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NCC assures Nigerians of improved telecom services amid quality concerns

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Nasiru Yusuf Ibrahim

 

The Nigerian Communications Commission (NCC) has acknowledged growing public concerns over the quality of telecommunications services in parts of the country, assuring consumers that efforts are underway to improve network performance and service delivery nationwide.

 

In a statement issued on Wednesday by the Head of Public Affairs, Mrs Nnenna Ukoha, the Commission said it recognised the frustration experienced by consumers due to dropped calls, slow internet speeds, unstable data services, and other service disruptions affecting daily activities.

 

According to the Commission, telecommunications services have become central to economic and social activities, including business, education, and access to essential services, stressing that consumers deserve reliable services and value for money.

 

The NCC disclosed that improving Quality of Service (QoS) has remained a major regulatory priority over the past two years. It said the Commission had intensified monitoring of Mobile Network Operators (MNOs), Internet Service Providers (ISPs), and Tower Companies, while strengthening data-driven oversight and engagement with relevant institutions to tackle structural challenges affecting service delivery.

 

The Commission noted that the telecommunications sector is currently undergoing one of its largest network expansion and modernisation drives in recent years, following what it described as a prolonged period of under-investment.

 

According to the statement, Mobile Network Operators invested over ₦2.13 trillion in network infrastructure and upgrades in 2025 alone, while Tower Companies committed an additional ₦373.8 billion to the sector. These investments supported the addition and upgrade of more than 2,800 telecommunications sites across the country.

 

The NCC explained that the interventions included deployment of additional 4G and 5G infrastructure, expansion of fibre backhaul systems, targeted installations in high-demand urban areas, rollout of services to underserved communities, and replacement of ageing network equipment.

 

It added that the expansion drive has continued into 2026, with operators committing to add or upgrade more than 12,000 sites within the year, of which nearly 3,000 have already been completed. The Commission further disclosed that over 730 new 5G sites had been deployed across 27 states so far in 2026.

 

The Commission also revealed that it had facilitated the reallocation of idle and underutilised radio spectrum among the three major mobile network operators in line with its Spectrum Trading Guidelines. According to the NCC, the move is aimed at improving spectral efficiency, increasing network capacity, and enhancing service performance.

 

The statement noted that recent Quality of Service and Quality of Experience assessments conducted by the Commission indicated gradual improvements in network coverage, capacity, and average data download speeds in several parts of the country.

 

It said national median download speeds had increased from 16.5Mbps in January 2024 to 20Mbps currently, while 4G penetration rose from 45 per cent to 54 per cent within the same period. Power availability at telecom towers also improved from a national average of 99.3 per cent in January 2025 to 99.7 per cent presently.

 

Despite the improvements, the Commission admitted that consumers in some locations still experience poor call quality, congestion, slow internet speeds, and service instability, stressing that operators must accelerate the pace and consistency of improvements.

 

The NCC also disclosed that it is conducting a market study aimed at creating a wholesale broadband market segment to enable smaller and localised Internet Service Providers to expand internet access at lower costs. It said the initiative complements government-backed projects such as Project BRIDGE aimed at strengthening Nigeria’s digital infrastructure.

 

On challenges affecting service quality, the Commission identified frequent fibre cuts, vandalism, theft of telecom equipment, power-related disruptions, and denial of access to network sites as major obstacles.

 

It revealed that over 27,000 avoidable fibre-cut incidents linked mainly to road construction activities and vandalism were recorded nationwide in 2025 alone, with significant impact on network performance and service availability.

 

According to the NCC, it is collaborating with the Office of the National Security Adviser and other stakeholders to enforce the Presidential Order on Critical National Information Infrastructure and curb the activities of syndicates involved in telecom infrastructure vandalism and theft.

 

The Commission further stated that operators have been directed to notify consumers promptly whenever major outages occur and to restore affected services within stipulated timelines. It added that details of major incidents are now being published on the Commission’s Major Network Outages Reporting Portal.

 

The NCC said enforcement of the updated Quality of Service Regulations 2024 commenced in November 2025 after operators were granted a transition period to procure and install equipment required to improve service delivery.

