News
NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021
Nasiru Yusuf
The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.
According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.
KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.
A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.
A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.
With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.
On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.
Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.
He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.
“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.
Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.
Nasiru Yusuf Ibrahim
A former Governor of Kano State Dr. Rabiu Musa Kwankwaso, has commended the Inspector-General of Police, Olatunji Disu, for ordering a fresh investigation into the disappearance of activist and lecturer Abubakar Idris Dadiyata.
KANO FOCUS reports that Kwankwaso made the remarks in a statement posted on his Facebook page on Saturday following recent testimony by a former aide to an ex-state governor, who allegedly claimed that police officers were responsible for Dadiyata’s disappearance in Kaduna.
Dadiyata, a lecturer and social media commentator, was abducted in 2019, and his whereabouts have remained unknown since then.
According to Kwankwaso, he and his associates have consistently advocated for a thorough investigation into the incident and for those responsible to be brought to justice.
He described the Inspector-General’s directive for a comprehensive investigation as a “decisive and long-overdue action,” expressing hope that the process would uncover the truth behind the disappearance.
The former governor also urged police authorities to place individuals named in the allegations under close surveillance to prevent interference with the investigation.
Kwankwaso further called on the government to ensure that Dadiyata, if found alive, and his family receive adequate compensation for the trauma and hardship they have endured over the years.
He commended members of the public for sustaining advocacy efforts on the case and also praised Abba Hikima Fagge for what he described as his important role in the latest developments surrounding the investigation.
Kwankwaso expressed optimism that the renewed probe would ultimately deliver truth and justice in the case.
Nasiru Yusuf Ibrahim
The Director General of the Telecommunications Regulatory Board (ART) of the Republic of Cameroon, Philemon Zoo Zame, on Wednesday visited the headquarters of the [Nigerian Communications Commission (NCC) in Abuja for a benchmarking exercise aimed at strengthening regulatory collaboration and knowledge sharing between both countries.
KANO FOCUS reports that during the visit, the Cameroonian telecom regulator met with the Executive Vice Chairman and Chief Executive Officer of NCC, Aminu Maida.
A statement issued by Ayiabari A. Kigbara, Manager, Media Relations, Public Affairs Department of the NCC, said the engagement focused on exchanging ideas and best practices in telecommunications regulation, with emphasis on enhancing efficiency and development within the sector.
Nasiru Yusuf Ibrahim
Dangote Petroleum Refinery and Petrochemicals Limited has announced that its ex-depot price of Premium Motor Spirit (PMS) remains unchanged, reaffirming its commitment to stability in Nigeria’s domestic energy market.
In a statement issued by Esan Sunday, Head of Media Relations, Branding and Communication, the company said sustaining the current price reflects its efforts to cushion the broader economy against external shocks. It noted that by absorbing prevailing cost pressures, the refinery is helping to moderate inflationary risks, promote energy affordability, and ensure uninterrupted fuel supply amid ongoing global uncertainties.
The company reiterated its dedication to the steady supply of high-quality petroleum products to the Nigerian market, while aligning with national objectives of price stability and energy security.
It also urged the public to rely solely on official communications from the refinery for accurate and up-to-date information regarding its operations and pricing.
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Cameroon telecom regulator visits NCC for benchmarking exercise
Dangote Refinery maintains ex-depot price of PMS
Tinubu congratulates Garo on appointment as Kano deputy governor
Ganduje acknowledges Sanusi II as Emir of Kano, 6 years after dethroning him
Kano SUBEB disowns fake teachers’ recruitment results
Sarkin Fulanin Jaidinawa Abubakar Gwadabe Buhari dies, funeral set for Wednesday
Kano Judicial Commission sanctions Shariah Court Judges, other staff over misconduct
Tinubu nominates Kano’s Rabiu Umar as new NMDPRA chief
