expenditure.

KANO FOCUS reports that ASUU alleged that over the years the registration fees collected from the students were squandered and misapplied.

A statement sent to KANO FOCUS by chairman ASUU KUST Wudil, Muhammad Sani Gaya jointly signed by his secretary Murtala Muhammad the union is vehemently against the use of any component of registration fees to offset a loan facility amounting to N 200 Million with 10% interest utilized in procuring eight (8) exotic vehicles for the former Pro-Chancellor, A.B Mahmoud SAN and Principal officers of the university.

The statement observed that “The procurement violated section 16 subsection (1), section 24, section 25 and section 42 of the Public Procurement Act 2007 and Kano State Appropriation Law 2019.

“The students who went for SIWES in 2020/2021 session were not given Log book for daily record of the experiences gained, despite collecting N 500 for the Log book and N 3000 for SIWES/TP in the registration fees.

“Students pay N3000 as internet service charges; however, the internet service has become history in the university. There is also inadequate supply of pharmaceutical drugs and other medical facilities despite collecting fees from the students. The students are made to enroll into non-functional health insurance scheme.”

According to ASUU Salary arrears of Staff ranging from one to three months, were not paid and their pension contributions for the said period were deducted.

ASUU alleged that misappropriation and misapplication of funds has become a norm of the university authority.

“To this effect, the university authority has diverted over N 352 Million of staff pension contributions in gross violation of section 11 subsection 3 (b) and 70(2) of the pension reform Act 2014 and section 7(2) of Kano state pension and gratuity Law.

“Furthermore, the taxes deducted from the staff salaries have not been fully remitted to Kano Internal Revenue Service (KIRS).

“It became so embarrassing that the KIRS had to drag the university to Tax Appeal Tribunal in Kaduna after what they described as the nonchalance of the university authority to respond to the KIRS correspondences on the unremitted tax deductions. This singular action has already tarnished the good image of the University as a corporate entity.

“The union is strongly calling on the university authority to immediately address the aforementioned issues to avoid industrial dispute.”

The KUST management reacts

However, a statement sent to KANO FOCUS later in the day by the university’s spokesperson Sa’idu Abdullahi Nayaya dismissed the allegations as false, saying that the University did not violate any provision of the Procurement act or Financial Regulations.

According to the statement, all account books of the University are kept clean and up-to-date and there is no any iota of financial embezzlement.

The statement added that all outstanding issues requiring Government attention are receiving attention from the Government.

it observed that all issues raised are the same issues submitted to the Visitation Panel that have just concluded its assignment, noting that issues raised were stale as they have been addressed and explained for over five (5) years.

“The Management of the University stands firm in its resolve and commitment to keep ensuring a peaceful and conducive atmosphere for academic and administrative activities in order to see to the realization of the objectives of the founding fathers of the University.

“The Management, once again solicits the understanding, cooperation and support from all people in ensuring that KUST is taken to the next level.

“The Management, once again solicits the understanding, cooperation and support from all people in ensuring that KUST is taken to the next level,” the statement concluded.

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Armed Forces hospital Kano gets new pediatric surgical theatre

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pediatric surgical theatre to Armed Forces Specialist Hospital, Kano.

Nasiru Yusuf

A Non Governmental Organisation Smile Train has donated a pediatric surgical theatre to Armed Forces Specialist Hospital, Kano.

KANO FOCUS reports that the facility was commissioned by Emir of Dutse, Nuhu Muhammad Sanusi.

Speaking at the occasion the chief of Defence staff Lucky Irabor applauded the initiative.

Irabor, represented by Ginikanwa Nwosu said the Nigerian Armed Forces will continue to collaborate with relevant agencies in providing quality pediatric treatment to children as part of it corporate social responsibility.

Nwosu, a Major General in Nigerian army said the surgical theatre will help in solving cleft challenge in children.

According to him the centre is accessible to all Nigerians.

pediatric surgical theatre, Armed Forces Specialist Hospital, Kano.

“The paediatric surgical centre is not only beneficial to the Nigerian Army, it is beneficial to every citizens especially children from every part of the country with the deformity known as cleft. It is basically for them. Because the Armed Forces specialist Hospital, Kano is also open for the treatment of the general public.

“It is heartening to see this high level of collaboration to bring succour not just to members of Armed Forces and their family but the general public,” Nwosu said.

While donating the equipment, regional director of VP Smile Train and Africa Nkeiruka Obi said their aim is to ensure every child enjoys free access to cleft surgery.

pediatric surgical theatre, Armed Forces Specialist Hospital, Kano.

“This is in line with our mission to ensure that every child or every adult one with cleft in every part of the world is giving access to free and comprehensive cleft care. So that they are able to live healthy and productive life,” Mrs Obi said.

pediatric surgical theatre, Armed Forces Specialist Hospital, Kano.

The chairman of Grassroots smile initiative Adetokunbo Adebola said the facility now gets pediatric operating suit, recovery room fully equipped with 3D cone beam cephalometric x-ray machine and royal dental clinic.

This according to him, is to strengthen comprehensive healthcare services in the hospital.

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Court fixes March 17 for hearing of Yunusa Yellow’s appeal

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Yunusa Yellow

Nasiru Yusuf

The Court of Appeal, Portharcourt Division has fixed March 17, for hearing of the substantive appeal.

KANO FOCUS reports that one of the counsel to Yunusa Dahiru (Yellow), Sunusi Musa announced this in a Facebook post on Tuesday.

Other counsels to Yunusa Yellow present at the court include Huwaila Muhammad, Abdul Muhammad Rafindadi and Kayode Olaosebikan.

The Trial

The case of Yunusa and Ese generated a lot of reactions in 2015 when it was first reported.

Yunusa was arrested and arraigned at the Federal High Court, Yenagoa in 2016 in the suit number FHC/YNG/17c/2016 on a five-count charge of criminal abduction, illicit sex, sexual exploitation and unlawful carnal knowledge of a minor.

Part of the charges against Yunusa read: “That you, Yunusa Dahiru, a male, resident in Opolo-Eipie area of Yenagoa in Bayelsa State, conspired with the duo of Dankano Mohammed and Mallam Alhassan, between August, 2015 and February, 2016, to commit an offence of abduction and thereby committed offence punishable under section 27(a) of the Trafficking in Persons (Prohibition) Enforcement and Administration Act, 2015.”

In May 2020 the Federal High Court sitting in Yenagoa, Bayelsa State, sentenced Yunusa, to 26 years imprisonment for child trafficking and sexual exploitation of Ese Oruru.

Ese was reportedly abducted by Yellow in Bayelsa in 2015, taken to Kano State where she was allegedly forcefully married and impregnated by Dahiru.

While delivering judgement Justice Jane Inyang, held that Yunusa was not guilty of count one which bothered on abduction.

The judge, however, found him guilty of child trafficking, illicit sex, sexual exploitation and unlawful carnal knowledge.

He was jailed five years in count two (Child trafficking), seven years in count three (illicit sex), seven years in count four (Sexual exploitation) and seven years in count five (Unlawful carnal knowledge).

The judge, however, held that the sentences should run consecutively, which means the convict will spend a maximum of 26 years in jail.

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