News
Automation, Next Stage of Service Delivery in Public Sector – Danbatta
Nasiru Yusuf
The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Umar Garba Danbatta has said leveraging the potential of Information and Communication Technology (ICT) to automate service delivery should be the next frontier of excellent service delivery to Nigerians by public institutions.
KANO FOCUS reports that Danbatta made the assertion in a goodwill message presented on his behalf by NCC’s Director, Public Affairs, Ikechukwu Adinde, at the opening ceremony of a three-day SERVICOM retreat, which started on December 1, 2021 at the Communications and Digital Economy Complex, Mbora, Abuja.
The retreat focused on, ‘Charter Performance Monitoring and Reporting’, was aimed at monitoring the implementation of the NCC’s Client Service Charter, identifying gaps, measuring and evaluating the progress of service delivery in the Commission.
SERVICOM, an acronym derived from SERVICE COMPACT WITH ALL NIGERIANS, speaks to a special social contract between the Federal Government through its institutions (Ministries, Department and Agencies) and the Nigerian people that ensures services are delivered in a courteous, prompt and efficient manner.
Speaking at the event, attended by staff of NCC, Adinde said the NCC has been living up to its expectation as one of the public institution that has continued to implement the Service Charter with all its various stakeholders.
The Director Public Affairs stated that the digital economy drive of the Federal Government should mean that more services be delivered online to the people of Nigeria and in a more efficient manner in line with the philosophy of SERVICOM.
He said the NCC is an important partner of SERVICOM in its journey towards service delivery and excellence, and invited the participants to recall that fact in the passion and commitment of Prof. Danbatta in ensuring that telecom service providers deliver optimal service to varied categories of stakeholders.
“Therefore, from our perspective as regulator of the digital ecosystem in Nigeria, we feel that automation of service should be the next stage of service delivery.
While we have started this journey with the example of REMITA, which has brought about a lot of efficiency and transparency into the payment remittances by public and Ministries, Department and Agencies (MDAs) of government,” Adinde stated.
On the implementation of the NCC Charter for SERVICOM, Adinde said the NCC boasts of one of the best and brightest brains that could be found in the public sector as civil servants, who are ingrained with good work ethics and culture.
“Our staff are renowned for their warmth and geniality when dealing with internal and external stakeholders. They work as a team on the principle of achieving Specific Measurable, Achievable, Realistic, and Time-bound (SMART) objectives of the Commission,” he said.
Adinde also listed the roles of the Commission in collaborating with other MDAs in various ways, in order to achieve policy objectives of government in many fronts.
He also highlighted a number of corporate social responsivity (CSR) projects of the Commission being implemented singly or jointly with other MDAs towards achieving the objective of government to serve the citizenry better.
As a further demonstration of the duty NCC owes telecoms consumers, whose interest must be protected in line with Nigerian Communications Act (NCA), 2003, Adinde said NCC created the Consumer Affairs Bureau in September 2001, to ensure consumer protection through policy development and monitoring, advocacy, as well as information and education of all shades of stakeholders.
“Consequently, NCC is one of the few MDAs that has a dedicated toll-free number, designed specifically for the escalation of issues between telecommunications service providers and consumers.
We also constantly monitor the Quality of Service (QoS), ensuring that service delivery issues are within the acceptable key performance indicators (KPIs),” Adinde said.
Meanwhile, the National Coordinator/Chief Executive Officer of SERVICOM, Nnena Akajemili, in her remark at the event, commended NCC for contributing to the cultivation of effective communication between the Commission and its various stakeholders for improved service delivery.
Akajemili acknowledged the commitment of NCC towards facilitating major activities, even as she affirmed that the Commission had improved significantly in delivering its key regulatory functions.
Akajemili also observed that NCC went the extra mile in engaging its stakeholders as well as creating affinity between itself and its stakeholders.
Akajemili stated that she was particularly gratified by NCC’s contribution of 11.94 per cent to the nation’s Gross Domestic Product (GDP), based on the National Bureau of Statistics (NBS) report for the third quarter of 2021. However, the SERVICOM Chief Executive beseeched the Commission sustain and expand on its collaboration with other Ministries, Departments and Agencies (MDAs) specifically in the area of data management, CSR, Value Added Services (VAS) and short codes, to enhance greater synergy among MDAs.
Head, Legislative and Government Relations, NCC and SERVICOM Nodal Officer at the Commission, Bashir Bello, said SERVICOM, as a service delivery initiative, requires everyone to put in his or her best in achieving desired objectives.
He emphasized the role of Management’s support, education, and commitment towards improving and consolidating the various SERVICOM interventions that had been initiated.
The event was attended by SERVICOM Team leads, departmental liaisons officers in the NCC, SERVICOM rapporteurs, and other staff of the Commission.
Aminu Abdullahi
The adolescent girls initiative for learning and empowerment AGILE has been described as a major catalyst to educational development.
KANO FOCUS reports that the Emir of Rano, Alhaji Muhammad Isa Umaru, made the indication while receiving AGILE team in his palace.
According to him, Kano has witnessed significant progress in girl child education facilitated by AGILE, hence the need for traditional institutions and relevant stakeholders to contribute their quota to achieve the desired objectives.
He noted that, Rano Emirate has been at the forefront of ensuring enrollment retention and completion of girls education through various initiatives.