 

It warned that enforcement actions, including consumer compensation measures and additional investment obligations for operators failing to meet performance standards, would continue where measurable improvements are not achieved.

 

The Commission commended the Ministry of Communications, Innovation and Digital Economy, the National Assembly, the Office of the National Security Adviser, and other stakeholders for supporting efforts to improve service quality in the sector.

 

It also appealed to federal, state and local governments, as well as host communities, to support the protection of telecommunications infrastructure and create an enabling environment for sustained investment in the industry.

 

The NCC reaffirmed its commitment to ensuring that Nigerians enjoy reliable, affordable, and high-quality telecommunications services, insisting that the industry must now deliver measurable improvements in service quality.

 

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Kano Govt Orders Retired Civil Servants to Vacate Offices, Hand Over Government Property

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Nasiru Yusuf Ibrahim

 

The Kano State Government has directed all civil servants who have attained their statutory retirement age or completed the required length of service to immediately vacate their offices and hand over government property in their possession.

 

KANO FOCUS reports that the directive was contained in Circular issued on Tuesday by the Establishment Directorate, Office of the Head of Civil Service, Kano State.

 

The circular, signed by the Permanent Secretary, Establishment, Abba A. Danguguwa, on behalf of the Head of Civil Service, was titled: “Unauthorized Continuance in Service After Statutory Retirement by Civil Servants in Ministries, Departments and Agencies (MDAs) of Government – Call for Immediate Handing Over of Official Documents, Properties.”

 

The government said it had observed that some civil servants continued to remain in office and operate in official capacities after reaching their statutory retirement period.

 

According to the circular, such conduct was a “negation to the reputation of the Civil Service of Kano State,” noting that the service had a long-standing tradition of ensuring seamless transition by retiring civil servants.

 

It described the continued stay in service after retirement as a direct infraction and aberration of relevant provisions of the State Civil Service Rules and other applicable service regulations.

 

The government stressed that it was legally and administratively untenable for any officer to remain in service or perform official functions beyond the statutory limit.

 

Consequently, all civil servants who had retired either by age or length of service were directed to immediately exit and hand over all official documents, government property and duties to their immediate subordinates in their respective ministries, departments and agencies.

 

The circular also directed all Accounting Officers, including Permanent Secretaries and Chief Executives, as well as Directors of Administration and Personnel Management, to ensure strict and immediate compliance with the directive.

 

It warned that any officer found aiding, abetting or condoning the continued stay of a retired officer in service would face appropriate disciplinary action in accordance with the Civil Service Rules.

 

The directive takes immediate effect, the circular stated.

 

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Nigeria’s Data Demand Surges 47% as Stakeholders Seek Fresh Investment in Digital Infrastructure

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Nasiru Yusuf Ibrahim

 

Nigeria’s data consumption rose by almost 47 per cent year-on-year to about 1.6 million terabytes in July 2026, highlighting growing pressure on the country’s digital infrastructure, stakeholders have said.

 

KANO FOCUS reports that the development was disclosed in a communiqué issued at the end of the Nigeria Digital Connectivity Investment Forum 2026, organised by the Nigerian Communications Commission (NCC) in partnership with Swedfund and Ookla in Abuja.

 

The forum, held from September 29 to 30 under the theme, “Unlocking Infrastructure Investment through Data, Transparency and Partnerships,” brought together government officials, regulators, investors, development finance institutions, mobile network operators, infrastructure companies and other stakeholders.

 

The participants said subscriptions were projected to increase from about 195 million currently to 350 million within the next 10 to 15 years, while growing demand from cloud computing and artificial intelligence would put additional pressure on telecommunications networks, data centres and power supply.

 

According to the communiqué signed by Nnenna Ukoha, Director, Public Affairs Department, NCC, on Sunday, telecommunications and information services contributed 9.72 per cent of Nigeria’s real Gross Domestic Product in the second quarter of 2026.

 

The participants consequently described digital connectivity as economic infrastructure, stressing its growing importance to trade, productivity and economic growth.

 

They, however, noted that while mobile broadband coverage had reached about 90 per cent of Nigerians, smartphone ownership remained at about 27 per cent, while broadband penetration stood at 57.4 per cent against a national target of 70 per cent.

