Headlines
NCC set to review online complaints management
Nasiru Yusuf
The Nigerian Communications Commission (NCC) on Tuesday inaugurated an in-house inter-departmental committee to harmonise existing consumer outreach programmes and to develop a way to effectively manage consumers’ complaints received from the Commission’s online media platforms.
Inaugurating the 12-member committee, the Executive Commissioner, Stakeholder Management at NCC Adeleke Adewolu, said the growing sophistication of consumers shows a rising demand for non-traditional media to engage the commission and seek redress.
The committee would be chaired by the head of Consumer Affairs Bureau (CAB) of the Commission in Abuja, Ismail Adedigba.
Mr Adewolu stated that one of the primary statutory responsibilities of the NCC is the protection of the interest of the consumers of telecoms and ancillary services.
He noted that the Commission has, over the years, deployed a number of consumer engagement platforms in addition to other direct and indirect channels for consumers to seek information on the products and services offered by telecom licensees.
He recalled that licencees, particularly the mobile network operators (MNOs), just like the regulator, now have 24/7 response teams manning their Twitter, Facebook, Instagram and other social media platforms so as to instantly respond to consumers.
“As a regulator, the NCC cannot be left behind. We must carefully coordinate the activities carried out through the traditional engagement channels and the social media platforms in order to effectively and efficiently deliver on the commission’s mandate of protecting, informing and educating (PIE Mandate) the consumers in line with the cost-cutting measures prescribed by the Federal Government,” Mr Adewolu explained.
The Committee’s Terms of Reference include:
- Review of existing consumer affairs outreach programmes with a view to coming up with improved ways of disseminating, educating and creating awareness effectively.
- Develop collaborative mechanisms between Consumer Affairs Bureau and Public Affairs Departments in executing consumer outreach programmes using online social media platforms.
The Executive Commissioner also directed the committee to develop guidelines on handling consumer complaints received via online social media channels for timely and effective resolutions.
He reminded the Committee of the centrality of the digital, online and social media channels as emergent communication platforms that have to be utilised to reach as many stakeholders as possible.
He also noted that doing so is in sync with the Federal Government’s commitment to the implementation of the new digital economy policy and strategy being coordinated by the Commission’s supervising ministry, the Federal Ministry of Communications and Digital Economy.
Mr Adewolu tasked the Committee, which is expected to submit its report within a month, “to take personal responsibility for the prompt delivery of highest quality output, to think outside the box, be innovative and to take a collaborative approach which respects the views of all members.”
Nasiru Yusuf Ibrahim
Alhaji Aliyu Lawan, popularly known as Majidadin Dambatta, has congratulated Alhaji Umar Haruna Doguwa on his election as Chairman of the All Progressives Congress (APC) in Kano State.
In a congratulatory message shared via Facebook, Lawan described Doguwa’s emergence as well deserved and expressed confidence in his ability to lead the party effectively in the state.
He also extended his congratulations to other executive members elected alongside Doguwa into various party offices, noting that their emergence reflects the trust and confidence reposed in them by party members and stakeholders across Kano State.
According to him, the development is a clear testament to the dedication, loyalty and commitment of the newly elected leaders to the unity, stability and progress of the party.
Lawan further prayed that Allah grants the new chairman and his team wisdom, strength and foresight as they assume the responsibility of steering the affairs of the APC in Kano State.
He expressed optimism that the new leadership would promote harmony, inclusiveness and effective leadership within the party, while bringing renewed vigour, unity and success to the APC in the state and beyond.
Nasiru Yusuf Ibrahim
The Kano State House of Assembly has issued a notice of impeachment to the Deputy Governor of Kano State, Comrade Aminu Abdulsalam Gwarzo.
KANO FOCUS reports the notice followed the presentation of a report by the Majority Leader of the House, Hon. Lawan Hussaini Chediyar Yan Gurasa, during plenary on Wednesday. The sitting was presided over by the Speaker, Jibril Isma’il Falgore.
While presenting the report, the Majority Leader explained that the action was taken in line with Section 188 of the Constitution of the Federal Republic of Nigeria, which outlines the procedure for the impeachment of a governor or deputy governor.
According to him, the impeachment notice was endorsed by 38 members of the Assembly.
He further stated that once the notice is formally served on the deputy governor, he will have 14 days to respond to the allegations contained in the document.
The development marks the beginning of the constitutional process that could lead to the impeachment of the deputy governor if the procedure continues as stipulated by law.
Nasiru Yusuf Ibrahim
Governor Abba Kabir Yusuf has expressed deep sorrow over the death of former Kano State Commissioner of Finance and renowned academic, Professor Kabiru Isa Dandago.
KANO FOCUS reports that the governor’s reaction was contained in a statement issued on Wednesday by his spokesperson, Sunusi Bature Dawakin Tofa, Director General, Media and Publicity, Government House, Kano.
Governor Yusuf described the late Prof. Dandago as a dedicated public servant and accomplished scholar whose contributions to education and governance left lasting footprints in Kano State.
He noted that the former finance commissioner served the state with integrity and commitment and was widely respected for his professionalism, humility and passion for knowledge.
According to the governor, Kano State has lost a valuable son whose experience and wisdom greatly enriched both public service and the academic community.
Governor Yusuf extended his heartfelt condolences to the family of the deceased, the academic community and the people of Kano State over what he described as an irreparable loss.
He prayed that Almighty Allah forgives the shortcomings of the late Prof. Dandago, grants him Aljannatul Firdaus and gives his family and loved ones the fortitude to bear the loss.
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