The emir called on the Adolescent Girls Initiative for Learning and Empowerment (AGILE) to upgrade the girls school in his community.
The monarch said, the school, located beside the palace, requires expansion to accommodate a larger number of students.
The traditional ruler suggested that AGILE should visit the school to assess its condition, saying that, relocating the school to a bigger location had been earlier considered.
In his remarks the permanent secretary Kano state ministry of education Alhaji Bashir Baffa explained that, they were at the palace to seek for support and blessings form the royal father.
He said, AGILE has fostered an enabling environment for girls through promoting behavioral changes through communication campaigns engagement with traditional rulers and advocacy.
He maintained that, the team has embarked on advocacy visits to all relevant stakeholders at community and state levels on the importance of girls education.
Alhaji Baffa hinted that the state government had declared a state of emergency on education, hence the need for the traditional institution to contribute its quota to achieve the desired objectives.
He posited that, the team will visit the school to see possible ways of intervening for the development of education.
The permanent secretary also used the opportunity to condole Rano emirate over the killing of its indigenes in Uromi.
KANO FOCUS reports that, earlier the team has paid a similar visit to Karaye Emirate council as part of efforts to advocate for support from the traditional institution and relevant stakeholders.
Aminu Abdullahi Ibrahim
The Kano State Ministry of Education’s Adolescent Girls Initiative for Learning and Empowerment (AGILE) Project, supported by the World Bank, has successfully renovated over 1,300 senior and junior secondary schools in the state in the last three years.
KANO FOCUS reports that the state commissioner for education, Alhaji Ali Haruna Makoda, disclosed this during a visit to the Karaye Emirate on Tuesday.
He added that the AGILE program has enrolled more than 30,000 girls through targeted outreach, grants, and its Second Chance education initiative.
Makoda further revealed that the state government has finalized plan to construct 130 new schools in rural communities, with over 35,000 girls already benefiting from financial assistance under the scheme.
He urged the Karaye Emirate to lend full support to the program and prioritize girls’ education.
In his remarks, the Emir of Karaye, Alhaji Muhammad Maharaz, pledged the emirate’s commitment to advancing girls’ education in Kano State.
He commended the state government and the commissioner for their dedication to the programme’s success.
“It is our collective responsibility to support this initiative,” the Emir stated, calling for measures to ensure beneficiaries complete their education with strong academic outcomes.
The commissioner’s delegation consist of the Kano State AGILE Project Coordinator, Malam Mujitapha Aminu and other members of State Programme Implementation Unit (SPIU).
Aminu Abdullahi Ibrahim
Bayero University Kano (BUK) on Monday celebrated the 50th anniversary of its Faculty of Education and inaugurated its Alumni Association at the Convocation Arena of the university’s new campus.
KANO FOCUS reports that the event was graced by government officials, education stakeholders, and alumni all gathered to commemorate the faculty’s contributions to Nigeria’s educational sector.
In her keynote address, the State Minister for Education, Mrs. Suwaiba Sa’id Ahmad announced the Federal Government’s Sector Renewal Initiative designed to transition Nigeria from a resource-based to a knowledge-based economy.
She highlighted that the aim of the renewal initiative consists of – Reducing the number of out-of-school children; combating learning poverty; nhancing skills development and human capital for the labor market
The minister noted that the initiative prioritizes Technical and Vocational Education and Training (TVET); Science, Technology, Engineering, and Mathematics (STEM); Digital literacy and education quality assurance.
Mrs. Ahmad disclosed that the Federal Government had disbursed ₦35 billion to 261 beneficiaries under the Nigerian Education Loan Fund (NELFUND), with BUK among the top beneficiaries.
“So far, the scheme has received 420 applications, and we are scaling up investments,” she stated.
She further confirmed that President Bola Ahmed Tinubu approved ₦120 billion to boost TVET programs, with plans to train 650 youths in technical, vocational, and digital skills over the next two years.
Emeritus Professor Sani Ahmad Sufi, former Permanent Secretary of the Ministry of Education, praised the faculty for its high-quality graduates.
“Our pride lies not just in the number of graduates produced yearly, but in their impact across Nigeria and beyond,” he said.
He added that the faculty has produced Nigeria’s largest pool of graduate teachers many of whom hold key positions nationally and internationally.
The National Chairman of the All Progressives Congress (APC), Dr. Abdullahi Umar Ganduje applauded the faculty for its significant role in advancing education in Nigeria.
The event concluded with awards presented to distinguished alumni and supporters of the faculty in recognition of their contributions to its growth.
Kano: A City of Memory, Enterprise and Enduring Spirit
Emir of Rano lauds AGILE for educational intervention
Kano AGILE renovates 1,300 schools, enrolls 30,000 girls in three years
BUK Faculty of Education celebrates 50 years anniversary, launches Alumni Association
Governor Yusuf Champions Education, Resolves Certificate Crisis for Kano Graduates
Book Review: Quintessential Elegance in Islamic Scholarship, Sheikh Ibrahim Khaleel
Emir Sanusi II Calls for Justice Over Killing of Kano Indigenes in Edo
IGP Orders Kano Police to Investigate Emir Sanusi, Withdraws Invitation from Force HQ
Emir Sanusi II Warns Against Internal Betrayal and External Meddling in Kano