 

The forum identified device affordability, digital skills and trust as major constraints to meaningful connectivity, saying expanding network coverage alone would not be sufficient to close the digital divide.

 

Participants also identified inadequate power supply and limited middle-mile connectivity as major constraints to further digital infrastructure deployment.

 

They noted that the high cost of inland connectivity had restricted data-centre and internet service investments largely to major metropolitan areas, calling for energy and connectivity investments to be planned together.

 

The forum further stressed the need for long-term financing for digital infrastructure, noting that such assets typically have a lifespan of 20 to 30 years and therefore require financing arrangements longer than the conventional five-year bank tenors.

 

Participants said infrastructure financing in Nigeria had grown from less than N70 billion in 2004 to N19.4 trillion in 2025, but stressed that access to long-term capital would depend on good governance, management capacity and policy predictability.

 

They also highlighted the impact of state-level policies on telecommunications investment, particularly Right of Way charges and permitting requirements.

 

According to the communiqué, a pilot of the Nigeria Digital Connectivity Index across 12 states showed that Right of Way reforms translated into fibre growth of between 22 per cent and 95 per cent in states that implemented reforms.

 

It added that the number of states charging zero Right of Way fees had increased to 12, from seven in December 2024.

 

The forum called on the Federal Government to accelerate the delivery of Project BRIDGE, the planned 90,000-kilometre national fibre backbone, as part of efforts to address the middle-mile connectivity gap.

 

It also urged the government to improve the availability and reliability of electricity for digital infrastructure and support financing mechanisms capable of reducing the cost of capital in the sector.

 

The NCC was urged to sustain reforms aimed at improving investment conditions, including tariff realignment, designation of critical national information infrastructure and engagement with states on Right of Way reforms.

 

The commission was also asked to publish the first national Nigeria Digital Connectivity Index report, advance open-access and wholesale regulation, and finalise the direct-to-device framework.

 

State governments were urged to reduce and harmonise Right of Way and site permit charges, adopt the federal model under which fibre operators are responsible for road reinstatement, and reduce permitting timelines.

 

The stakeholders also called on operators and technology companies to expand shared-infrastructure and neutral-host models to reduce the cost of rural and indoor coverage.

 

They recommended that investors and development finance institutions provide long-term naira financing for digital infrastructure and link funding to independently verified network performance.

 

The forum identified several priority actions, including securing funding within six months for community-owned rural networks powered by renewable energy in communities without connectivity.

 

Other actions include issuing open-access and wholesale regulations, publishing a wholesale rate card, completing broadband mapping, strengthening the Universal Service Fund framework and developing business cases for indoor coverage.

 

Within 18 to 24 months, participants recommended establishing a financing framework for telecommunications power and developing metro and access fibre through concessions, mapped against existing assets and integrated with Project BRIDGE.

 

The NCC said it would continue engaging participants and other stakeholders to advance the agreed actions and investment pathways.

 

 

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Kano Settles N32bn Pension, Gratuity Liabilities, Says Gov Yusuf

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Nasiru Yusuf Ibrahim

 

Kano State Governor Abba Kabir Yusuf says his administration has settled approximately N32 billion out of the N48 billion inherited backlog of gratuities and related liabilities owed to retirees in the state.

 

KANO FOCUS reports that Gov Yusuf disclosed this on Thursday while addressing residents at the 66th Independence Anniversary celebration held at the Sani Abacha Indoor Stadium in Kano.

 

The governor said the government had also sustained the regular payment of monthly pensions while increasing the minimum monthly pension from N5,000 to N20,000.

 

He said the welfare of workers and pensioners remained a priority of his administration, citing timely payment of salaries, improved remuneration and measures aimed at strengthening the public service.

 

According to him, the state has maintained the practice of paying workers’ salaries on or before the 25th of every month while implementing the N71,000 minimum wage for civil servants.

 

Gov Yusuf also said his administration was sponsoring public servants for professional training, including programmes at the Administrative Staff College of Nigeria (ASCON), to strengthen their administrative and leadership capacity.

 

He reaffirmed the government’s commitment to building a professional and motivated workforce, while ensuring that the contributions and sacrifices of serving workers and retirees were recognised and treated with dignity.

 

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