News
NCC Resolves 99.2% of Telecom Consumer Complaints in Q1 2021
Nasiru Yusuf
The Nigerian Communications Commission (NCC) has resolved 99.2 per cent of service-related complaints received from telecom consumers across the major network operators in Q1, 2021.
According to the Q1, 2021 Report on Complaint Management issued by the Consumer Affairs Bureau of the Commission, a total of 3,019 consumer complaints were received from four complaint channels established by the Commission as compared to 2,854 complaints received in the Q1, 2020.
KANO FOCUS reports that the consumer complaint channels include the Commission’s Contact Centre, through which the toll-free number 622 is managed, NCC Consumer Portal, NCC social media platforms and written complaints.
A statement sent to KANO FOCUS by the commission’s spokesperson Ikechukwu Adinde of the 3,019 consumer complaints, 2,995 consumer complaints, representing 99.2 per cent, were successfully resolved while only 24, representing 0.8 per cent, which were escalated to service providers, are pending resolution from the respective service providers in line with the revised Consumer Complaint/Service Level Agreement (CC/SLA) of 2019.
A breakdown of the consumer complaints received within the period under review shows that 2,759 (91.4 per cent) came through the NCC Contact Centre; 188 (6.2 per cent) were received via the NCC Consumer Portal; 50 (1.7 per cent) complaints came to the Commission through its various social media platforms, while 22 (0.7 per cent) were written complaints.
With respect to breakdown by service providers’ customers, 1,261 (51.8 per cent) of the total complaints were lodged by MTN customers, 973 representing 32.2 per cent relate to Airtel subscribers, 549 (18.2 per cent) were accounted for by Globacom subscribers; 179 (5.9 per cent) by 9Mobile customers, while the remaining 52 complaints came from customers of other licensees.
On a month-on-month basis, 971 complaints were received in January, 1,039 in February and 1,009 in March. The report also shows that issues related to billings, quality of service/experience for voice as well as quality of service/experience for data were the three topmost complaint types from telecom consumers in the period under review.
Commenting on the report, the Executive Vice Chairman of NCC, Prof. Umar Garba Danbatta, said NCC, as a consumer-centric telecoms regulator, will continue to explore new initiatives to strengthen the existing consumer complaints management process while ensuring prompt and satisfactory resolution of all complaints.
He urged the consumers to continue to take advantage of the various channels made available by the Commission, including the 622 toll-free consumer complaints line, the Commission’s consumer web portal on its website and other social media channels to promptly lodge their complaints in the event of service dissatisfaction.
“NCC’s actions in this regard are in line with its mandate to protect and defend the rights and interests of the consumer, and to give concrete expression to its faith in the consumer as the lifeblood of the telecoms sector,” Danbatta said.
Expressing satisfaction with the report, Danbatta emphasised that the Commission will remain committed, in collaboration with relevant stakeholders, to continually improve quality of service both for voice and data services, assuring consumers of NCC’s readiness to always defend their rights and interests.
Nasiru Yusuf Ibrahim
Nigeria’s Vice President, Kashim Shettima, on Tuesday received a delegation from the Association of Kano Business Community at the Presidential Villa, Abuja, during a thank-you visit to President Bola Ahmed Tinubu.
KANO FOCUS reports that the delegation expressed appreciation to the Federal Government for its support to traders and other victims affected by the recent fire incident that razed several sections of the popular Singer Market in Kano.
Speaking during the meeting, the Vice President reaffirmed the Federal Government’s commitment to collaborating with the Kano State Government and relevant agencies to prevent a recurrence of fire outbreaks in markets across the state.
He assured the delegation that President Tinubu has the interests of Kano people at heart, noting that the N5 billion approved as immediate relief for victims was based on the findings of a preliminary assessment of the damage caused by the inferno.
Shettima reiterated that the Federal Government would continue to support efforts aimed at restoring commercial activities and strengthening safety measures in markets to protect lives and property.
Nasiru Yusuf Ibrahim
The Kano State Government has inaugurated a 23-member committee to oversee the transparent and equitable distribution of financial assistance and relief materials to victims of the recent Singer Market fire disaster.
KANO FOCUS reports that the inauguration was carried out on behalf of the Secretary to the State Government, Umar Faruq Ibrahim, who chairs the committee. The event was presided over by the state Attorney-General and Commissioner for Justice, Abdulkarim Kabiru Maude.
According to the Attorney-General, the committee comprises representatives from key government agencies, security services, the Kano Emirate Council, religious leaders, and affected traders.
He said the panel’s mandate includes assessing the extent of losses, verifying genuine victims, ensuring timely distribution of support, and recommending measures to prevent future fire incidents.
The intervention follows support approved by President Bola Ahmed Tinubu, as well as contributions from the APC Governors Forum. It also comes in addition to earlier assistance provided by Governor Abba Kabir Yusuf and the Deputy Senate President, Barau I. Jibrin.
The state government reaffirmed its commitment to supporting victims of the disaster and restoring commercial activities at Singer Market.
Nasiru Yusuf Ibrahim
The Kano State Government has announced Saturday, March 1, 2026, as the commencement date for the Eid-el-Fitr break for all public and private primary and post-primary schools in the state.
KANO FOCUS reports that the announcement, contained in the approved 2025/2026 academic calendar, applies to both day and boarding schools across the state.
According to a statement issued by the Director of Public Enlightenment, Musbahu Aminu Yakasai, parents and guardians of pupils and students in boarding schools are expected to convey their wards home by the early hours of Friday, February 28, 2026.
The statement further explained that boarding school students are to resume on Sunday, March 22, 2026, while day students are to resume on Monday, March 23, 2026.
It added that the second term will continue from Sunday, March 22, 2026, and end on Saturday, April 18, 2026.
The government directed all public and private schools in the state to comply strictly with the directive, warning that non-compliance would be treated as a breach of government instructions.
The Commissioner for Education, Ali Haruna Abubakar Makoda, urged parents and guardians to ensure full compliance with the approved resumption dates.
He appreciated parents and residents of the state for their continued cooperation and support to the ministry, and wished pupils and students a successful completion of the Ramadan fast and hitch-free Sallah celebrations.
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